Overall sentiment across the reviews is mixed: several reviewers praise specific caregivers, therapy services, and certain amenities, while others report serious operational, cleanliness, and safety problems. Multiple accounts emphasize that high-quality, personal nursing care is available — particularly once nurses get to know a resident — and that the physical therapy team is excellent. Several reviewers also described staff as friendly, helpful, and understanding in many areas, and noted that the facility offers a homey atmosphere, plenty of activities, and a well-equipped space for church services. The swing-based transportation feature was specifically called out as a convenience.
However, these positives are tempered by recurring concerns about inconsistent staffing and responsiveness. Many reviewers described the staffing as spotty with mixed politeness and service levels: some staff are considerate and attentive, while others are indifferent. There are multiple reports of slow first-response times, ignored call lights, slow call-backs to family inquiries, and short staffing on weekends. These operational problems contributed to at least one report of a resident falling and being left stuck for a period, and there were explicit safety concerns raised for memory-care residents.
Cleanliness and hygiene are significant recurring negative themes. Reports include sheets left unchanged for a week, crumbs on floors, dirty nails, floors not clean overall, and even urine/feces odors in some areas. These issues point to inconsistent housekeeping and infection-control practices. Several reviewers also reported feeding and hydration problems for some residents, which compounds the safety and wellbeing concerns.
Dining and food quality are uneven and often criticized. Meals were described across the spectrum from fair to atrocious, with specific complaints about repetitive ingredients (peas mentioned frequently). While the dining area itself was called adequate, the food quality and variety appear to be a notable area for improvement.
Activities programming receives mixed feedback: some residents and families appreciate the abundance of activities and say residents are entertained and well cared for, while others noted an unclear activity calendar and frequent cancellations, which undermines the reliability of programming.
Administrative and management issues appear in several reviews. There are multiple mentions of billing and insurance errors or “screw-ups,” unclear or slow communication from staff, and facility decor and amenities that lag behind newer competitors. Navigation through parts of the building is sometimes difficult, which can affect ease of movement for residents and visitors.
In summary, Chris Jensen Health & Rehabilitation Center shows strengths in individualized nursing care (when continuity is achieved), strong physical therapy, active spiritual programming, and pockets of friendly, caring staff and activities. The facility’s weaknesses center on inconsistent staffing and responsiveness, cleanliness and hygiene lapses, food quality issues, activity scheduling reliability, and administrative errors. These patterns suggest that quality of experience may vary substantially depending on staffing levels, shift, and which staff members are on duty. Prospective residents and families should investigate current staffing ratios (especially on weekends and evenings), ask about housekeeping and infection-control protocols, verify fall-prevention and memory-care safety measures, review recent survey/inspection results, and clarify billing procedures and the activity schedule before deciding. If considering this facility, try to meet the primary nursing/therapy staff who would be assigned, and confirm concrete remedies the facility has in place for the consistently reported concerns (cleaning frequency, call-light response time, meal plans, and insurance/billing accuracy).
