Overall sentiment in the reviews is mixed but heavily polarized: a portion of reviewers praise the facility for its strong rehabilitative services, private rooms with pleasant views, and friendly individual staff members, while another portion cites significant, even serious, care and safety failures. The most consistent positive theme is the quality of therapy and transitional care — several reviewers explicitly call out excellent physical therapy with good follow-ups and note that the facility functions effectively as a short-term hospital-to-rehab transition. Additional positives include the availability of private rooms (some with garden views), a private dining area, and a comfortable common living room with a fireplace and visitor-oriented amenities like puzzles and books. Multiple reviewers also highlight individual staff members (notably “Mindy”) and describe portions of the staff as very friendly, helpful, and responsive when concerns are raised.
Care quality and safety are the areas with the widest divergence. On the positive side, some reviewers report clean rooms, attentive staff, and daily check-ins that provided comfort. On the negative side, there are alarming reports of neglect: residents not helped with eating, feeding trays left unattended, lack of bed rails and failure to use lifts or belts resulting in falls, long waits for assistance (more than 30 minutes), medications left unsecured in rooms, oxygen equipment placed out of reach, and hygiene failures such as dirty clothing and diapers not being changed in a timely manner. Several reviewers describe nighttime staffing as inexperienced and disorganized (ununiformed aides), creating safety concerns during the night shift. There are also multiple reports that medications were not administered on time. The combination of safety lapses and inconsistent nursing care is a major negative theme.
Staffing and consistency emerge as core issues. Many reviews note that some staff are excellent and caring while others are uncaring or poorly trained, indicating high variability depending on shift or individual. Praise is often specific to named caregivers and therapy staff, whereas critiques are broad and include nursing aides and night staff. A number of reviewers say management or other staff did address concerns when raised, but there are equally strong reports that complaints to regulatory bodies (MDH) produced no findings during announced inspections — suggesting either issues are intermittent or staff are able to temporarily correct problems when inspections are expected.
Facilities and maintenance show a split picture: some reviewers call the facility clean and the rooms fine or very clean, while others describe an old, deteriorating building with obvious maintenance problems (for example an air conditioner taped to the wall) and cluttered public areas like the front desk. Rooms are described as small and cramped by multiple reviewers, and there is a consistent comment that the atmosphere can feel hospital-like rather than homey. Dining also draws mixed reviews: a few say the food is okay, but many characterize it as horrible with no options, and some reviewers report that dining areas are not cleaned between meals.
Programming and amenities appear limited. While there are pleasant common spaces and visitor-friendly items, activities are described as sparse and not very engaging by several reviewers. The facility is commonly noted as rehab-focused and used for brief post-hospital stays; that seems to align with the better reports coming from short-term rehabilitation patients who benefited from therapy. Long-term residents or families seeking a homier, more fully staffed environment report greater dissatisfaction.
Value and management concerns conclude the pattern: the facility is reported to charge high daily rates (around $300+ per day), and several reviewers question the value for money given the care inconsistencies, food complaints, maintenance problems, and safety issues. Administrative issues such as a cluttered front desk and mixed success in resolving complaints suggest uneven management practices. Taken together, the reviews paint a picture of a facility that can deliver very good therapy and has caring individuals on staff, but also displays serious and potentially dangerous lapses in basic nursing care, safety, hygiene, and consistency. Prospective families should verify current staffing levels, nighttime care protocols, medication handling procedures, safety equipment (bed rails, lifts), hygiene routines, and recent unannounced inspection results before choosing this facility, and should consider it primarily for short-term, rehab-focused stays rather than as a long-term residential solution unless these concerns are addressed.
