Overall sentiment is mixed: reviews paint a picture of a facility with compassionate, engaged caregivers and meaningful activities for some residents, but also persistent operational and staffing problems that produce uneven care quality. Many families praise individual aides and nurses for kindness, emotional support, and responsiveness — examples include staff giving hugs, restoring residents’ joy, accommodating requests, and providing helpful services like diabetes management, podiatry, and salon visits. Multiple reviewers highlight a bright, recently remodeled facility with roomy accommodations and a home-like dining environment, noting veteran recognition events, horse/equestrian therapy, private holiday dinners, and other engaging activities. For a number of families Seasons is considered affordable and suitable, including for some memory-care residents, and several reviewers report being extremely satisfied and highly recommending the center.
However, a sizable portion of reviews describe significant problems that materially affect resident well-being. The most recurring concerns are high staff turnover and apparent understaffing, which reviewers link to inconsistent caregiving, missed or inadequate personal care, and the need for families to visit frequently to ensure attention. Several accounts report serious safety and care failures: multiple falls, bruising, a hip fracture, weight loss, chopped-up or inappropriate food choices, and alleged overmedication leaving residents lethargic. These incidents have led some families to move loved ones out within weeks. Complaints also focus on inconsistent cleanliness — while common areas are often described as clean and bright, some rooms were reported unclean, staff sometimes used visitor wipes for trays, and the building is described by some as dated with occasional odors.
Administrative and clinical oversight is another recurring theme. Positive reviews note clear communication about medications, diet, and care changes, but others describe the business office as unprofessional and ill-informed about Medicare and rep-payee matters. Several reviewers specifically call out the head of nursing as absent from care-plan meetings or unavailable during critical moments, and some families reported infrequent physician visits. These mixed accounts suggest variability in management practices and clinical oversight that directly influence family confidence. Likewise, nursing and CNA performance appears uneven: many reviewers single out individual staff members as compassionate and skilled, while others recount inattentive or dismissive behavior, leading to perceptions of neglect.
Dining and activities show a split pattern: some residents enjoy meals, with adaptive serving (e.g., cut-up food) and social dining that feels home-like, while other families report cold, poorly timed, or unappetizing food and an unresponsive kitchen staff. Activities are highlighted as a strength by several reviewers (including specialized offerings), but some families felt there was a lack of engaging programming in their loved one’s unit or that the memory-care program was not adequately explained. Privacy and room arrangements are generally acceptable for many — rooms with ample closet and living space are noted — but double/shared rooms under Medicaid were mentioned as a caveat by some.
In summary, Seasons Care Center appears to offer genuinely caring staff, meaningful services, and a welcoming environment for many residents, but the experience varies considerably between families and over time. Positive outcomes seem linked to individual caregivers and stable staffing, whereas negative experiences correlate with turnover, understaffing, and lapses in administrative and clinical oversight. Prospective families should be aware of this variability: when staffed and managed well, the facility can be warm, active, and attentive; when staffing and oversight falter, serious quality and safety issues have been reported. The reviews collectively suggest the need to verify current staffing levels, recent incident history, care-plan participation by nursing leadership, and how the facility communicates about medications, physician access, and the memory-care program before deciding.
