Overall sentiment across the reviews is strongly positive about the quality of care, staff, cleanliness, and activity programming at Bentleys Extended Care, with a consistent caveat that the facility is oriented toward rehabilitation rather than a traditional assisted living model. Many reviewers describe staff as friendly, helpful, and attentive; several emphasize that nurses provide high-quality care, respond well in emergencies (for example, after falls), and that staff learn residents and their needs. Low staff turnover and regular, personal communication with families are highlighted as strengths that contribute to a sense of safety, dignity, and continuity of care.
The physical environment and services receive favorable comments: the building is described as updated and well-maintained, rooms are kept clean with daily housekeeping, and dining areas use real linens which reviewers appreciated. On-site services such as hair care and routine podiatrist visits are noted, and several reviewers called out the facility as safe and well run. Many reviewers framed admission as a positive decision — one even calling it a "Godsend" — and several recommended the facility highly, indicating strong overall satisfaction.
Activities and social life are another clear positive theme. Reviewers mention daily activities led by a capable activities director, with options such as bingo and casino outings that help keep residents engaged and socially connected. Family involvement appears common and supported: reviewers noted frequent family meals and visits and appreciated regular communications from staff about their loved ones.
The primary limitations reported relate to the facility's rehab focus and operational/clinical communication issues. Multiple reviews emphasize that Bentleys is rehab-focused, which means it may not function like an assisted living community for residents seeking a more independent, long-term assisted living environment. Some residents remain wheelchair-bound much of the time and reviewers cite limited exercise opportunities for such residents. There are also recurring complaints about discharge planning — reviewers described late notice when patients were sent home and characterized discharge processes as poorly coordinated.
Related to administrative communication, reviewers pointed out a lack of clear Medicare or insurance meetings/communication, which can leave families uncertain about coverage, timelines, and expectations for transitions of care. Dining is generally praised, but reviewers consistently noted shortcomings for specialized diets: vegetarian, lactose-intolerant, and diabetic residents reported inadequate accommodations and limited appealing options. This suggests that while general dining presentation and many meals are fine, dietary flexibility and special-diet quality are areas needing improvement.
In summary, Bentleys Extended Care is presented across reviews as a clean, well-maintained, and rehab-oriented facility with compassionate and competent staff, strong activity programming, and services that support resident dignity and family involvement. It appears especially well suited for short-term rehabilitation and for families seeking attentive nursing care and active therapy programs. Prospective residents and families should be aware of its rehab orientation (not a substitute for assisted living), ask specifically about exercise/therapy plans for less-mobile residents, clarify discharge planning and Medicare/insurance procedures up front, and confirm that dietary accommodations needed for vegetarian, lactose-intolerant, or diabetic diets are available and acceptable.
