Overall sentiment across the reviews is mixed to strongly negative, with a substantial number of serious concerns about care quality and safety. While a minority of reviewers note positive experiences—helpful aides, friendly cleaning staff, routine physician checkups, in-house activities, and timely COVID test results—many more describe persistent problems that directly affect residents' health and comfort. Several reviews describe promises of improvement that were not followed through, contributing to distrust of management and staff.
Care quality and resident safety are the most frequent and serious themes. Multiple reviewers reported neglectful nursing practices, delayed or missed pain medication, and night staff failing to remain attentive. There are explicit reports of health decline while in the facility, including infections and development of pressure ulcers/bedsores. Long waits after pressing nurse-call buttons and allegations of a night nurse sleeping on duty underscore a pattern of slow or unreliable response to residents' needs. Equipment failures (broken or missing wheelchairs and lifts) and ineffective or minimal physical therapy were also cited; together these issues suggest that both daily care and rehabilitative services may be inconsistent or insufficient.
Staffing and communication present a mixed picture. On the positive side, reviewers mentioned that aides can be helpful and cleaning staff are pleasant; some families praised open communication and regular updates from the facility, including quick COVID test results and physician follow-ups. At the same time, reviewers described a lack of trust in staff competence and honesty, and noted a broad variation in staff quality. The presence of some communicative and caring employees does not appear to fully counterbalance reports of neglect and poor clinical practices.
Facilities and cleanliness comments are contradictory. A few reviewers noticed shiny floors and existing cleaning efforts, but there are stronger and repeated complaints about dirty, foul-smelling rooms and cluttered personal spaces. The physical plant is described as old and outdated, with small shared bathrooms and limited privacy. Equipment problems such as broken lifts and wheelchairs raise safety concerns and likely contribute to reduced mobility and increased risk for residents who need assistance.
Dining and nutrition were another common area of dissatisfaction. Several reviewers called the food unappetizing, noted very small portions, and described meals that were high in sodium or unchanged despite dietary needs. A couple of reviewers did report acceptable meals or simply that meals were provided, but the dominant impression is that food quality and portioning are inadequate for many residents.
Activities and rehabilitation are limited according to the reviews. While there are some in-house activities, many reviewers felt options were insufficient and that rehabilitative services (physical therapy) were ineffective or lacking, which is particularly relevant for residents admitted for recovery or improvement. The facility also experienced a COVID outbreak, which reviewers noted; the facility did provide quick testing and communication, but the outbreak itself is a concern.
Reputation and value concerns close the picture: reviewers described poor value for money and one review referenced an official low ranking (second-worst rating in the state). Taken together, the most frequent and serious issues—care neglect, medication delays, infections, pressure ulcers, equipment failures, poor food, and unclean rooms—outweigh the positive remarks for most reviewers. Families considering Lincoln County Nursing & Rehab should weigh the reported instances of helpful aides and open communication against repeated, specific accounts of clinical and operational failures. The pattern suggests the facility has some strong individual staff members and certain administrative communication practices, but persistent systemic problems that affect safety, hygiene, nutrition, and rehabilitation for many residents.
