Overall sentiment from the reviews is mixed to polarized, with clear strengths in caregiving and community amenities but serious and recurring concerns about clinical safety, room-level cleanliness, staffing, and management communication. Many reviewers highlight excellent, compassionate caregivers and a highly regarded memory care unit, along with good rehabilitation outcomes. At the same time, other reviewers describe conditions and incidents that suggest systemic problems in some wings or shifts, including neglect and unsafe clinical practices.
Facilities and environment: Several reviews praise the exterior and communal spaces — the grounds are described as clean and well maintained, with attractive front and back gardens, nice common areas, an exercise room, and an on-site cafe. Maintenance of visible shared spaces is often complimented. However, there is a notable contrast at the resident-room level: multiple reports describe rooms as old, dirty, poorly maintained, with moldy smells, dirty floors, dim lighting, scuffed/peeling walls, and issues like closet doors off track. This inconsistency suggests variability across wings or units: some wings appear well-kept while others suffer from inadequate room-level upkeep and sanitation.
Care quality and clinical safety: Reviews consistently show a split in perceived care quality. Many commenters praise individual caregivers and nursing staff as knowledgeable, generous, and compassionate, crediting them for excellent memory care and successful rehabilitation (for example hip replacement recovery). Conversely, serious clinical concerns are reported: ignored call lights, residents found sitting in urine, reports that medication was not given, requests being ignored, and a particularly alarming report of unsafe tracheostomy care involving unsanitary use of toilet paper. These safety-related complaints — especially those describing delayed or absent responses and improper clinical technique — are significant and recurring enough to be a major red flag.
Staffing, management, and communication: A dominant theme is staffing shortages and overworked aides and nurses. Reviewers note that staff often do their best under pressure, but that shortages lead to neglect, missed medications, and poor responsiveness. Management is frequently described as indifferent or uncaring; specific allegations include an unattended desk/reception area and poor communication with families. One particularly troubling account described an abrupt notification of a resident's death with family not contacted in a timely or respectful way. These issues point toward systemic administrative problems that exacerbate the impact of staffing shortfalls and undermine family trust.
Cost, access, and unit options: Several reviews mention that care is expensive with high daily and monthly charges, creating a tension between cost and perceived value given the variable quality. On the positive side, the facility offers a range of unit types — private, semi-private, even three-bed units — with large rooms and individual showers, and assistance with Medicaid approval is available. This suggests the facility can accommodate different financial situations and care levels, though families should weigh costs against the variability in service and safety.
Dining and activities: Activity programming receives favorable comments — residents enjoy fun activities and engagement opportunities, and some reviewers call the community the best in the area for seniors. Dining, however, is criticized by some reviewers as poor, with at least one explicit complaint about horrible food. This again reflects the mixed nature of the overall experience: social and therapeutic programming can be strong while basic services like meals and room sanitation may fall short in places.
Overall impression and recommendations: The reviews paint a facility with meaningful strengths — committed caregivers, excellent memory care in some units, good rehab outcomes, attractive common areas, and a range of room options — but also with serious, recurring weaknesses in clinical safety, room-level cleanliness, staffing levels, and managerial communication. Experiences appear highly variable by wing, shift, or individual staff team. Prospective residents and families should consider visiting multiple wings, observing room conditions and staffing during different shifts, asking for specifics on clinical protocols (including tracheostomy care and medication administration), and clarifying costs and communication practices. For families prioritizing memory care or rehabilitation, the facility may be an excellent fit; for those for whom clinical safety, consistent room cleanliness, and reliable staffing are non-negotiable, the reported problems warrant careful scrutiny and direct questioning of administration before committing.
