Overall sentiment is mixed with a distinct split between many positive experiences and a set of serious operational and care concerns. Several reviewers praise the facility for its rehab and therapy services, clean and recently remodeled spaces, attractive outdoor areas (enclosed garden, waterfall, courtyard), and a generally welcoming, homey atmosphere. Multiple comments highlight responsive and courteous staff, helpful administrative attention, a smooth admission process, and a strong activity calendar that includes crochet, bridge classes, workouts, and group therapy. Dining receives generally positive notes as well: many reviewers report consistent, on-time meals, restaurant-style or dignity dining areas, and even delicious meals for some residents. The facility also offers practical amenities such as a library, church service, beauty salon, and orderlies, and several reviewers specifically call the rehab program strong or outstanding.
Care quality and staffing present the most significant theme of concern. While many reviewers describe staff as attentive and caring, an equal number or more report staffing shortages, inconsistent caregiver behavior, and serious care lapses. Complaints include bathing neglect, failure to follow physician orders, soiled sheets and clothing, missing personal items, and shift-change lapses. There are alarming accounts of unresponsiveness—particularly on weekends—phone calls going unanswered, delayed medical attention (an example given was a patient left with a fever for an extended period), and even a police welfare check. These reports suggest variability in day-to-day care that prospective residents and family members should investigate carefully.
Management and communication show a similar mixed pattern. Some reviewers praise receptive management and quick office attention, but others recount poor communication around logistics: room moves without notice, missing or incomplete discharge/release instructions, and confusion about release dates. Operational issues also include maintenance and comfort problems such as no hot water, nonworking TVs, laundry errors, and small room sizes. Food is another area of divided opinion: although many praise consistent and tasty meals (and some report unwanted weight gain), some reviewers feel food quality could be improved. Cost is noted as a downside by some reviewers.
Facilities and activities are generally strong selling points: the property is described as clean, remodeled, well-kept, and secure, with ample common spaces and structured activities that encourage resident engagement. The therapy department and rehab services receive multiple positive mentions, making the facility attractive for short-term rehab stays. However, recurring operational and staffing concerns — especially those that impact direct resident care and safety — temper those positives.
In summary, Grace Living Center-Bethany shows many strengths: clean, updated facilities; good therapy and rehab programming; varied activities; pleasant outdoor spaces; and numerous reports of caring, courteous staff and good dining. At the same time, there are repeated and sometimes serious complaints about understaffing, inconsistent care, communication failures, logistical errors (room moves, discharge confusion), and a few maintenance/service shortfalls. These patterns suggest the facility can provide an excellent experience when staffing and communication align, but there is variability in performance that warrants careful inquiry. Prospective residents or families should ask specific questions about current staffing levels (including weekend coverage), discharge and communication procedures, laundry and personal-item policies, and room size/amenities during tours and before admission.
