Overall sentiment across the reviews is mixed, with clear strengths in clinical and environmental aspects but significant and recurring concerns about safety, communication, and consistency of care. Reviewers consistently note that McMahon-Tomlinson Nursing Center provides solid skilled nursing and rehabilitation services, including twice-daily physical therapy for some residents, and that the facility is generally clean and well-maintained. Many visitors and family members praised friendly, knowledgeable, and attentive staff — with several specifically calling out exceptional nurses and assistants. The facility is also described as one of the nicer and more upscale options in town, with hospital-style rooms that include TVs, private or wall-divided sleeping spaces, and family gathering areas. There is a separate memory care unit, restaurant-style dining available, and community events such as holiday dinners and trick-or-treating, which indicate some level of social programming and family engagement.
On the positive side, staffing levels are reported as adequate or fully staffed in several reviews, and the overall impression for clinical rehabilitation — especially physical therapy — is favorable. The environment is described as clean and orderly, and many reviewers felt residents were generally well taken care of during their stay. Visitors noted the facility provided a pleasant and informative tour experience, and that residents have freedom to come and go, which some families view as a benefit.
However, the reviews surface several serious and recurring concerns that potential residents and families should weigh carefully. Safety incidents figure prominently: reviewers reported multiple falls (including a hard-floor in-room fall that required rescue) and claims that families were not notified when incidents occurred. Medication management problems were also reported, including a case where the wrong seizure medication was given, resulting in multiple seizures and a delayed discharge despite family attempts to correct the error. There are also reports of serious clinical complications (pneumonia, sepsis) associated with stays. These events point to lapses in both direct clinical oversight and in post-incident communication and follow-up.
Communication and consistency of care are other major themes. Several reviewers complained about poor communication with families, inter-staff communication breakdowns, and a perceived lack of compassion or responsiveness in some situations. While some staff are praised as attentive and caring, others are described as inconsistent or “lazy,” indicating variability in staff performance. Administrative issues were mentioned as well — for example, belongings being packed with some items missing at discharge and frustration at end-of-stay processes. One reviewer reported that discharge was delayed by a week due to medication errors, and another noted that no long-term care room was available when needed.
Dining and activities receive mixed feedback. Many reviewers said the food "looked pretty good" and that a dining room/restaurant-style option exists, but others were unhappy with meals being frequently brought to the room, limited access to the cafeteria for some residents, and overall dissatisfaction with food quality for certain individuals. Activity participation appeared limited for some residents, though the facility does run events for holidays and community engagement. The atmosphere was described as depressing by at least one visitor, which may reflect either the institutional nature of parts of the facility or the emotional impact of seeing a loved one in a nursing setting.
Cost and availability are practical considerations mentioned by reviewers: McMahon-Tomlinson is characterized as the most expensive option in town and at times had no long-term care rooms available. Several reviewers nonetheless called it the best place in Lawton, reinforcing the sense that it is seen as a higher-end local option despite notable flaws.
In summary, McMahon-Tomlinson Nursing Center shows clear strengths in cleanliness, facility quality, rehabilitation therapy, and pockets of excellent staff care. However, recurring and serious concerns about fall safety, medication errors, infection outcomes, inconsistent staff performance, and poor family communication temper those positives. Families considering this facility should probe specifically about fall prevention protocols, medication reconciliation and safety practices, incident notification policies, staff training and turnover, discharge procedures, and dining/visiting arrangements. If possible, ask for recent incident statistics (falls, medication errors, hospital transfers), request to speak with nursing leadership about communication practices, and tour both the general and memory care units to assess atmosphere and activity engagement. These targeted questions can help determine whether the facility's strengths will meet a particular resident's medical, emotional, and safety needs despite the documented concerns.
