The reviews for San Pedro Manor present a strongly mixed picture with clear clusters of positive and negative experiences. On the positive side many reviewers repeatedly praise the clinical and rehabilitation strengths of the facility: knowledgeable nurses, an effective therapy department, daily wound care, and successful rehab outcomes that enabled patients to return home. Admissions and check-in procedures are frequently described as smooth and professional, and several reviewers singled out administration, DON/ADON and specific staff members (e.g., Jackie, Ms. Angie) for being attentive, communicative and solution-oriented. Multiple comments note a family-like atmosphere, compassionate bedside care, coordinated teams, engaging activities, varied menus and personalized meals. Renovations and new management are cited as producing visible improvements in areas such as cleanliness and first-floor presentation. Overall many families reported high satisfaction, felt their loved ones were safe and supported, and would recommend the facility based on positive interactions and outcomes.
Counterbalancing those positive reports are numerous and serious concerns that recur across reviews. Several reviewers describe delayed or unresponsive staff in crucial moments, including at least one reported fall with delayed assistance. Recurrent themes include understaffing, phones not being answered, long waits for discharge, and staff who avoid or ignore residents. Cleanliness and maintenance are inconsistent: while some areas are called very clean, other reviewers mention odors of urine, dirty spaces, missing paint, broken elevators, missing tiles and other upkeep problems. Personal care lapses are also reported — missed showers, late diaper changes resulting in soaked patients, reduced or shortened therapy sessions, and concerns about risk of pressure injuries. Dining experiences are mixed as well: while many report varied and tasty menus, others describe cold,