San Pedro Manor

    515 W Ashby Pl, San Antonio, TX, 78212
    • Assisted living
    • Memory care
    • Skilled nursing
    AnonymousLoved one of resident
    5.0

    Caring staff, clean welcoming facility

    I felt immediately at home - the staff are professional, caring, and attentive, with nurses and aides who go above and beyond. Therapy and activities are excellent, the building is clean and welcoming, and management is organized and responsive. Residents seemed happy and well cared for; I highly recommend this facility.

    Pricing

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)
    • Transportation to doctors appointments

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    4.40 · 133 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      4.0
    • Staff

      4.3
    • Meals

      2.2
    • Amenities

      3.1
    • Value

      2.5

    Pros

    • Knowledgeable nursing staff
    • Welcoming and friendly staff
    • Good communication and reporting (frequent updates)
    • Family-like, compassionate care
    • Strong rehabilitation and therapy program
    • Engaging activities program
    • Successful patient outcomes and discharges home
    • Daily wound care and pressure prevention
    • Personalized meals and varied menu
    • Smooth and professional admissions/check-in
    • Attentive administration and accessible management
    • Clean and renovated areas (noted especially on first floor)
    • Teamwork among departments and employees
    • Patient-centered directors and DON/ADON involvement
    • Staff go above and beyond with patient support
    • Friendly front desk and reception staff
    • Organized management and resources
    • Affordable services and welcoming atmosphere
    • Improvement under new management/leadership
    • Individual staff members praised by name (e.g., Jackie, Ms. Angie)

    Cons

    • Falls and delayed staff assistance after incidents
    • Slow or unresponsive nursing/floor staff
    • Late meals and inconsistent meal scheduling
    • Past investigations or allegations of abuse/poor care
    • Infection isolation without notifying family/visitors
    • Unprofessional or rude communication from some staff
    • Understaffing and staff shortages
    • Phones frequently not answered
    • Staff ignoring residents or avoiding eye contact
    • Long delays in discharge processes
    • Dirty areas, smells of urine, and inconsistent cleanliness
    • Outdated or poorly maintained equipment
    • Missed showers or personal care not provided on schedule
    • Therapy sessions shortened or inconsistent therapy time
    • Perceived neglect of care and apathetic staff behavior
    • Theft or misplacement of resident possessions reported
    • Allegations of staff misconduct, gossip, or inappropriate relationships
    • Maintenance issues (missing paint, broken elevators, missing tiles, light bulbs)
    • No/insufficient air conditioning in areas
    • Delayed diaper changes and risk of skin breakdown
    • Reports of bedsores risk and pressure care concerns
    • Mixed and inconsistent staff quality between shifts
    • Reports of lawsuits, firings, and leadership controversies
    • Some describe food as cold or poor quality
    • Lack of outdoor garden/amenities despite a solarium

    Summary review

    The reviews for San Pedro Manor present a strongly mixed picture with clear clusters of positive and negative experiences. On the positive side many reviewers repeatedly praise the clinical and rehabilitation strengths of the facility: knowledgeable nurses, an effective therapy department, daily wound care, and successful rehab outcomes that enabled patients to return home. Admissions and check-in procedures are frequently described as smooth and professional, and several reviewers singled out administration, DON/ADON and specific staff members (e.g., Jackie, Ms. Angie) for being attentive, communicative and solution-oriented. Multiple comments note a family-like atmosphere, compassionate bedside care, coordinated teams, engaging activities, varied menus and personalized meals. Renovations and new management are cited as producing visible improvements in areas such as cleanliness and first-floor presentation. Overall many families reported high satisfaction, felt their loved ones were safe and supported, and would recommend the facility based on positive interactions and outcomes.

    Counterbalancing those positive reports are numerous and serious concerns that recur across reviews. Several reviewers describe delayed or unresponsive staff in crucial moments, including at least one reported fall with delayed assistance. Recurrent themes include understaffing, phones not being answered, long waits for discharge, and staff who avoid or ignore residents. Cleanliness and maintenance are inconsistent: while some areas are called very clean, other reviewers mention odors of urine, dirty spaces, missing paint, broken elevators, missing tiles and other upkeep problems. Personal care lapses are also reported — missed showers, late diaper changes resulting in soaked patients, reduced or shortened therapy sessions, and concerns about risk of pressure injuries. Dining experiences are mixed as well: while many report varied and tasty menus, others describe cold,

    Location

    Map showing location of San Pedro Manor

    About San Pedro Manor

    San Pedro Manor is a health and rehabilitation center that stays open all day, every day, and it's connected with sanpedromanor.com, so folks can always get help when they need it, and people can see how therapy, nursing, social services, activities, and family all work together to check on how much someone can do and then set goals for treatment, making sure everyone is included in the process, and you see, they've got special therapy for things like balance, strength, pain, wound care, urinary incontinence, range of motion, and they'll check on people after every therapy program to see how they're doing and what needs to be kept up; they've also got speech and language pathologists for looking at language, thinking, and swallowing, while occupational therapists figure out how a person's health affects things like dressing, bathing, or doing hobbies, and physical therapists plus their assistants handle the physical problems folks might have and they're trained in special areas like wound care, neurological conditions, lymphedema, electrical stimulation for swallowing, pulmonary programs, and more, so there's a wide mix of therapy services all in one place, and the team is full-time staff, without bringing in outsiders, so residents work with familiar faces who know them well. People living here can expect a holistic kind of care aimed at comfort and health because the therapy and nursing crew handles all sorts of needs, with exercise programs, recreational activities, and even scheduled rides to church or the mall, dining and housekeeping are included, and you can pick from private or semi-private rooms with daily help from trained staff twenty-four-seven, who look after wound care, pulmonary needs, and whatever else is needed to keep people moving and engaged. You'll find regular events like arts and crafts, music appreciation, discussions on current events, lectures, and visits from local artists or musicians, so there's always something to do, and there's also a community event space, outings, and careful attention to helping people get strong enough to go home if possible, with home assessments and family involved the whole way, or people can stay long-term if that's needed. For those with memory concerns like Alzheimer's, there's a memory care program and an Integrated Cognitive Program to check how someone's thinking matches up with daily life, and there's outpatient therapy for folks who only come in from time to time, plus a discharge plan to help people go home safely when the time comes. San Pedro Manor says it tries to make residents feel secure and well cared for, and the staff is made up of skilled nurses, therapists, and clinicians who seem to get a lot of respect from leadership, and there's a focus on teamwork and letting caregivers respond quickly to what residents need, so families often get included in care plans and decisions about daily life.

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