Overall sentiment across the reviews is mixed to negative with some notable bright spots. Multiple reviewers praised the activities program, certain nurses and therapists, and physical aspects of the facility such as rooms, housekeeping leadership, and amenities like a beauty salon and therapy dog. However, a substantial number of reviews describe serious concerns about clinical care, communication, safety, and consistency of services. The result is a polarized picture: some residents and families feel well cared for and supported, while others report experiences that they describe as neglectful or dangerous.
Care quality and clinical response are recurring focal points. Several reviews recount delayed or inadequate responses to acute medical issues, including a head injury that was not promptly assessed and resulted in an ambulance transfer and hospitalization. Reviewers also report delayed medication administration, lack of timely updates from clinicians, and cases where a resident's condition appeared to worsen following a rehab stay. At the same time, other reviewers explicitly call out capable physical therapists and good nurses, indicating variability in care depending on staff on duty or particular units.
Safety and rehabilitation outcomes are areas of particular concern. Multiple reviewers mentioned falls, inadequate monitoring, and physical safety issues such as absence of bed rails and use of pads on the floor. Some families felt that rehab stays were too short or inadequately supervised, leaving residents with insufficient therapy and long idle periods. These safety-related accounts are coupled with reports of broken equipment and insufficient assistance during critical recovery periods (for example, stroke recovery, feeding tube management, or bedridden/sedated patients not assisted with expected care or therapy).
Staffing, culture, and communication emerge as clear patterns. Positives include several mentions of friendly non-nursing staff, staff who go the extra mile, strong housekeeping leadership, and an exceptional activities team. Conversely, many reviews describe nursing and some care staff as inattentive, cold, or lacking compassion. Poor communication with families — no updates, delayed callbacks, and confusing or restrictive visitation policies (including COVID-era restrictions and rules preventing overnight family presence) — exacerbates family distress. A number of reviewers explicitly mention retention and staffing concerns tied to pay and policies, suggesting systemic workforce instability that may contribute to the inconsistency in care.
Facilities and housekeeping are described inconsistently. Numerous reviewers compliment the rooms as very good and highlight clean floors and effective housekeeping leadership. At the same time, other reviewers report unclean rooms, missing basic supplies like soap, and broken equipment. This mix points to uneven standards across different shifts or units rather than uniformly high or low facility maintenance.
Dining and activity programming are similarly mixed. The activities program receives strong praise (including special mentions like therapy dog Bentley), and many activities are available. Dining, however, is a recurring complaint: meals are described as sometimes poorly prepared, not meeting special-diet needs, and subject to long wait times. Several reviewers noted that families end up supplementing or assisting with meals because the provided food and meal service do not meet residents' needs consistently.
In summary, the reviews indicate a facility with real strengths — an excellent activities program, some dedicated and knowledgeable staff members, pleasant rooms and amenities — but with significant and repeated weaknesses in clinical responsiveness, safety oversight, communication, dining consistency, and workforce stability. These weaknesses have led to serious incidents in some cases (hospitalization after delayed assessment, worsening condition after rehab, falls), and they drive a number of families to say they would not recommend the facility. Prospective residents and families should weigh the positive aspects against the safety and care variability described here, ask specific questions about staffing ratios, physician coverage and emergency protocols, therapy length and goals, fall prevention measures, meal accommodations for special diets, and visitation/overnight policies. Families may also consider establishing clear communication expectations and contingency plans given the pattern of inconsistent updates and occasional need for family involvement in day-to-day care.
