Overall impression The reviews describe a facility with a strong physical appearance and many positive amenities — attractive, clean buildings and private rooms with kitchenettes — paired with an excellent therapy department that helped multiple patients achieve rapid, measurable improvements. At the same time there is a highly consistent and serious pattern of concerns about staffing, responsiveness, and basic nursing care. The result is a polarized set of experiences: some families and patients report excellent rehab outcomes and caring administrators, while others report neglect, safety events, and unprofessional staff behaviors.
Facilities, cleanliness, and amenities Reviewers consistently praise the building, rooms, and housekeeping. Multiple comments note very clean rooms and public areas, carpets and rooms being cleaned between patients, and the appeal of private rooms with kitchenettes. Activities are reported as well organized by some reviewers, and a number of families highlight conveniences such as 24-hour visiting and transportation assistance for medical appointments. Meals receive mixed marks: several reviews call lunch and dinner “good” or “fantastic,” though others mention breakfast not being hot and some food-safety or choking concerns.
Therapy and clinical outcomes Therapy/rehab receives some of the strongest positive feedback. Several reviewers credit the therapy department with rapid functional recovery, noting that patients walked or improved quickly and that therapy staff were exceptional. However, there are also operational limitations reported: PT scheduling is constrained by limited slots, which reportedly prevented some patients from receiving timely therapy. Thus, while the quality of therapy when delivered is often praised, access and scheduling can be problematic.
Staffing, responsiveness, and safety incidents The most frequent negative theme is understaffing. Reviews repeatedly describe low staff-to-resident ratios (including comments of only one CNA on shift), staffing shortages on nights and weekends, and long response times to call lights. Multiple reviewers reported very concerning care lapses: patients left in hallways, left soiled or in urine/feces for extended periods, vomiting without prompt assistance, diaper rash and inadequate ostomy care, and bedsores not being turned or treated adequately. There are reports of medication issues (medications unaccounted for, delayed pain medication), dangerously low blood pressure not followed up, and at least one case described where a patient required hospital admission due to perceived neglect. Transport and ambulance coordination failures and problems with safe transfers (bed-to-wheelchair handling) were also mentioned. These are serious safety and quality concerns that recur across multiple reviews.
Staff behavior, training, and communication Reviews show a wide range of staff behavior: several staff members (including the wound-care nurse and some nurses) received praise for being caring and professional, and the administrator/director was frequently called out as responsive and helpful. Nevertheless, many reviews describe unprofessional or insensitive behavior: staff distracted by phones, laughing or rolling eyes at families, rudeness from front desk/reception personnel, and staff who are perceived as lacking training (specifically in dementia care and safe patient handling). Communication problems are common: families report poor follow-up, conflicting or unclear policies (e.g., window viewing policy), delayed return of clothing and personal items at discharge (clothes missing or returned soiled), and confusion or delays in discharge and pickup logistics.
Administration, logistics, and credibility concerns Administratively, there are repeated complaints about discharge coordination, lost or delayed personal items, and delays in paperwork (one review mentions a delayed death certificate). Some reviewers express suspicion about review authenticity (allegations that positive reviews were written by fired employees), which underscores the polarized perceptions and raises questions about consistency of experience. Security concerns were also raised, including the absence of video cameras noted by reviewers, which ties into the larger theme of safety and transparency.
Patterns, overall assessment, and considerations for families The dominant pattern is a contrast between a high-quality physical environment and therapy program on one hand, and inconsistent, sometimes dangerously low, nursing and front-line care on the other. Positive experiences tend to emphasize therapy outcomes, the appearance of the facility, and a few compassionate staff and administrators. Negative experiences focus on understaffing, slow responses, hygiene and wound-care failures, medication and transfer problems, and rude or distracted staff. Because of this variability and the frequency of safety-related complaints, families should approach placement with targeted questions: verify current staffing ratios (including night and weekend coverage), inquire about nurse-call response times and monitoring, ask for specifics about wound/ostomy care and dementia training, check policies for discharge/personal belongings, and request documentation of recent incidents or quality audits. If a short-term rehab stay is the goal, the therapy services appear strong; if complex nursing care, dementia care, or high-dependency needs are expected, the recurring reports of understaffing and inconsistent clinical care merit careful vetting prior to placement.
