Heritage Square Health Care Center

    5404 West Loomis Road, Greendale, WI, 53129
    2.0 · 3 reviews
    • Skilled nursing
    AnonymousCurrent/former resident
    1.0

    Understaffed, unreliable care; dangerous transfer

    I found some friendly, accommodating staff and good physical therapy, but overall the facility was understaffed and unreliable. Call buttons were often slow, meals missed or dumped, linens and belongings went missing, and I was dropped during a transfer without a gait belt and hospitalized. Administration and billing were unresponsive; despite a few caring aides I cannot recommend this place.

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    Amenities

    2.00 · 3 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      1.0
    • Staff

      2.0
    • Meals

      2.0
    • Amenities

      2.0
    • Value

      2.0

    Location

    Map showing location of Heritage Square Health Care Center

    About Heritage Square Health Care Center

    Heritage Square Health Care Center sits in a quiet area of Greendale, Wisconsin, with lots of plants and walking paths outside, and it gives seniors many types of care, including nursing home care, assisted living, memory care, independent living, skilled nursing, and home care services, so people can move between care levels as their needs change, and it works as part of a larger Continuing Care Retirement Community, so you don't have to leave if your health needs shift. The nursing home has a 3-star rating from the Centers for Medicare & Medicaid Services and is Medicare certified, and Medicaid assistance is available. Heritage Square focuses a lot on short-term rehabilitation and helping people get back on their feet after hospital stays with things like physical therapy, psychosocial therapy, wound care, and palliative care, and it has respite care for families who need a break. The staff includes registered nurses and nurse aides 24 hours a day, along with infection prevention nurses, diabetic wound licensed nurses, and on-call doctors and specialists such as an on-site dentist, radiologist, and optometrist. Private, furnished studio rooms come with bathrooms, cable TV, kitchenettes, Wi-Fi, telephones, closets, and space for visitors. People who need help with daily things like bathing, dressing, moving around, and taking medicine will find constant supervision and a 24-hour call system to make sure residents stay safe, and staff has special training for non-ambulatory care and memory needs. Amenities like a fitness program, spa, library, movie theater, hair salon, arts room, game room, and community events give many choices for both leisure and therapy, and there are garden walks, scheduled daily activities, social events, and mental and physical therapy sessions led by trained staff. Heritage Square even uses robots for meal services to keep things running smoothly and help with safety. Residents and their families can join councils to speak up about concerns or share ideas about care, and staff at Heritage Square can answer questions about how often doctors visit and how the center works with medical groups. With Medicaid and Medicare accepted, many people find it easier to get care, and the facility puts a lot of focus on helping folks transition back home after hospital stays, using a team that works hard to create personalized care plans and specialized health programs for every individual.

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