Hales Corners Care Center

    9449 West Forest Home Avenue, Hales Corners, WI, 53130
    4.0 · 4 reviews
    • Skilled nursing
    AnonymousCurrent/former resident
    4.0

    Warm staff, great rehab, understaffed

    I stayed at this 63-bed, single-floor facility and had a wonderful time. The nurses and aides were caring and quick to help, dining was superb, the rec room was fun, and the in-house rehab with an on-site PT was excellent. Rooms are nice and clean though the building feels dated and the place is clearly understaffed - I noticed friction between nurses and CNAs at times. I'm grateful to the staff who became special friends; I will miss everyone and plan to visit.

    Pricing

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    4.00 · 4 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      3.5
    • Staff

      3.8
    • Meals

      5.0
    • Amenities

      4.0
    • Value

      4.0

    Pros

    • Caring, praised nursing and aide staff
    • Fast service
    • Engaging recreation room with entertainment and games
    • Superb dining / good food
    • On-site therapy / in-house rehab room
    • On-site physical therapist
    • Strong rehab support and therapy
    • Single-floor layout
    • Small, intimate 63-bed facility
    • Friendly staff
    • Clean facility
    • Nice rooms
    • Good facility layout
    • Warm, personal community where residents form close bonds

    Cons

    • Outdated facility
    • Understaffed
    • Poor cooperation/coordination between nurses and CNAs
    • Staff blaming and internal conflict

    Summary review

    Overall sentiment in the reviews is largely positive about the human side of care and the therapeutic offerings, but tempered by concerns about the building condition and staff organization. Multiple reviewers singled out the staff — nurses and nursing assistants — as caring, friendly, and the primary reason for satisfaction. Words and phrases like “wonderful time,” “will miss everyone,” and “special friend to everyone” indicate that residents and families experience a warm, personal atmosphere. The facility’s small size (63 beds) and single-floor layout appear to contribute to this intimate, community feel, making it easier for staff to deliver personalized attention and for residents to form close relationships.

    Clinical and rehabilitative services are another strong theme. Reviews consistently mention an on-site therapy/rehab room and an on-site physical therapist, with explicit praise for rehab support and fast service in that area. This suggests the center is effective at short-term rehabilitation and therapy needs and that families notice timely, hands-on therapy services. The presence of an in-house rehab area and PT is a concrete strength for those seeking recovery-focused care.

    Amenities and day-to-day life are also described positively. Reviewers praise the dining — calling it “superb” and “good food” — and highlight recreation space with entertainment and games, indicating regular activities and social programming. Cleanliness and “nice rooms” are also mentioned, reinforcing that the facility’s immediate environment is maintained to a satisfactory standard. The single-floor layout and generally “good layout” are practical advantages for mobility and supervision.

    However, there are clear and recurrent concerns that temper the overall positive picture. Several reviews describe the facility as outdated, which likely refers to the physical plant, finishes, or furnishings; while the facility is clean and rooms are nice, the building itself may show age. More significantly, understaffing is explicitly reported. Reviews mention lack of sufficient staff and, importantly, poor cooperation between nurses and CNAs, including instances of blaming among staff. These comments point to operational and managerial issues that can affect continuity of care, responsiveness during busy periods, and staff morale.

    Taken together, the reviews paint Hales Corners Care Center as a small, community-oriented facility with strong interpersonal care, notable rehab capabilities, good dining, and meaningful activities. The most significant risks for prospective residents or family members are the facility’s older physical condition and potential staffing and teamwork problems. Those strengths and weaknesses tend to cluster: high-quality, compassionate individual caregiving and therapy services that may be strained by staffing shortages or internal coordination problems, and a pleasant but possibly aging physical environment.

    For someone evaluating this facility, the reviews suggest it would be wise to confirm current staffing levels and observe nurse/CNA interactions during a tour, and to inspect the building condition personally. If personalized attention, strong rehab services, and a close-knit community are priorities, the center’s positives are compelling; if up-to-date facilities or consistently strong staff coordination are essential, the reported concerns are significant and worth probing further.

    Location

    Map showing location of Hales Corners Care Center

    About Hales Corners Care Center

    Hales Corners Care Center sits at 9449 W Forest Home Ave in Hales Corners, Wisconsin, near the Woodland Court community, and offers a calm spot for seniors, with 62 rooms set up for skilled nursing care, both private and semiprivate, and each room has a bed, chair, and satellite TV so residents can rest or watch whatever shows they like. The facility provides skilled nursing, assisted living, memory care, and even independent living, and many folks appreciate the small company size, usually having about 2-10 employees, so faces become familiar and it's easy to know who's working, from LPN Wendy Ripani and CNA Samantha Steward to the Senior Engineer and Business Owner Chris Schultz, and there's usually a job opening for an RN Supervisor Registered Nurse if someone wants to join the team. Residents can count on round-the-clock supervision and a 24-hour call system, and nurses, social workers, and aides like Matt M. give personal medical care while treating everyone with dignity and respect.

    The center helps people who need short-term rehab, and there are dedicated on-site physical, occupational, speech, and respiratory therapists right there to help with recovery, especially for things like hip surgery or after a hospital stay, and the therapy team uses up-to-date treatments to get folks moving again. Residents who aren't in therapy can join group activities like card games, bocce ball, planned day trips, fitness classes in the wellness center, or relax in the library or gaming room, and there's a nice patio out back with bird feeders and scenic views, which gives a peaceful break for anyone who wants fresh air. The staff organizes lots of daily activities, and residents often run their own events, so there's a good sense of community, and folks are encouraged to stay involved as much as they want, inside or outdoors in the garden space.

    Nutritious meals and snacks come from a dedicated dietary staff, and people can eat in their rooms, dining room, or a private area set aside for family gatherings and special days, and there's usually flavored water available for anyone who wants it when they come in, and residents can dine with loved ones because the menu offers plenty of choices. Housekeeping and laundry get taken care of, with rooms fully furnished and set up with air conditioning, Wi-Fi, cable TV, and private bathrooms, and if someone likes to read, there's a small library or a magazine rack just inside the entrance. The center also handles transportation for medical visits or personal errands, which helps families stay connected and makes everyday life easier.

    Medical services here include clinical care, hospice, peritoneal dialysis, nutrition counseling, diabetes and medication management, and pharmacy help, and folks get access to dentistry, optometry, podiatry, and audiology when needed. The whole approach centers around treating the entire person, not just health problems, so staff work to meet psychological, physical, social, and spiritual needs-they're known for providing caring end-of-life support and helping people make the transition into long-term care with social worker assistance. The community is Medicare and Medicaid certified and stays linked with local hospitals and other health groups for a smoother connection if hospital care is ever needed.

    Hales Corners Care Center has always put an emphasis on kindness, keeping residents safe, healthy, and part of a real home, so it's a place where seniors can live with dignity, get help when needed, and have the space and independence to enjoy their days however they please, while staff are nearby to lend a hand, smile, or listen if someone wants to talk about old times. The website halescornerscarecenter.com has more about the care, but folks who visit often mention the friendly, clean, and welcoming spaces, the comfort of familiar staff, and the steady schedule of activities that keep life interesting and connected for residents.

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