Bay at Waters Edge Health and Rehabilitation

    3415 N Sheridan Rd, Kenosha, WI 53140
    • Skilled Nursing
    1.4ยท5 reviews

    Helpful staff, serious safety concerns

    I appreciated the facility's size, full range of services (PT/OT, podiatry, dental, eye care) and that many staff were helpful - the food was good under the previous Woodstock dietary team. But the older building, looming management change, poor communication, unresponsive/mean staff, cleanliness problems (sticky floors, dirty room, plastic-bagged clothing), delayed meds, a missing wheelchair billed to us, and a fall with serious injury and a resident later passing left me seeking answers. Overall the care can be competent, so I recommend with caution while they urgently address these safety and management issues.

    Loved one of resident
    Jul 2026

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    Reviews

    1.40ยท(5)

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      1.0
    • Staff

      1.8
    • Meals

      2.5
    • Amenities

      1.4
    • Value

      1.0

    Pros

    • Comprehensive on-site therapy and specialty services
    • Physical and occupational therapy programs
    • On-site dental, podiatry, psychology, and vision care
    • Friendly and helpful staff interactions
    • Generally positive dining quality
    • Broad continuum of post-acute to long-term care
    • Planned facility updates under new management

    Cons

    • Inconsistent meal-service quality
    • Gaps in medication-delivery timeliness
    • Delays in staff responsiveness and resident attention
    • Wound and pressure-injury management gaps
    • Cleanliness and sanitation concerns in rooms and common areas
    • Asset-tracking and billing control weaknesses
    • Care-coordination and family-communication shortfalls
    • Aging infrastructure and maintenance issues
    • Weak clinical-incident response and investigation processes

    Summary of reviews

    Reviews present a mixed overall picture of care at the facility. On the positive side, families and residents describe a broad continuum of services including physical and occupational therapy and a range of specialty clinics (podiatry, dental, psychology, vision). Several accounts highlight staff members who are friendly and helpful and note that therapy and rehabilitation offerings are available on-site. There is also mention of planned management changes and facility updates that could address some infrastructure needs.

    However, a number of operational concerns recur across reviews. Dining quality is described inconsistently; while some families report satisfactory meals, others describe a decline in meal quality after a management transition. Meal-service continuity and consistency appear to be an operational vulnerability. Reviewers also raise issues around asset controls and billing practices, including difficulties locating equipment and disputes over rental charges, indicating weaknesses in inventory tracking and financial communication.

    Clinical and care-delivery problems are a prominent theme. Multiple reviews describe delays in medication delivery and slow staff responsiveness when residents need assistance. There are also specific concerns about wound care and pressure-injury management and about general sanitation and maintenance in resident rooms and common areas. Taken together these items suggest gaps in routine nursing processes, care coordination, and environmental maintenance.

    Communication and incident management are additional areas of concern. Families describe frustration with how the facility communicates about care issues, billing, and follow-up after serious events. One review references a fall with a fatal outcome and indicates ongoing family questions about the facility's handling and investigation of that incident. These accounts point to a need for clearer family communication protocols and more robust incident-response procedures.

    For prospective residents and families: the facility offers substantive therapy and specialty services and has staff who can be helpful, but there are repeated operational themes to investigate before placement. Recommended areas to review during a tour and intake discussion include current medication-administration protocols and timing, pressure-injury prevention and wound-care practices, housekeeping and sanitation schedules, inventory and billing policies for durable medical equipment, staffing levels and response-time expectations, and the facility's incident-reporting and family-notification procedures. Also ask about the planned management changes and the timeline for the facility updates described by staff.

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    Medicare Ratings

    1ยท/ 5
    Cited by CMS for abuse, or potential for abuse, on its most recent survey cycle.
    • Overall

    • Health Inspection

    • Staffing

    • Quality Measures

    Ratings from the U.S. Centers for Medicare & Medicaid Services (Care Compare). View on Medicare.gov

    Location

    Map showing location of Bay at Waters Edge Health and Rehabilitation

    Bay at Waters Edge Health and Rehabilitation is located at 3415 N Sheridan Rd, Kenosha, WI, 53140.

    About Bay at Waters Edge Health and Rehabilitation

    Bay At Waters Edge Health And Rehabilitation sits in Kenosha and offers several types of care for seniors, like memory care for people with Alzheimer's and dementia, where staff keep residents safe and give them care that's matched to their needs, and they've also got assisted living and independent living if folks want more or less help but still stay part of the community, plus there are skilled nursing and long-term care options for people who need more medical help, and you can choose studio rooms with things like kitchenettes, Wi-Fi, private bathrooms, and air conditioning, while outside and inside there are walking paths, gardens, an arts room, a library, fitness spaces, a business room, a spa or wellness area, resident-led activities, and scheduled events like movie nights and music programs, so there's a bit of something to do every day. The community is part of a Continuing Care Retirement Community (CCRC), which means residents can move between different levels of care, like assisted living or rehab, without leaving the facility, which can be nice if people's needs change over time, and the staff there covers a lot of health services, such as outpatient and inpatient rehab, hospice, post-acute care, cardiac therapy, stroke recovery, wound care, IV antibiotics, nutritional counseling, dentistry, pain management, colostomy care, and more specialized things like bariatric care, lymphedema care, respiratory therapy, and tracheotomy care, with registered nurses and therapists on staff. They offer scheduled help with daily things like bathing, dressing, taking medicine, and moving around, along with a 24-hour call system for emergencies, and have a secure memory care unit for people who need a safer environment. Therapy services include occupational, physical, speech, and respiratory therapy, and the team aims to help residents recover and live as independently as possible, but it should be noted that Bay At Waters Edge Health And Rehabilitation has some low ratings with a 1-star rating from the Centers for Medicare & Medicaid Services, an F grade overall and in nursing and short-term care quality, low nursing care hours per person per day at about 0.3 hours, and a community rating of 4.3 out of 10, making it the 25th highest rated in Kenosha, which isn't very high, even though they do accept Medicare and Medicaid and report their nurse and medical staff hours. Even though the facility talks about treating people with respect and giving care that fits each person, families might want to review their ratings and care history before deciding, but if someone's looking for a place with many levels of care, therapy options, and daily activities under one roof, this might be worth looking into, and more details are on their website if you want to check further.

    People often ask...

    Bay at Waters Edge Health and Rehabilitation offers skilled nursing.

    The full address for this community is 3415 N Sheridan Rd, Kenosha, WI 53140.

    No, Bay at Waters Edge Health and Rehabilitation does not offer respite care. Respite care in assisted living communities provides temporary, short-term relief for primary caregivers by offering professional care for their loved ones. It allows individuals to stay in an assisted living community for a limited time, giving caregivers a break while ensuring residents receive necessary support and assistance with daily activities.

    Disclaimer

    Mirador Living is not affiliated with the owner or operator(s) of Bay at Waters Edge Health and Rehabilitation. The information above has not been verified or approved by the owner or operator. For exact information, please contact Bay at Waters Edge Health and Rehabilitation directly. There is no cost for this service. We are compensated by the community you select.

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