Overall sentiment across the reviews is mixed but trends strongly toward concern, with several seriously negative reports outweighing positive notes about services. Positive comments emphasize the breadth of clinical services available on site (physical and occupational therapy, podiatry, dentistry, psychology, and eye care), a large facility capable of delivering multiple levels of care, and that under a previous operator (Woodstock) food quality and some staff interactions were described positively. There is also mention of an upcoming management change and planned updates, which some reviews cite as a potentially positive development.
However, a substantial portion of the reviews detail significant problems in basic care, cleanliness, communication, and safety. Multiple reviewers report a decline in meal quality after the facility moved to Kindred management; complaints include the provision of very minimal meals (peanut butter and jelly sandwiches are specifically called out). Food quality appears to be a clear and repeated pain point tied to the management transition. Billing issues are also noted, with at least one report of a wheelchair being removed and not located while the family was billed for a rental chair.
Infection control, hygiene, and living conditions are recurrent concerns. Reviews mention dirty rooms, sticky floors, clothing left in plastic bags, and use of storage spaces as living areas — all of which point to substandard housekeeping and accommodations. Reviewers also describe outdated or poorly maintained medical equipment (an outdated catheter bag is specifically cited), which raises additional concerns about clinical oversight and supplies.
Several reviews describe serious lapses in medical care and responsiveness. There are reports of bedsores developing during stays, with at least one resident requiring surgery as a result. Other accounts describe delayed medication delivery and slow staff responsiveness to patient needs. Staff behavior is described inconsistently: while some staff are characterized as helpful and nice, multiple reviews describe staff as unresponsive or mean, indicating wide variability in caregiver performance and possibly staffing or training issues.
The most serious and alarming pattern is around safety and adverse outcomes. One review recounts a fall that resulted in a skull fracture and brain bleed and the resident subsequently passed away; the family is seeking answers. Such a report, coupled with other incidents like pressure injuries and delayed medications, suggests potential systemic problems with monitoring, fall prevention, and clinical escalation procedures.
Taken together, the reviews paint a picture of a facility with a robust set of clinical services and the capacity to provide comprehensive care, but one that currently (in reviewers’ experiences) suffers from inconsistent staff performance, degraded dining services since a management change, housekeeping and equipment shortcomings, lapses in basic nursing care, and troubling safety incidents. The mention of an upcoming management change and planned updates is a notable positive signal, but the severity and frequency of negative reports — especially those involving medical harm and communication failures — are major red flags for prospective residents and families.
If evaluating this facility, families should probe specifically about current management and whether recent complaints have been addressed, ask for documentation on staffing levels and turnover, inquire how the facility handles falls and pressure injury prevention and treatment, review medication delivery protocols, inspect rooms for cleanliness and adequate storage, clarify policies around equipment ownership and billing (e.g., wheelchairs), and request recent quality measures or incident reports. The reviews indicate that individual experiences may vary widely; careful, specific inquiry and an on-site visit to verify improvements or persistent problems are strongly recommended before making placement decisions.
