Overall sentiment across the reviews is mixed: reviewers consistently praise the warmth of staff, the cleanliness of the facility, and the active social life and community involvement, but they raise serious and recurring concerns about incontinence management, responsiveness, resident mobility and safety, and family communication.
Staff and caregiving: Staff are frequently described as friendly, helpful, and respectful, and several reviews explicitly note that nurses and aides are caring and that some family members consider the move positive. However, many reviewers also describe staff as "busy," which appears to affect care timeliness and responsiveness. Specific care concerns reported include slow responses to help/call buttons, residents being left in soiled conditions, and instances where residents were restrained to wheelchairs. There are also multiple mentions of unexplained falls. Taken together, these comments suggest variability in day-to-day hands-on care: while staff attitude and intent are praised, staffing levels, response times, and certain clinical practices (incontinence care, use of restraints, fall investigation/communication) are significant pain points for families.
Facility and environment: The building and grounds receive positive mentions — reviewers note a clean facility, attractive flower gardens, wheelchair-friendly outdoor areas, and a pleasant gathering room with coffee and snacks. Community-oriented features such as local musicians, newspaper readings, bingo, and an annual cookout supported by the Lions Club contribute strongly to a positive social atmosphere. At the same time, physical living spaces are described as small, which may be important for families to consider when assessing room size and storage. The outdoor areas and scheduled social activities stand out as clear strengths.
Activities and social life: Activity programming is one of the clearest positives. Residents and families reported a good social environment with regular events: bingo, games, local musicians, newspaper readings, and special events like the annual cookout. These offerings, plus easy access to the gardens, create engagement opportunities that reviewers appreciated and that appear to support resident enjoyment and community ties.
Safety, mobility, and health concerns: Several reviews raised serious issues about resident safety and mobility. Repeated themes include residents rarely being taken for walks, signs of inactivity and weight gain, and use of restraints (being tied to or restrained in wheelchairs). The reports of residents left in soiled clothing or sitting in feces/urine, combined with slow call-button responses and unexplained falls, indicate lapses in basic care and monitoring for some residents. These patterns point to potential problems in staffing levels, workflows, or training that affect incontinent care, fall prevention, and mobility support.
Communication and management: Multiple reviewers cited poor family communication and lack of clear explanations around falls or changes in condition. High cost of care was also noted as a concern. While the facility benefits from community involvement and visible social programming, these operational and communication gaps are important for families to weigh. Positive staff attitudes and community activities do not fully mitigate the reported shortfalls in timely hands-on care and information-sharing.
Conclusion and patterns: In summary, Neillsville Care And Rehab appears to offer a clean, socially active, community-oriented environment with compassionate staff and attractive grounds. However, there are recurring and serious concerns around incontinence management, timeliness of responses, resident mobility and activity levels, unexplained falls, use of restraints, and communication with families. Prospective residents and families should weigh the strong social programming and friendly staff against reports of inconsistent basic care and consider asking specific questions about staffing ratios, incontinence and restraint policies, fall reporting procedures, activity schedules, and room sizes when evaluating the facility.
