Twin Ports Health Services has been a dedicated part of the Superior community since 1973, providing care and support to residents and their families for over five decades. The facility is known for its strong connections within the local area, including active participation in the Superior Chamber of Commerce and initiatives with the Alzheimer’s Association. The commitment to quality encompasses a broad range of residents, with special focus on supporting veterans and individuals requiring specialized memory care. Within Twin Ports Health Services, the Memory Care Unit offers a secure and compassionate environment tailored to meet the unique needs of those living with memory-related conditions.
The philosophy at Twin Ports Health Services centers on treating every resident with respect and compassion. This approach ensures that those in their care experience a sense of dignity, safety, and belonging throughout their stay. Staff dedication is paramount—many team members, such as nurses and certified nursing assistants, are supported in their career journeys from the beginning, often receiving free training and testing opportunities through initiatives like the WisCaregiver Careers program. This not only supports workforce development but ensures residents benefit from highly skilled, caring professionals. Daily interactions in the facility foster life-enhancing relationships that enrich both the residents and staff, contributing to an environment where teamwork is deeply valued.
Twin Ports Health Services emphasizes open communication between residents, their loved ones, and staff through programs like Caring Connections. This continuous feedback loop allows for sharing experiences, recognizing outstanding care, and voicing any concerns, which are then addressed promptly to maintain quality service. The facility is proud of its recognition, including honors such as the 2024 ACHA/NCAL Bronze Commitment to Quality Award, highlighting excellence in service delivery. In addition to in-person care, some in-house health services may be provided through telehealth, ensuring comprehensive support under the direction of physicians.
With its longstanding history, focus on compassionate care, strong community ties, and commitment to continual improvement and recognition, Twin Ports Health Services positions itself as a leading choice for individuals and families seeking high-quality long-term care in the Superior area.