Prices shown are estimates and subject to change. Contact your senior living advisor for current pricing.
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Amenities
Healthcare services
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Medication management
Mental wellness program
Healthcare staffing
12-16 hour nursing
24-hour call system
24-hour supervision
Meals and dining
Diabetes diet
Meal preparation and service
Restaurant-style dining
Special dietary restrictions
Room
Air-conditioning
Cable
Fully furnished
Housekeeping and linen services
Kitchenettes
Private bathrooms
Telephone
Wifi
Transportation
Community operated transportation
Transportation arrangement
Transportation arrangement (non-medical)
Common areas
Beauty salon
Computer center
Dining room
Fitness room
Gaming room
Garden
Outdoor space
Small library
Wellness center
Community services
Concierge services
Fitness programs
Move-in coordination
Activities
Community-sponsored activities
Planned day trips
Resident-run activities
Scheduled daily activities
Reviews
2.84·(32)
Overall rating
5
4
3
2
1
Care
2.1
Staff
2.7
Meals
3.5
Amenities
3.3
Value
1.5
Pros
Engaged, compassionate caregiving team
High-quality dining program
Comfortable, well-appointed apartments
Inclusive meal-and-utility packages
Multiple apartment floor-plan options
Weekly housekeeping service
Robust activities and wellness programming
Visible staff-training and improvement efforts
Friendly, accommodating tour and sales staff
Private-pay memory-care availability
Cons
Inconsistent staffing levels and caregiver availability
Frequent leadership and administrative turnover
Variable care quality and uneven caregiver performance
Gaps in clinical oversight and medication-management controls
Weak family communication and administrative responsiveness
Maintenance and sanitation shortcomings in some common areas
Limited licensed-nurse coverage and clinical depth
Rising fees and price increases without clear service improvements
Inconsistent privacy and personal-care protocols
Staff morale and training gaps
Summary of reviews
Reviews of this community present a mixed picture with distinct strengths but recurring operational concerns. Positive commentary centers on compassionate, attentive caregivers and an active, social atmosphere. Many reviewers praised the dining program and described comfortable, well-appointed apartments with inclusive meal and utility packages. The community offers multiple floor-plan options and weekly housekeeping, and several families noted meaningful activities, holiday events, and a developing wellness program that contribute to resident engagement.
Care quality appears variable. Numerous families described exemplary individual caregivers and improvement initiatives that have strengthened training and responsiveness; however, other accounts describe inconsistent day-to-day care, prompting some residents to relocate. Clinical coverage is a recurring concern: reviewers reference limited licensed-nurse presence, reliance on medication technicians, and instances suggesting weaknesses in medication-management and clinical oversight. These issues translate into uneven care experiences across residents rather than a uniform standard.
Staffing and management dynamics are a central pattern. The facility has experienced frequent leadership and administrative turnover, which reviewers link to inconsistent policies, paperwork errors, and uneven follow-through. Staffing shortages and what families described as overworked personnel appear to affect timeliness and the tone of staff–family interactions. At the same time, several reviewers remarked on visible efforts by newer leadership to improve training, staffing, and morale, indicating an ongoing operational turnaround in some areas.
Facility maintenance and operations draw contrasting remarks. Common areas, event spaces, and apartments are often described as comfortable and clean, but there are repeated references to maintenance and sanitation shortcomings in specific areas (for example, plumbing issues and poorly maintained furnishings or outdoor spaces). Families also raised privacy and personal-care process concerns, such as inconsistent knock-and-enter protocols and same-gender care preferences not always being accommodated.
Communication and value-for-cost emerged as additional decision factors. Many reviewers praised friendly tour staff and accommodating service, while others noted poor administrative responsiveness, delayed callbacks, and paperwork mishaps. Several families expressed concern about rising fees and price increases without perceivable service improvements. One review referenced an alleged improper discharge-type incident and formal grievances, which points to the importance of reviewing current complaint-resolution practices and any regulatory records.
What this pattern suggests for prospective residents and families: the community has clear strengths—particularly around dining, apartment comfort, and dedicated individual caregivers—but also demonstrable variability in operational reliability. Before deciding, visitors should ask for up-to-date information about current staffing ratios, licensed-nurse coverage, turnover rates for leadership, recent inspection or complaint history, maintenance schedules, and specific privacy/personal-care protocols. A focused tour that includes meeting current caregiving and clinical staff, observing mealtime and activity periods, and reviewing the contract’s fee and grievance terms will help assess whether the community’s current operational status aligns with an individual resident’s needs.
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Location
Solterra Senior Living is located at 350 S Alma School Rd, Chandler, AZ, 85224.
About Solterra Senior Living
Solterra Senior Living offers a mix of living choices meant for seniors who are mostly able to care for themselves, along with those who need some daily help or more advanced care. The community has independent living in apartments or condos for people aged 55 or 62 and up, with options for assisted living, memory care, skilled nursing, respite care, and hospice. The place supports around 110 residents and has both large community spaces and cozy private rooms. Staff members provide 24-hour supervision, medication reminders, health checks, help with bathing and dressing, and support for memory care, so people with Alzheimer's or dementia get care designed for them. There's a nurse available up to 16 hours a day, plus a full-time call system if someone needs help. Residents get one or two meals each day made by in-house chefs, and the dining areas range from restaurant-style setups to private rooms and a coffee shop, with special meal plans for diabetic, low-salt, or vegetarian diets.
Housekeeping, laundry, transportation for appointments and shopping, and daily activities come with every living option, and the building's set up for safety and easy movement, including wheelchair access and elevator service. The grounds have walking trails, gardens, enclosed outdoor areas, and comfortable patios. Residents can bring their pets or have them come for visits; they just need to manage the pet's care. Fitness and wellness programs, brain games, board games, art, music, and movie nights are scheduled every week, and there's a reading room, game rooms, a theater, a private library, courtyards, and group activities tailored for different levels of ability. Therapies like physical, occupational, pet therapy, and spa services are available too, and some programs have won awards for keeping seniors engaged. Staff get training in safety, chronic diseases, medication, and memory care, and the community's known for being friendly, welcoming, and lively.
Nearby, people can visit the Hungry Monk restaurant or Starbucks, and medical offices like East Valley Family Physicians and Walgreens are close. Solterra Senior Living has transportation for medical visits, errands, and social events, with wheelchair-friendly vans. The community operates with an open-door policy for visitors, flexible visiting hours, and a resort-like feel aimed to help seniors feel both supported and independent. Solterra Senior Living, under Solterra Companies and managed by Tarantino Senior Living Communities, LLC, cares for residents at Solterra at Chandler and Solterra at White Mountains, providing different environments and services to meet a wide range of individual needs.
People often ask...
Solterra Senior Living offers competitive pricing, with rates starting at a cost of $4,027 per month.
Solterra Senior Living offers assisted living and memory care.
There are 27 photos of Solterra Senior Living on Mirador.
The full address for this community is 350 S Alma School Rd, Chandler, AZ 85224.
No, Solterra Senior Living does not offer respite care.
Respite care in assisted living communities provides temporary, short-term relief for primary caregivers by offering professional care for their loved ones. It allows individuals to stay in an assisted living community for a limited time, giving caregivers a break while ensuring residents receive necessary support and assistance with daily activities.
Safety & Compliance
In Arizona, the Department of Health Services licenses assisted living and long-term care facilities through AZ Care Check, running compliance inspections and investigating complaints.
Found no deficiencies during the on-site investigation of the two complaints.
16 Jul 2026Complaint
16 Jul 2026Complaint
Identified deficiencies related to caregiver documentation of provided services in residents' medical records and failure to maintain hot water temperatures within the required range.
R9-10-808.C.1.gR9-10-808.C.1.g. Service Plans C. A manager shall ensure that: 1. A caregiver or an assistant caregiver: g. Documents the services provided in the resident’s medical record; and
R9-10-820.A.6R9-10-820.A.6. Environmental Standards A. A manager shall ensure that: 6. Hot water temperatures are maintained between 95º F and 120º F in areas of an assisted living facility used by residents;
24 Jun 2026Complaint
24 Jun 2026Complaint
Found no deficiencies during the on-site investigation of the complaint. The investigation occurred on 2026-06-24.
08 Jun 2026Complaint
08 Jun 2026Complaint
Investigated the complaint and found no deficiencies.
14 May 2026Complaint
14 May 2026Complaint
Investigated found deficiencies in policy access and multiple drill requirements, with no on-site policies, incomplete disaster and evacuation drill documentation, and no elopement drills documented.
R9-10-803.C.2R9-10-803.C.2. Administration C. A manager shall ensure that policies and procedures are: 2. Available to employees and volunteers of the assisted living facility; and
R9-10-819.A.4R9-10-819.A.4. Emergency and Safety Standards A. A manager shall ensure that: 4. A disaster drill for employees is conducted on each shift at least once every three months and documented;
R9-10-819.A.5.aR9-10-819.A.5.a. Emergency and Safety Standards A. A manager shall ensure that: 5. An evacuation drill for employees and residents: a. Is conducted at least once every six months; and
R9-10-819.A.7.aR9-10-819.A.7.a. Emergency and Safety Standards A. A manager shall ensure that: 7. If the assisted living facility is authorized to provide directed care services, an elopement drill for employees: a. Conduct an elopement drill every six months on each shift and document the date, time, and descript
04 May 2026Complaint
04 May 2026Complaint
Identified a deficiency where a resident sleeping area bathroom lacked privacy and adequate ventilation, as the exhaust fan did not work and there was no window.
R9-10-821.D.6.c.i-viiiR9-10-821.D.6.c.i-viii. Physical Plant Standards D. A manager shall ensure that: 6. If a resident’s sleeping area is in a residential unit, the residential unit has: c. A bathroom that provides privacy when in use and contains: i. A working toilet that flushes and has a seat; ii. A working sink with
16 Jan 2026Complaint
16 Jan 2026Complaint
Found no deficiencies after investigating complaints. No deficiencies were cited.
22 Dec 2025Complaint
22 Dec 2025Complaint
Investigated the complaint and found no deficiencies.
11 Dec 2025Complaint
11 Dec 2025Complaint
Investigated a complaint and found safety and care deficiencies: risk to a resident after an incident, failure to report suspected exploitation promptly, missing medical/health problem lists in service plans, and incomplete service documentation.
R9-10-803.A.10R9-10-803.A.10. Administration A. A governing authority shall: 10. Ensure the health, safety, or welfare of a resident is not placed at risk of harm.
R9-10-803.J.1-6R9-10-803.J.1-6. Administration J. If a manager has a reasonable basis, according to A.R.S. § 46- 454, to believe abuse, neglect or exploitation has occurred on the premises or while a resident is receiving services from an assisted living facility’s manager, caregiver, or assistant caregiver, the m
R9-10-808.A.3.aR9-10-808.A.3.a. Service Plans A. Except as required in subsection (B), a manager shall ensure that a resident has a service plan that is established, documented, and implemented that: 3. Includes the following: a. A description of the resident’s medical or health problems, including physical, behav
R9-10-808.C.1.gR9-10-808.C.1.g. Service Plans C. A manager shall ensure that: 1. A caregiver or an assistant caregiver: g. Documents the services provided in the resident’s medical record; and
20 Nov 2025Complaint
20 Nov 2025Complaint
Found no deficiencies during the on-site investigation conducted on 2025-11-20.
03 Nov 2025Complaint
03 Nov 2025Complaint
Found no deficiencies during the investigation.
01 Oct 2025Complaint
01 Oct 2025Complaint
Found no deficiencies during the on-site investigation of two complaints. No deficiencies were cited.
26 Sept 2025Complaint
26 Sept 2025Complaint
Found no deficiencies during the on-site investigation conducted on September 26, 2025.
23 Jul 2025Complaint
23 Jul 2025Complaint
Found that a medication was not administered per its order for one resident, based on record review and interviews. The deficiency involved midodrine administration not aligned with SBP thresholds.
R9-10-817.B.3.bR9-10-817.B.3.b. Medication Services B. If an assisted living facility provides medication administration, a manager shall ensure that: 3. A medication administered to a resident: b. Is administered in compliance with a medication order, and
14 Jul 2025Complaint
14 Jul 2025Complaint
Found failure to maintain temperatures between 70°F and 84°F at all times; a thermostat read 90°F and staff acknowledged the temperature was not within the required range.
R9-10-820.A.4R9-10-820.A.4. Environmental Standards A. A manager shall ensure that: 4. Heating and cooling systems maintain the assisted living facility at a temperature between 70° F and 84° F at all times, unless individually controlled by a resident;
03 Jul 2025Complaint
03 Jul 2025Complaint
Found no deficiencies during the on-site investigation.
23 Jun 2025Complaint
23 Jun 2025Complaint
Investigated deficiencies in resident dignity, wandering safety measures, and safety hazards on the premises.
R9-10-810.B.1R9-10-810.B.1. Resident Rights B. A manager shall ensure that: 1. A resident is treated with dignity, respect, and consideration;
R9-10-815.F.1R9-10-815.F.1. Directed Care Services F. A manager of an assisted living facility authorized to provide directed care services shall ensure that: 1. Policies and procedures are established, documented, and implemented that ensure the safety of a resident who may wander;
R9-10-815.F.2.a-cR9-10-815.F.2.a-c. Directed Care Services F. A manager of an assisted living facility authorized to provide directed care services shall ensure that: 2. There is a means of exiting the facility for a resident who does not have a key, special knowledge for egress, or the ability to expend increased p
R9-10-819.A.1.bR9-10-819.A.1.b. Environmental Standards A. A manager shall ensure that: 1. The premises and equipment used at the assisted living facility are: b. Free from a condition or situation that may cause a resident or other individual to suffer physical injury;
03 Jun 2025Complaint
03 Jun 2025Complaint
Identified deficiencies related to failure to report suspected abuse promptly, inadequate staff training documentation, unmonitored egress, and unsafe premises conditions. These findings show multiple safety and reporting gaps identified during the investigation.
R9-10-803.J.1-6R9-10-803.J.1-6. Administration J. If a manager has a reasonable basis, according to A.R.S. § 46-454 , to believe abuse, neglect or exploitation has occurred on the premises or while a resident is receiving services from an assisted living facility's manager, caregiver, or assistant caregiver, the m
R9-10-806.A.10R9-10-806.A.10. Personnel A. A manager shall ensure that: 10. Before providing assisted living services to a resident, a manager or caregiver provides current documentation of first aid training and cardiopulmonary resuscitation training certification specific to adults.
R9-10-815.F.2.a-cR9-10-815.F.2.a-c. Directed Care Services F. A manager of an assisted living facility authorized to provide directed care services shall ensure that: 2. There is a means of exiting the facility for a resident who does not have a key, special knowledge for egress, or the ability to expend increased p
R9-10-819.A.1.bR9-10-819.A.1.b. Environmental Standards A. A manager shall ensure that: 1. The premises and equipment used at the assisted living facility are: b. Free from a condition or situation that may cause a resident or other individual to suffer physical injury;
15 May 2025Complaint
15 May 2025Complaint
Investigated and identified widespread deficiencies in staff training, infection control, medication management, resident care planning, and environmental cleanliness.
A.R.S. § 36-420.01.AA.R.S. § 36-420.01.A. Health care institutions; fall prevention and fall recovery; training programs; definition A. Each health care institution shall develop and administer a training program for all staff regarding fall prevention and fall recovery. The training program shall include initial train
R9-10-113.A.2.a-fR9-10-113.A.2.a-f. Tuberculosis Screening A. If a health care institution is subject to the requirements of this Section, as specified in an Article in this Chapter, the health care institution's chief administrative officer shall ensure that the health care institution establishes, documents, and i
R9-10-120.F.4.a-cR9-10-120.F.4.a-c. Opioid Prescribing and Treatment F. For a health care institution where opioids are administered as part of treatment or where a patient is provided assistance in the self-administration of medication for a prescribed opioid, including a health care institution in which an opioid
R9-10-803.A.9R9-10-803.A.9. Administration A. A governing authority shall: 9. Ensure compliance with A.R.S. § 36-411.
R9-10-806.A.10R9-10-806.A.10. Personnel A. A manager shall ensure that: 10. Before providing assisted living services to a resident, a manager or caregiver provides current documentation of first aid training and cardiopulmonary resuscitation training certification specific to adults.
R9-10-806.A.4.a-bR9-10-806.A.4.a-b. Personnel A. A manager shall ensure that: 4. A caregiver's or assistant caregiver's skills and knowledge are verified and documented: a. Before the caregiver or assistant caregiver provides physical health services or behavioral health services, and b. According to policies and pr
R9-10-806.A.8.a-bR9-10-806.A.8.a-b. Personnel A. A manager shall ensure that: 8. A manager, a caregiver, and an assistant caregiver, or an employee or a volunteer who has or is expected to have more than eight hours per week of direct interaction with residents, provides evidence of freedom from infectious tuberculo
R9-10-806.A.9R9-10-806.A.9. Personnel A. A manager shall ensure that: 9. Before providing assisted living services to a resident, a caregiver or an assistant caregiver receives orientation that is specific to the duties to be performed by the caregiver or assistant caregiver; and
R9-10-807.A.1-2R9-10-807.A.1-2. Residency and Residency Agreements A. Except as provided in R9-10-808(B)(2), a manager shall ensure that a resident provides evidence of freedom from infectious tuberculosis: 1. Before or within seven calendar days after the resident's date of occupancy, and 2. As specified in R9-10
R9-10-808.A.3.a-fR9-10-808.A.3.a-f. Service Plans A. Except as required in subsection (B), a manager shall ensure that a resident has a written service plan that: 3. Includes the following: a. A description of the resident's medical or health problems, including physical, behavioral, cognitive, or functional conditi
R9-10-808.C.1.gR9-10-808.C.1.g. Service Plans C. A manager shall ensure that: 1. A caregiver or an assistant caregiver: g. Documents the services provided in the resident's medical record; and
R9-10-810.B.1R9-10-810.B.1. Resident Rights B. A manager shall ensure that: 1. A resident is treated with dignity, respect, and consideration;
R9-10-811.C.12R9-10-811.C.12. Medical Records C. A manager shall ensure that a resident's medical record contains: 12. A medication order from a medical practitioner for each medication that is administered to the resident or for which the resident receives assistance in the self-administration of the medication;
R9-10-815.C.1-7R9-10-815.C.1-7. Directed Care Services C. In addition to the requirements in R9-10-808(A)(3), a manager shall ensure that the service plan for a resident receiving directed care services includes: 1. The requirements in R9-10-814(F)(1) through (3); 2. If applicable, the determination in R9-10-814(B
R9-10-815.F.2.a-cR9-10-815.F.2.a-c. Directed Care Services F. A manager of an assisted living facility authorized to provide directed care services shall ensure that: 2. There is a means of exiting the facility for a resident who does not have a key, special knowledge for egress, or the ability to expend increased p
R9-10-816.B.3.bR9-10-816.B.3.b. Medication Services B. If an assisted living facility provides medication administration, a manager shall ensure that: 3. A medication administered to a resident: b. Is administered in compliance with a medication order, and
R9-10-816.F.1R9-10-816.F.1. Medication Services F. When medication is stored by an assisted living facility, a manager shall ensure that: 1. Medication is stored in a separate locked room, closet, cabinet, or self-contained unit used only for medication storage;
R9-10-817.C.7R9-10-817.C.7. Food Services C. A manager shall ensure that food is obtained, prepared, served, and stored as follows: 7. Tableware, utensils, equipment, and food-contact surfaces are clean and in good repair.
R9-10-819.A.1.aR9-10-819.A.1.a. Environmental Standards A. A manager shall ensure that: 1. The premises and equipment used at the assisted living facility are: a. Cleaned and, if applicable, disinfected according to policies and procedures designed to prevent, minimize, and control illness or infection; and
R9-10-819.A.1.bR9-10-819.A.1.b. Environmental Standards A. A manager shall ensure that: 1. The premises and equipment used at the assisted living facility are: b. Free from a condition or situation that may cause a resident or other individual to suffer physical injury;
R9-10-819.A.11R9-10-819.A.11. Environmental Standards A. A manager shall ensure that: 11. Poisonous or toxic materials stored by the assisted living facility are maintained in labeled containers in a locked area separate from food preparation and storage, dining areas, and medications and are inaccessible to resi
R9-10-819.A.14.a-cR9-10-819.A.14.a-c. Environmental Standards A. A manager shall ensure that: 14. If pets or animals are allowed in the assisted living facility, pets or animals are: a. Controlled to prevent endangering the residents and to maintain sanitation; b. Licensed consistent with local ordinances; and c. For
R9-10-820.C.3.a-gR9-10-820.C.3.a-g. Physical Plant Standards C. A manager shall ensure that: 3. A resident bathroom provides privacy when in use and contains: a. A mirror; b. Toilet tissue for each toilet; c. Soap accessible from each sink; d. Paper towels in a dispenser or a mechanical air hand dryer for a bathroom
19 Nov 2024Complaint
19 Nov 2024Complaint
Investigated two complaints and found no deficiencies.
25 Sept 2024Complaint
25 Sept 2024Complaint
Found no deficiencies after an on-site investigation of the complaint conducted on September 25, 2024.
18 Jul 2024Complaint
18 Jul 2024Complaint
Investigated the complaint and found no deficiencies.
03 Jul 2024Complaint
03 Jul 2024Complaint
Found no deficiencies after an on-site investigation into two complaints.
30 Apr 2024Complaint
30 Apr 2024Complaint
Investigated complaints found a medication administration error where Metformin was not transcribed on the MAR and Memantine was only given for six days, not in accordance with the order. This is a repeat deficiency from a prior complaint investigation.
R9-10-816.B.3.a-cB. If an assisted living facility provides medication administration, a manager shall ensure that: 3. A medication administered to a resident: a. Is administered by an individual under direction of a medical practitioner, b. Is administered in compliance with a medication order, and c. Is documented
26 Mar 2024Complaint
26 Mar 2024Complaint
Investigated the complaint and found no deficiencies.
15 Feb 2024Complaint
15 Feb 2024Complaint
Found no deficiencies following the complaint investigation.
25 Jan 2024Complaint
25 Jan 2024Complaint
Found deficiencies related to insufficient staffing and medication administration, risking residents' health and safety.
R9-10-806.A.5.a-cA. A manager shall ensure that: 5. An assisted living facility has a manager, caregivers, and assistant caregivers with the qualifications, experience, skills, and knowledge necessary to: a. Provide the assisted living services, behavioral health services, behavioral care, and ancillary services in
10 Jan 2024Complaint
10 Jan 2024Complaint
Investigated the complaint and found deficiencies in providing complete emergency response documentation, maintaining copies, administering medications per orders, and documenting observers and preventive actions after an incident.
A.R.S. § 36-420.04.A.1-936-420.04. Emergency responders; patient information; hospitals; discharge planning; patient screenings; discharge document A. An assisted living center or assisted living home that contacts an emergency responder on behalf of a resident shall provide to the emergency responder a written document th
A.R.S. § 36-420.04.D36-420.04. Emergency responders; patient information; hospitals; discharge planning; patient screenings; discharge document D. An assisted living center or assisted living home shall maintain a copy of the document provided to the emergency responder and documentation of the actions required by subs
R9-10-816.B.3.bB. If an assisted living facility provides medication administration, a manager shall ensure that: 3. A medication administered to a resident: b. Is administered in compliance with a medication order, and
R9-10-818.D.2.a-fD. When a resident has an accident, emergency, or injury that results in the resident needing medical services, a manager shall ensure that a caregiver or an assistant caregiver: 2. Documents the following: a. The date and time of the accident, emergency, or injury; b. A description of the accident,
28 Dec 2023Complaint
28 Dec 2023Complaint
Investigated the complaints; found no deficiencies.
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