Gilbert Assisted Living

    1870 E Rawhide St, Gilbert, AZ, 85296
    4.2 · 5 reviews
    • Assisted living
    AnonymousLoved one of resident
    2.0

    Great care, serious management concerns

    I appreciated the family-like atmosphere, attentive and respectful caregivers (two on duty at a time), home-cooked meals with dietitian input, clean grounds and resident-focused activities - the staff and owner felt sincere and hands-on. However, due to ownership/management concerns, an Adult Protective Services case and a pending refund, I cannot recommend this facility.

    Pricing

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    Amenities

    4.20 · 5 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      4.2
    • Staff

      5.0
    • Meals

      5.0
    • Amenities

      4.0
    • Value

      1.0

    Pros

    • Compassionate, honest, and sincere caregivers
    • Hands-on owner involvement
    • On-staff dietician and nutrition expertise
    • Home-cooked meals and health-conscious menu suggestions
    • Clean, well-organized facilities
    • Beautiful environment with outdoor access
    • Resident-focused activities
    • High family satisfaction and family-like atmosphere
    • Respectful and attentive staff
    • Two caregivers present with residents at all times
    • High quality care and strong emphasis on cleanliness

    Cons

    • Documented care concerns reported by some reviewers
    • Adult Protective Services (APS) case mentioned
    • Refund pending / financial dispute reported
    • Ownership/management concerns cited by at least one reviewer
    • At least one reviewer explicitly does not recommend the facility

    Summary review

    Overall sentiment across the provided reviews is primarily positive but with a notable and serious negative outlier. The majority of summaries highlight consistently compassionate, honest, and sincere caregivers and describe an attentive, respectful staff. Several comments emphasize a family-like atmosphere and high levels of family satisfaction. The facility appears to maintain high standards of cleanliness and organization, contributing to an environment described as beautiful and welcoming for seniors.

    Care quality is frequently praised: multiple reviews describe hands-on, high-quality care with two caregivers present with residents at all times, indicating attentiveness and an emphasis on safety and supervision. Care is described as respectful and necessary, and reviewers use terms such as kindness, honesty, and high quality to characterize how residents are treated. This pattern suggests that many families and residents experience reliable daily care and personal attention.

    Staffing and management are also highlighted positively in several reviews. A hands-on owner is specifically mentioned, which can denote direct involvement in day-to-day operations and resident care. Staff are characterized as attentive and respectful, and the two-caregiver presence noted in multiple summaries reinforces an operational practice that supports resident supervision and individualized attention.

    Dining and nutrition are clear strengths based on the summaries. Multiple reviewers mention home-cooked meals and an on-staff dietician or nutrition/dietetics expertise. Reviewers note health-conscious suggestions and a dietician’s input, indicating that meal planning and dietary needs are taken seriously. The combination of home-cooked food and professional nutrition oversight is presented as a meaningful positive for resident well-being.

    Facilities, activities, and environment receive favorable remarks: the facility is described as clean, well organized, and beautiful, with outdoor access and resident-focused activities. These elements contribute to a pleasant daily life for residents and support social engagement and physical access to outdoor spaces, which are important for senior quality of life.

    However, a significant negative theme cannot be overlooked. At least one reviewer reported care concerns serious enough to trigger an Adult Protective Services (APS) case, mentioned a pending refund, and expressed a categorical recommendation against the facility. That review explicitly raises ownership/management concerns. This single but serious complaint contrasts sharply with the otherwise positive reviews and introduces an important cautionary signal about potential variability in resident experiences or in how certain incidents were handled by management.

    In synthesis, the predominant pattern is favorable: compassionate caregivers, strong nutrition/dining offerings, clean and attractive facilities, resident-focused activities, and generally high family satisfaction. Nevertheless, the presence of a documented APS case, a pending refund, and explicit non-recommendation from at least one reviewer are significant negative data points that indicate the possibility of isolated but serious incidents or disputes involving care or management. These mixed signals suggest overall strength in daily care and environment for many residents, paired with at least one occurrence that warrants scrutiny when evaluating the facility further.

    Location

    Map showing location of Gilbert Assisted Living

    About Gilbert Assisted Living

    Gilbert Assisted Living, located at 1870 E Rawhide St, Gilbert, Arizona, is a small senior living home licensed for 8 residents, though some sources mention a capacity of 5 or 10, and folks have always liked how close it is to stores, coffee shops, banks, and other places people need, and this house is cozy and clean, never grand, but always organized and safe for seniors. Staff here help residents with things like bathing, getting dressed, taking medicines, and eating well, and the home's hands-on owner, who holds a degree in Nutrition and Dietetics, plans meals that fit special diets, including those for diabetes and high blood pressure, so everyone here usually feels well-fed and comfortable. The facility offers assisted living, independent living, and memory care for those with Alzheimer's or other kinds of dementia, and continuing care makes things simpler as needs change, and they're known for caring for folks with disabilities or certain health issues, with daily help and support available every day and night.

    Gilbert Assisted Living sets out to make things comfortable and familiar, with a resident-first approach and a small staff who are kind, joyful, and engaged with everyone, which has made people notice, awarding the home things like the Best Activities in Senior Living and Best of Senior Living All Star Award for friendly service and good daily care. Seniors can count on home-cooked meals, planned activities like board games, music therapy, pet therapy, and movie entertainment, while there's also time for relaxation in the garden or health area, and there are rooms for activities and community events where folks can spend time together. There's always someone ready to help with showers, grooming, and getting around, and if someone needs temporary respite care or help getting to appointments, the staff and transportation options take care of that. Nurses are on staff, and medical professionals visit as needed. The home feels safe, with emergency response systems and comfortable, accessible accommodations, all set up to make senior living more relaxed and supported without fuss or flash. Reviewers tend to say the atmosphere is warm and honest, and the focus remains on being helpful, dependable, and welcoming to both residents and their families.

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