Overall sentiment across the reviews for Haven Health Globe is highly mixed, with strong, repeated praise for particular front-line employees and therapy services contrasted by serious, recurring allegations of clinical neglect, safety lapses, poor communication, and administrative failures. Many families and residents highlight individual staff members who "go above and beyond" — names that appear repeatedly include Destiny, Katie Bower, Jennifer Williams, Stacey, Carrie and Reta — and these employees are credited with being responsive, communicative, technically capable, and emotionally supportive. Physical and occupational therapy are consistently singled out as a major strength: reviewers describe excellent one-on-one therapy, fast functional progress, and therapists who actively engage residents in meaningful activities. Activities programming, crafts, and daily social engagement also receive positive comments that contribute to a family-like atmosphere in parts of the facility.
However, interwoven with that praise are multiple serious safety and quality concerns described by reviewers. Several accounts describe delayed or absent emergency responses after falls — including at least one fall that resulted in head and facial injuries and a fractured pelvis where staff reportedly did not call an ambulance promptly and placed the resident back in bed. Other reviews recount failure to escalate worsening respiratory symptoms (claiming a doctor did not check lungs), delayed hospital transfers (example: transfer delayed until a late-afternoon foot appointment followed by a pneumonia diagnosis), and reports of missed or poorly timed antibiotics and other medications during a major infection episode. There are also reports of pressure injuries and bedsores with alleged insufficient wound care, missing bandages, and a wound nurse who only "placed orders" rather than actively escalating care. These reports together indicate inconsistent clinical oversight and troubling delays in recognizing and addressing acute medical decline.
Facility and safety issues are another persistent theme. Multiple reviewers report unsafe or outdated beds, missing emergency call buttons in rooms, absence of in-room phones, and unsanitary linens. Some state that advertising photos misrepresent the areas where residents actually stay. Theft of personal belongings and packages is reported more than once, and there are complaints about being given the wrong or inadequate supplies (e.g., family had to supply soap and washcloths for a resident with eczema). Lockdown and visitation restrictions, as well as instances where vaccines were not administered and residents contracted Covid, are also described. Combined, these issues raise concerns about both physical safety and operational oversight for certain parts of the facility.
Communication and management emerge as polarizing factors. Many reviews single out patient relations staff and particular liaisons (notably Jennifer Williams and Destiny) for excellent, calming communication and for acting effectively between families and clinical teams. Conversely, other reviewers criticize management for being unresponsive, dismissive of complaints, and for poor leadership in nursing administration (one review explicitly mentions the Director of Nursing). Several accounts describe families being left uninformed about falls, injuries, or changes in condition, forcing in-person visits to get basic updates. Reviews also allege inconsistent staff competency and potential preferential treatment of wealthier residents, though these are reported as perceptions rather than documented policy.
Administrative and billing concerns appear repeatedly: reviewers report billing overcharges, charges higher than advertised, and a sense that violations or problems are "written off" rather than meaningfully corrected. One review mentions pending lawsuits and at least one resident death following a fall; these are serious allegations and reflect significant distrust from some former residents and families. At the same time, some reviewers say their second stays were improved with new staff and that they would recommend the facility based on better experiences the second time.
In summary, the reviews depict a facility with notable strengths — compassionate and highly effective individual staff members, strong therapy and activity programs, and some clean, comfortable rooms — but also with recurring, serious weaknesses in clinical consistency, safety, communication, and administration. The pattern suggests variability by unit, shift, and individual caregiver: families frequently praise specific employees who deliver excellent care, while other incidents describe lapses that led to harm or near-harm. Prospective residents and families should weigh these mixed reports carefully: request up-to-date staffing levels, clarification on emergency procedures and call systems, written care plans, medication administration protocols, and clear escalation policies for medical deterioration. Asking for recent inspection reports, incident logs, and speaking directly with both therapy and nursing leadership may help determine whether the strong positives noted by many reviewers reflect systemic strengths or are primarily attributable to individual staff members working under uneven facility oversight.
