Plaza Healthcare

    1475 North Granite Reef Road, Kingman, AZ, 85257
    2.8 · 12 reviews
    • Assisted living
    • Skilled nursing
    AnonymousLoved one of resident
    1.0

    Understaffed facility led to death

    I placed my mom here and it was a nightmare - chronic understaffing, uncaring management, unanswered call buttons and ignored bath/therapy requests led to medical neglect: bedsores, pneumonia, an ICU stay and ultimately her death. One CNA was incredibly caring and attentive, but she was the exception in a facility that seemed money-driven, complacent, and unsafe (delayed oxygen/suctioning, missed transports, noisy cramped rooms, no overnight stay). We moved her to a different facility where the staff, therapy team, activities, private rooms and overall care were excellent. I would not recommend this place.

    Pricing

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management

    Healthcare staffing

    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    2.83 · 12 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      2.9
    • Staff

      3.0
    • Meals

      4.0
    • Amenities

      4.7
    • Value

      5.0

    Pros

    • Many caring, attentive nursing assistants and staff
    • Certified caregivers and medication techs with RN oversight
    • Weekly nurse practitioner (NP) visits
    • Access to psychiatric group and social worker support
    • Nutritious meals cooked in-house with dietician oversight
    • Three meals plus snacks provided daily
    • Option to dine in facility dining room or go out to a diner
    • Pleasant courtyard and outdoor walking paths
    • Outdoor activity spaces and garden areas with birds and fish tanks
    • Active activities program (bingo, karaoke, exercise, events)
    • Activities brought to bedbound residents and full schedule
    • Therapy services: strong physical therapy team and well-equipped gym
    • Wheelchair access and rehabilitation equipment available
    • Respiratory therapy, wound nurse, and infectious disease consultant access reported
    • Multiple RNs and long-tenured staff present some days
    • Private rooms and a home-like atmosphere reported by some
    • On-site amenities: beauty salon, chapel, visiting rooms
    • Good communication and coordination reported by some families
    • Pain management and mobility improvement reported in some cases
    • Perceived good value for Medicare by some reviewers

    Cons

    • Deplorable or inadequate facility management reported
    • Chronic understaffing and poor evening/night coverage
    • Call buttons unanswered or long response times
    • Ignored or delayed bathing and hygiene requests
    • Repeatedly cancelled physical therapy appointments
    • Instances of caregiver neglect (delayed bedpan use, removal of call button)
    • Transportation delays and missed medical appointments
    • Lack of empathy and delayed response to patient distress
    • Oxygen administration errors and rough/unsafe suctioning incidents
    • Medical neglect concerns: bed sores, pneumonia, missed doctor checkups
    • Reports of severe adverse outcomes including hospital transfer, ICU stay, and death
    • Allegations of complacency and incompetence among some staff
    • Safety concerns: not allowing family overnight stays and general safety lapses
    • Facilities issues: small, cramped rooms and noisy external traffic
    • Promised amenities (TVs per bed) not delivered
    • High cost of care relative to some reviewers' experiences
    • Inconsistent quality: some reviewers describe excellent care while others call it a nightmare
    • Online deficiency reports and public ratings disputed by some reviewers
    • Nursing staff turnover or variability leading to uneven care
    • Some families perceive the facility as money-driven

    Summary review

    Overall sentiment across the reviews is mixed and polarized: many reviewers praise individual caregivers, therapy teams, and the activities/dining environment, while others report serious lapses in clinical care, management, and safety. Positive comments frequently highlight compassionate CNAs and nurses, strong therapy services, a robust activity schedule, and pleasant communal and outdoor spaces. Negative comments focus on systemic issues such as inadequate staffing, poor management, delayed responses to call bells and distress, and several serious clinical incidents that led to hospital transfers or worse.

    Care quality and clinical oversight show a pattern of contrasts. Several reviewers note certified caregivers and medication technicians working under RN oversight, weekly NP visits, access to respiratory therapy, wound care nurses, and infectious disease consultants. Some families experienced clear improvements in pain management and mobility, praising the physical therapy team and well-equipped gym. However, other reviewers describe alarming episodes of medical neglect: missed doctor checkups, unattended hygiene needs, bed sores, pneumonia, and oxygen administration errors (including rough suctioning and dropped masks). There are multiple reports of cancelled therapy sessions and transportation delays that interfered with continuity of care. A minority of reviews report catastrophic outcomes (ICU stays and deaths) attributed by families to facility errors; these reports underscore concerns about inconsistency in clinical safety.

    Staffing and interpersonal care are similarly mixed. Many reviews emphasize hardworking, attentive, long-tenured staff who treat residents like family, bring activities to bedbound patients, and provide respectful, warm interactions. Conversely, there are repeated complaints about insufficient staffing—particularly evenings and nights—leading to long waits for assistance and safety concerns. Some reviewers praise individual CNAs for exceptional care while noting that other shifts or personnel were uncaring or inattentive. Transportation, scheduling, and responsiveness problems are recurring themes that erode confidence even among families who otherwise appreciate certain staff members.

    Facilities, amenities, and activities receive mostly positive remarks. The property is repeatedly described as pleasant, with a courtyard, gardens, birds and fish tanks, a chapel, beauty salon, and visiting rooms. The activities director and team run frequent programs (bingo, karaoke, exercises, and events) and are credited with keeping residents engaged. Dining is generally seen as a strength: meals are cooked in-house, overseen by a dietician, with three meals and snacks and occasional highlights (e.g., lemon bars) noted. Some limitations are mentioned, such as limited meal choices and crowded dining rooms. Physical accessibility and therapy facilities (gym and PT equipment) are praised when they function well.

    Management, governance, and safety oversight emerge as major concerns for a significant subset of reviewers. Several families describe management as deplorable or complacent, citing incidents where staff behavior or clinical mistakes were not adequately addressed. Reviewers also mention discrepancies between public deficiency reports or star ratings and their personal experiences, with some asserting that posted ratings do not reflect on-the-ground reality. Promised amenities (for example, TVs per bed) sometimes were not provided, and issues such as cramped rooms, noisy traffic, and policies about overnight stays contributed to dissatisfaction. Cost is another recurrent point: a number of reviewers perceive the facility as expensive relative to the quality and consistency of care they received.

    In summary, the facility appears to offer many desirable features—compassionate individual caregivers, strong therapy options, active programming, and a pleasant physical campus—but suffers from variability in management effectiveness and staffing that produces inconsistent care. Potential residents and families should weigh the positive reports about staff, therapy, and amenities alongside the documented risks: delayed responses, clinical safety incidents, and administrative shortcomings. If considering this facility, it would be prudent to ask specific questions about staffing levels by shift, incident reporting and resolution procedures, frequency and scope of physician and NP rounds, transportation reliability, and how the facility addresses and prevents the types of clinical lapses described by multiple reviewers.

    Location

    Map showing location of Plaza Healthcare

    About Plaza Healthcare

    Plaza Healthcare provides care for seniors in several Arizona communities, including Tempe, Chandler, Scottsdale, Anthem, Oro Valley, and Kingman, and they offer many living options like assisted living, independent living, memory care, skilled nursing, and continuing care retirement communities, so seniors with different needs can find a home that fits what they need now and later on. The community's got board and care homes for those needing daily help in a smaller, home-like setting, and there are also bigger facilities where residents live in suites, so people who want privacy can have their own bathroom and kitchenette, plus regular rooms come furnished, and everything's kept clean with housekeeping and laundry provided. Plaza offers daily care and 24-hour supervision, so help's always available for things like bathing, dressing, taking medicine, or moving around, and they do medication management and special diets, so people with diabetes or other dietary needs can stay healthy. They have skilled nursing services for anyone needing round-the-clock medical care, help with wound care, rehabilitation, or therapy-physical, occupational, and speech therapy are all provided by the in-house therapy team, and there are personalized treatment plans crafted by skilled therapists and physicians, plus regular family updates about residents' conditions to help families stay informed. Memory care is offered for seniors with dementia or Alzheimer's, with a secure setting, 24-hour support, and activities that help memory, while assisted living offers support with daily tasks, medication, and meals, and independent living lets more active seniors have a maintenance-free life with resort-style perks and social events. The facility fits up to 179 residents, and they focus on a holistic approach, addressing physical, emotional, and even spiritual needs, and for those needing only temporary help, Plaza also offers respite care and short-term rehabilitation services. Residents can use the beauty salon, fitness room, wellness center, computer center, gaming room, movie theater, small library, and outdoor spaces like gardens and courtyards, complete with trees, fountains, and walking paths, and there are regular scheduled activities, outings, and even community-sponsored or resident-run programs-people can join arts and music times, attend day trips, relax in the garden, or join group fitness. For meals, there's a chef and staff that prepare food with options for special dietary needs, served in a main dining room or restaurant-style, and transportation can be arranged or provided for errands and appointments, while there are also parking spots for those who need them. Safety features like 24-hour call systems and emergency alerts help everyone feel secure, and everything from cable TV to Wi-Fi and telephone is provided, so residents can stay connected. Plaza Healthcare has been recognized with a CMS Five-Star Quality Rating, the National Quality Award, and the Embracing Quality Award, showing their commitment to quality service, and they accept Medicare and Medicaid, which helps families manage costs.

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