Overall sentiment in the reviews for Doctor's Choice Assisted Living is strongly mixed but leans toward concern. Multiple reviewers praise the front-line caregivers—nurses and several staff members are described as caring, patient, and dedicated. Positive comments consistently note a warm environment, residents who appear happy, clean rooms with en-suite bathrooms, sparkling floors, and a pleasant lavender scent. A few reviews single out helpful individuals by name (for example, Sylvie), indicating there are staff members who make a meaningful positive difference for residents.
Despite those positives, the most frequent and emphatic theme across the reviews is dissatisfaction with dining and nutrition. Numerous reviewers describe the food as very poor quality, unhealthy, and inappropriate for an elderly population with dental issues, diabetes, or heart conditions. Specific complaints include repetitive, low-nutrient offerings such as hot dogs, macaroni and cheese, and chili, and multiple mentions that meals are not adjusted for diabetics or residents with special dietary needs. These consistent complaints suggest systemic issues with menu planning, nutrition oversight, and meal preparation.
Care quality and clinical oversight emerge as another major concern. Several reviews report medical neglect, including cancelled doctor visits, inappropriate handling of medications, and neglect leading to bed sores. There are also serious allegations of mistreatment and misconduct by staff—including reports of molestation—and accounts of residents being neglected to the point of hospitalization for dehydration or sustaining injuries (one reviewer reported a broken nose). These are high-severity concerns that indicate problems with supervision, training, and incident response. At the same time, other reviewers described “generic” or “fine” care and praised individual caregivers, which points to uneven quality rather than uniformly poor care.
Staffing and management issues appear frequently and tie into other problem areas. Reviewers report high staff turnover, poor communication (including unpleasant phone interactions and difficulty understanding staff), and micromanagement by new owners. Several accounts mention unethical billing practices and even discriminatory expulsion from the community, which raises red flags about administrative practices and resident rights. High turnover and management instability can contribute to inconsistent care, weak follow-through on nutritional or clinical plans, and lapses in supervision that could explain some of the more serious incidents reported.
Facility and quality-of-life observations are mixed. Positives include clean common areas and rooms, en-suite bathrooms, and a generally warm atmosphere for some residents. However, other reviewers report a dark, dreary feel in parts of the building, strong unpleasant odors (including feces smell), and times when no staff were present. Activity programming is another consistent gap: several reviewers note almost no activities offered, which affects resident engagement and wellbeing.
In sum, the reviews paint a picture of a community with caring individuals and some strong cleanliness and hospitality features but with systemic problems that materially affect resident wellbeing: poor and inappropriate meals, inconsistent clinical care and supervision with some severe alleged incidents, weak activity programming, communication shortfalls, and troubling managerial/administrative practices. The pattern is one of variability—some residents and families have positive experiences driven by particular staff members, while others report serious failures. Prospective residents and families should weigh the positive reports of compassionate staff and a clean environment against the repeated, serious concerns about nutrition, medical oversight, staffing stability, and administration. If considering this facility, ask specific, documentable questions about menu planning and diet accommodations, staffing ratios and turnover, incident reporting and investigation procedures, how complaints are handled, billing practices, and verify references from current families and vendors.
