Haven Health Phoenix

    4202 N 20th Ave, Mesa, AZ 85015
    • Assisted Living
    • Skilled Nursing

    Caring staff, clean facility, recommended

    I'm very grateful for the attentive, caring staff - nurses, CNAs, therapists, kitchen and activities teams - who helped my recovery and preserved my dignity; the facility is clean, well-kept, and the meals, therapy and engaging activities really made a difference. Transportation and maintenance were reliable, staff often went above and beyond, and I'm happy here and would recommend it to family and friends, with only minor quibbles.

    Current/former resident
    Jul 2026

    Schedule a Tour

    Date of Tour
    Time Window
    Tour Type

    You selected in-person tour on in the

    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management

    Healthcare staffing

    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    Reviews

    4.09·(116)

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      3.8
    • Staff

      4.2
    • Meals

      3.3
    • Amenities

      2.6
    • Value

      4.0

    Pros

    • Compassionate, attentive nursing staff
    • Skilled and helpful CNAs
    • Strong wound-care capability
    • Effective physical and occupational therapy programs
    • Engaging activities program (bingo, karaoke, card night)
    • Friendly and proactive activity staff
    • Supportive kitchen team
    • Home-style, varied meal options
    • Dietary-accommodation capability
    • Responsive maintenance and facilities staff
    • Supportive social services and discharge coordination
    • Reliable transportation service
    • On-site laundry with same-day option
    • Clean, well-maintained common areas
    • Outdoor courtyard and seating areas
    • Warm, family-like atmosphere
    • Respectful in-room bedside care
    • Welcoming front-desk and reception staff
    • Therapy-driven rehabilitation focus
    • Efficient discharge and planning when coordinated

    Cons

    • Inconsistent staffing levels
    • Variable nursing responsiveness and call-button delays
    • Medication-management gaps (delays, missed doses, supply issues)
    • Therapy frequency inconsistent with expectations
    • Sanitation and odor concerns in rooms and common areas
    • Incontinence-care delays and inconsistent toileting assistance
    • Maintenance and infrastructure deficits (aging building, delayed repairs)
    • Inconsistent dietary adherence and meal-quality variability
    • Weak administrative communication and responsiveness
    • Personal-property and laundry-management issues
    • Safety-practice gaps (room assignment, fall-risk management, exit-door control)
    • Variable staff competency and conduct, including perceived favoritism
    • Gaps in clinical incident response and family notification
    • Billing and discharge coordination inconsistencies
    • Uneven activity participation and engagement

    Summary of reviews

    The reviews for Haven Health Phoenix present a mixed but informative picture. Many families and patients praised the clinical and therapy teams, noting attentive nurses, skilled CNAs, and a robust rehabilitation focus that supported meaningful functional recoveries. The facility’s therapy staff, kitchen team, and several named caregiving employees drew repeated commendation for hands-on care, engaging bedside attention, and responsiveness during rehabilitation and discharge planning. Complementary services such as social work, transportation, on-site laundry, and outdoor common spaces were additional strengths cited by multiple reviewers.

    At the same time, a consistent pattern of operational weaknesses emerges. Staffing levels and shift-to-shift consistency were described as uneven, producing variable nursing responsiveness and delayed call-button responses. Several reviews described medication-administration problems including delays, missed doses, and supply issues; these point to broader medication-management gaps that prospective families should evaluate. Physical-therapy offerings were often praised for quality, yet the frequency of sessions sometimes did not meet expectations set at admission.

    Dining and activities elicit mixed feedback. Many reviewers appreciated home-style, tasty meals and an active calendar that includes bingo, karaoke, and social gatherings; activity staff were frequently characterized as friendly and motivating. However, other reviewers reported inconsistent meal quality, dietary accommodations not always being followed, and episodes of missed or delayed meal service. Activity participation also varied by unit and census, leaving some residents less engaged than others.

    Facility and maintenance observations are likewise split. Numerous comments highlight clean, well-kept common areas and a pleasant courtyard, while others describe an older building with deferred maintenance, delayed repairs to beds or equipment, and isolated structural problems. Sanitation and odor concerns in certain rooms and communal areas, along with inconsistent attention to incontinence care and timely linen changes, were raised as operational issues affecting resident comfort.

    Management and communication patterns are uneven. Several reviewers praised compassionate leadership and effective discharge coordination, particularly under newer ownership, while others identified poor administrative responsiveness, difficulty obtaining clear information, and perceived favoritism among staff. There are also statements indicating personal-property problems and at least one allegation of theft and mishandling of belongings. A small number of serious incidents referenced by families—including clinical escalations and concerns following a resident's death—underscore gaps in incident response and family notification processes that warrant careful inquiry.

    In summary, Haven Health Phoenix demonstrates clear strengths in therapy-driven rehabilitation, many dedicated clinical caregivers, and supportive ancillary services. These positives coexist with recurring operational challenges: inconsistent staffing and responsiveness, medication- and sanitation-related performance gaps, variable adherence to dietary and therapy schedules, and mixed administrative communication. Prospective residents and families should verify current staffing ratios, medication-safety protocols, sanitation and incontinence-care procedures, therapy schedules, and property-handling policies during a visit and ask how the facility has addressed the maintenance and communication issues cited by reviewers.

    Reviews written on Mirador

    We have no reviews to show about Haven Health Phoenix.

    Help other families by writing a review about your experience with this community.

    Location

    Map showing location of Haven Health Phoenix

    Haven Health Phoenix is located at 4202 N 20th Ave, Mesa, AZ, 85015.

    About Haven Health Phoenix

    Haven Health Phoenix sits at 4202 N 20th Ave in Mesa, AZ, right by the Veterans Administration Medical Center and Steele Indian School Park, and it's a healthcare campus that's been around since 2021, handling both short-term recovery and long-term care for many types of needs, and you'll see it has a home-like neighborhood setting with clean and well-kept grounds where families and staff pay attention to safety and comfort, while the facility itself holds up to 200 beds and is Medicare certified, with skilled nursing, assisted living, independent living, memory care, and a strong focus on supporting both the body and mind. There's the Camelback Post Acute Care & Rehab on the grounds for skilled nursing and rehabilitation, the Desert Haven Care Center for round-the-clock help when families face sudden or ongoing illness-mental or physical-and the Desert Terrace Nursing Center, which wants to be the skilled nursing choice in the local area, and everywhere you look here there are nurses and aides 24/7 for bathing, meals, therapies, wound care, medication, and daily needs, and the staff partners with residents' doctors to make sure healthcare needs are met, providing medical testing, follow-up scheduling, and even arranging rides for appointments, and you'll find both private and shared rooms, some with private bathrooms, and housekeeping, linen, kitchenettes, and Wi-Fi come standard.

    Haven Health Phoenix has their own memory care Pavilion and a dedicated memory care neighborhood, with staff experienced in dementia and Alzheimer's, and specialized programs for mental and behavioral care, along with pain management, physical therapy, occupational therapy, speech therapy, joint replacement care, ventilator care, pulmonary care, respiratory care, wound care, and even specialty infusions, so seniors dealing with severe impairments or recovery from things like strokes or aneurysms don't need to look far for the support they need, and aside from these medical services, there's a full range of social activities thanks to activities coordinators who keep everyone motivated and engaged, like billiards, games, a fitness room, garden, outside courtyard, beauty salon, computer center, dining rooms with both restaurant-style and bistro options, and well-designed common areas for visiting with friends or family.

    There's a strong sense of routine, with a 24-hour call system for emergencies and supervision for anyone who needs the highest level of nursing care, including at places like The Palazzo Skilled Nursing & Rehab, and the campus also handles behavioral therapy and provides a dedicated behavioral unit for those who need it, so whether someone needs short-term recovery, long-term care, respite for caregivers, or help dealing with dementia, infectious diseases, diabetes, or other complex health issues, the staff will do their best to provide compassionate service and expertise. The facility keeps up high standards for safety and cleanliness with deep cleaning and secure visitor rules, and there are always options for meals that fit special diets. Rooms come furnished, and the setting aims for a family-like, respectful community where dignity, trust, and holistic care matter. The organization behind Haven Health Phoenix operates several healthcare facilities and the Arizona State Veteran Home runs it, so you have both experience and a strong partnership with outside healthcare providers. There's no advertising or outside links with their information resources, so families can trust what they read and rely on unbiased details when reviewing photos, care services, or searching for specific options, and the whole goal is to cover every level of need, from independent living to complex medical care, with a variety of support and therapies available on the same campus.

    People often ask...

    Haven Health Phoenix offers assisted living and skilled nursing.

    There are 17 photos of Haven Health Phoenix on Mirador.

    The full address for this community is 4202 N 20th Ave, Mesa, AZ 85015.

    No, Haven Health Phoenix does not offer respite care. Respite care in assisted living communities provides temporary, short-term relief for primary caregivers by offering professional care for their loved ones. It allows individuals to stay in an assisted living community for a limited time, giving caregivers a break while ensuring residents receive necessary support and assistance with daily activities.

    Disclaimer

    Mirador Living is not affiliated with the owner or operator(s) of Haven Health Phoenix. The information above has not been verified or approved by the owner or operator. For exact information, please contact Haven Health Phoenix directly. There is no cost for this service. We are compensated by the community you select.

    Are you an owner or operator of this community?

    Claim this listing to receive messages from prospective customers and manage your community page.

    Nearby Communities

    Assisted Living in Nearby Cities

    1. 313 facilities$3,925/mo
    2. 311 facilities$4,008/mo
    3. 311 facilities$4,097/mo
    4. 335 facilities$4,043/mo
    5. 82 facilities$4,074/mo
    6. 19 facilities$3,811/mo
    7. 21 facilities$3,955/mo
    8. 178 facilities$4,139/mo
    9. 195 facilities$4,127/mo
    10. 321 facilities$4,095/mo
    11. 415 facilities$4,097/mo
    12. 6 facilities$3,857/mo
    © 2026 Mirador Living