Haven Health Phoenix

    4202 N 20th Ave, Mesa, AZ 85015
    • Assisted Living
    • Skilled Nursing

    Clean caring staff great therapy

    I'm very happy with my stay - the facility is clean and the staff genuinely caring and attentive (nurses, CNAs, therapists, kitchen and activities teams). Therapy helped my recovery and mobility, meals are tasty with a standout breakfast, activities keep residents engaged, and transport/maintenance are reliable; I felt safe, respected, and would recommend this place to family and friends.

    Current/former resident
    Sep 2026

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management

    Healthcare staffing

    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    Reviews

    3.99·(121)

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      3.7
    • Staff

      4.1
    • Meals

      3.3
    • Amenities

      2.3
    • Value

      4.0

    Pros

    • Compassionate, respectful nursing and aide care
    • Positive rehabilitation and recovery experiences
    • Supportive hospice and end-of-life care
    • Engaging activities and opportunities for social connection
    • Helpful transportation for appointments and dialysis
    • Responsive social services and discharge coordination
    • Well-liked meals and staff efforts to accommodate dietary preferences
    • Clean, well-kept spaces and a pleasant courtyard
    • Approachable staff and hands-on leadership
    • Personalized support from familiar staff members

    Cons

    • Inconsistent call-light response and staffing availability
    • Uneven therapy frequency and rehabilitation follow-through
    • Medication timing, availability, and administration-control gaps
    • Inconsistent coordination of complex clinical needs, including oxygen, dialysis, and wound care
    • Delays in daily-care and incontinence-care assistance
    • Gaps in transfer safety and fall-prevention practices
    • Inconsistent meal service and adherence to prescribed diets
    • Odor and sanitation-control concerns in resident areas
    • Facility upkeep and room-equipment reliability concerns, including pest-control issues
    • Limited privacy and shared bathroom access
    • Administrative communication, insurance verification, and complaint follow-through gaps

    Summary of reviews

    Experiences at Haven Health Phoenix vary considerably. Positive accounts describe attentive, kind staff who offer encouragement and personal support, with some residents and families praising nursing, aide, wound-care, and therapy teams. Several residents describe meaningful progress in rehabilitation, while others report that therapy was less frequent than expected or did not support their recovery goals. Accounts also differ on responsiveness: some describe prompt, dependable assistance, while others report long waits or unanswered call lights and difficulty obtaining help with routine care.

    Medication and clinical coordination are significant areas of concern in critical accounts. Families describe delayed or unavailable medications, inconsistent administration, and difficulty coordinating specialized needs such as oxygen, dialysis, and wound care. Reviewers also raise concerns about daily-care assistance, transfer safety, and fall prevention. One individual account described a serious medication-identification and emergency-escalation concern. These accounts contrast with residents who say staff were attentive and their care needs were met.

    Dining feedback is mixed. Some residents praise the food, describe it as home-style, and appreciate staff efforts to accommodate preferences. Others report limited variety, missed meal service, or difficulty receiving meals consistent with prescribed dietary needs. Activities are a consistent strength in positive accounts, which mention bingo, games, social events, and helpful activity staff. Other families say residents were not regularly assisted to attend activities or receive the socialization they expected. Transportation receives favorable comments, including support for medical appointments and dialysis.

    Facility descriptions also vary. Some residents and visitors characterize the building as clean, pleasant, and well maintained; others cite odor and sanitation concerns, pest-control issues, aging or damaged areas, small shared rooms, and unreliable room equipment. Shared bathrooms and limited privacy were also drawbacks for some residents. Administrative feedback ranges from praise for helpful leaders and social-services staff to concerns about unanswered inquiries, insurance verification, and complaint follow-through. The reviews refer to both Grace Healthcare and Haven Health Phoenix; one reviewer specifically described improvement following ownership and leadership changes, so accounts may reflect different periods. A separate family raised billing and communication concerns following a resident's transfer to the hospital and subsequent death; the review does not establish a connection between the facility's actions and that outcome.

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    Location

    Map showing location of Haven Health Phoenix

    Haven Health Phoenix is located at 4202 N 20th Ave, Mesa, AZ, 85015.

    About Haven Health Phoenix

    Haven Health Phoenix sits at 4202 N 20th Ave in Mesa, AZ, right by the Veterans Administration Medical Center and Steele Indian School Park, and it's a healthcare campus that's been around since 2021, handling both short-term recovery and long-term care for many types of needs, and you'll see it has a home-like neighborhood setting with clean and well-kept grounds where families and staff pay attention to safety and comfort, while the facility itself holds up to 200 beds and is Medicare certified, with skilled nursing, assisted living, independent living, memory care, and a strong focus on supporting both the body and mind. There's the Camelback Post Acute Care & Rehab on the grounds for skilled nursing and rehabilitation, the Desert Haven Care Center for round-the-clock help when families face sudden or ongoing illness-mental or physical-and the Desert Terrace Nursing Center, which wants to be the skilled nursing choice in the local area, and everywhere you look here there are nurses and aides 24/7 for bathing, meals, therapies, wound care, medication, and daily needs, and the staff partners with residents' doctors to make sure healthcare needs are met, providing medical testing, follow-up scheduling, and even arranging rides for appointments, and you'll find both private and shared rooms, some with private bathrooms, and housekeeping, linen, kitchenettes, and Wi-Fi come standard.

    Haven Health Phoenix has their own memory care Pavilion and a dedicated memory care neighborhood, with staff experienced in dementia and Alzheimer's, and specialized programs for mental and behavioral care, along with pain management, physical therapy, occupational therapy, speech therapy, joint replacement care, ventilator care, pulmonary care, respiratory care, wound care, and even specialty infusions, so seniors dealing with severe impairments or recovery from things like strokes or aneurysms don't need to look far for the support they need, and aside from these medical services, there's a full range of social activities thanks to activities coordinators who keep everyone motivated and engaged, like billiards, games, a fitness room, garden, outside courtyard, beauty salon, computer center, dining rooms with both restaurant-style and bistro options, and well-designed common areas for visiting with friends or family.

    There's a strong sense of routine, with a 24-hour call system for emergencies and supervision for anyone who needs the highest level of nursing care, including at places like The Palazzo Skilled Nursing & Rehab, and the campus also handles behavioral therapy and provides a dedicated behavioral unit for those who need it, so whether someone needs short-term recovery, long-term care, respite for caregivers, or help dealing with dementia, infectious diseases, diabetes, or other complex health issues, the staff will do their best to provide compassionate service and expertise. The facility keeps up high standards for safety and cleanliness with deep cleaning and secure visitor rules, and there are always options for meals that fit special diets. Rooms come furnished, and the setting aims for a family-like, respectful community where dignity, trust, and holistic care matter. The organization behind Haven Health Phoenix operates several healthcare facilities and the Arizona State Veteran Home runs it, so you have both experience and a strong partnership with outside healthcare providers. There's no advertising or outside links with their information resources, so families can trust what they read and rely on unbiased details when reviewing photos, care services, or searching for specific options, and the whole goal is to cover every level of need, from independent living to complex medical care, with a variety of support and therapies available on the same campus.

    People often ask...

    Haven Health Phoenix offers assisted living and skilled nursing.

    There are 21 photos of Haven Health Phoenix on Mirador.

    The full address for this community is 4202 N 20th Ave, Mesa, AZ 85015.

    No, Haven Health Phoenix does not offer respite care. Respite care in assisted living communities provides temporary, short-term relief for primary caregivers by offering professional care for their loved ones. It allows individuals to stay in an assisted living community for a limited time, giving caregivers a break while ensuring residents receive necessary support and assistance with daily activities.

    Disclaimer

    Mirador Living is not affiliated with the owner or operator(s) of Haven Health Phoenix. The information above has not been verified or approved by the owner or operator. For exact information, please contact Haven Health Phoenix directly. There is no cost for this service. We are compensated by the community you select.

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