Overall sentiment across the reviews for Medina House Assisted Living Home is mixed but leans toward positive experiences with staff alongside notable operational and care-quality concerns. Multiple reviewers emphasize the friendliness, kindness, and consistency of caregivers, with several saying the caregivers know residents personally and behave patiently. A number of family members described an improved experience compared with previous placements, with at least one calling it the best home their relative has been in and another describing a wonderful family experience. The facility is repeatedly described as clean and handicap-accessible, and meals are prepared on-site, which some residents appreciate.
However, these positive impressions coexist with several specific and recurring concerns. Hygiene and personal care issues appear in multiple summaries: one review mentions a strong urine smell in a room, and another reports a serious incident where a resident (Len) was soaked up to his chest in his room. There is also mention that diaper-changing routines are unclear or poorly communicated. These incidents, together with comments that care could be more proactive, suggest occasional lapses in personal care and monitoring that worry family members.
Food and dining receive mixed feedback. Some reviewers note that meals are cooked on-site and acceptable, while others are not impressed with the menu or quality. One reviewer noted that the regular cook was on vacation, implying variability in meal quality or staffing. Activities and therapeutic programming are a clear area of dissatisfaction: several summaries explicitly state there are no activities, no music, and a lack of therapies, and at least one reviewer reported that promised services were not delivered. The absence of meaningful engagement for residents is one of the more consistent negative themes.
Facility maintenance and environment show both positives and negatives. While the home is described as clean and odor-free by some, other comments point to a urine odor in a room and a back patio cluttered with junk that could use improvement. Operational or policy concerns also appear: one summary mentioned visitors were not allowed, which generated dissatisfaction, and the all-male resident population was noted (this may be a neutral descriptor for some but a concern or preference issue for others).
In terms of management and consistency, there are mixed signals. Caregivers are repeatedly praised for being consistent and knowing residents, which indicates stable staffing in direct care roles. Yet instances of unfulfilled promised services, variability in meal staffing, and the reported hygiene incidents point to gaps in oversight, communication, or training. Several reviewers explicitly expressed hope for improvement, underscoring that while many aspects are working well, management-level attention is needed to address the lapses.
Bottom line: Medina House appears to deliver genuinely compassionate, familiar, and often consistent direct caregiving in a clean, accessible setting, and multiple families feel their loved ones are better off there than in previous placements. At the same time, serious concerns around personal hygiene incidents, inconsistent meal quality, lack of activities/therapies, maintenance of outdoor spaces, and occasional failures to meet promised services are repeated enough to warrant attention. Prospective families should weigh the strong, resident-focused caregiving and cleanliness against the reported gaps in proactive care, engagement programming, and certain operational practices. If considering this home, ask management specific questions about daily toileting and bathing protocols, staff training and supervision, activity schedules, meal staffing contingencies, visitor policies, and plans to address the outdoor area and any odor/cleanliness complaints.
