Overall sentiment across the reviews is deeply mixed, with clear, repeated praise for specific staff members, therapy services, and an active activities department, set against repeated and serious concerns about inconsistent care, safety, cleanliness, and management. Many reviewers describe excellent, compassionate caregivers and successful short-term rehabilitation experiences; at the same time a substantial number of reviews recount neglectful episodes, safety incidents, and poor administrative responses. The pattern is one of substantial variability: some residents and families had positive, even exceptional experiences, while others strongly advise avoiding the facility.
Care quality and clinical services emerge as bifurcated themes. Numerous reports praise skilled therapy (PT/OT/ST) and post-acute rehabilitation outcomes, and several reviewers single out wound care nurse Mackenzie and other therapists as excellent, communicative, and reassuring. Several families reported good short-term skilled nursing stays where clinical staff were professional and the resident improved. Conversely, many reviews document medication errors or delays, diabetic diet noncompliance, untreated skin tears or wounds, bedsores, and at least one severe safety incident involving a Hoyer lift that allegedly caused a hip fracture. Repeated mentions of empty oxygen tanks, wrong medication administration, and residents left in soiled bedding or rooms overnight amplify concerns about clinical oversight. The net impression is that clinical competence can be very good on some shifts/with some personnel, but inconsistent and at times dangerously poor on others.
Staffing, staffing culture, and supervision are frequent fault lines. A large number of reviews cite staffing shortages—most acutely on nights and weekends—poor training, CNAs fighting over assignments, and long waits for response to call lights. Many reviewers contrasted compassionate, attentive daytime staff with inattentive or poorly trained night/weekend staff. There are multiple reports of rude or unprofessional behavior (yelling at patients, staff arguing, harassment allegations naming individuals), as well as claims of retaliation against staff who raised concerns. Some families and reviewers praised specific employees by name (Debbie, Mackenzie, Melissa Clark, Erin, Scotty, Hannah, and several CNAs), indicating strong individual performers, but overall culture and supervision appear uneven with management turnover and, in some complaints, an unhelpful or defensive administrative response.
Facility condition and cleanliness come up repeatedly with very divergent accounts. Numerous reviews report persistent urine and cigarette smoke odors, filthy bathrooms, dried blood on floors, stained clothing, open windows, and a generally dilapidated or depressing layout. Several reviewers said rooms were cold and poorly maintained (e.g., crooked TVs, shared bathrooms, uncomfortable temperatures). At the same time, a significant number of other reviewers describe the facility as very clean, tidy, and well-organized with private rooms and adequate laundry service. This split suggests that cleanliness and environmental upkeep may vary significantly by unit, shift, or time, and that some parts or stays are well-maintained while others are not.
Dining and nutrition are another mixed area. Multiple complaints detail poor food quality—underseasoned meals, undercooked fries, hard breakfast sausage, and use of sugary drinks instead of juices—and report that dietary restrictions (notably diabetic diets) were not always respected, sometimes leading to blood sugar spikes. Conversely, other reviewers said meals were acceptable, dietary needs were accommodated, and their loved ones enjoyed the food. These opposing views again point to inconsistency in meal quality and adherence to dietary plans.
Activities, social engagement, and amenities are among the facility’s strongest and most consistently praised aspects. Many reviewers emphasize a robust activities department offering arts & crafts, music therapy, fitness sessions, bingo, church services (though some wanted more frequent services), holiday events, and outings to places like Walmart. Volunteers and therapy animals (Cooper) were mentioned positively. For many residents, activities staff are central to quality of life and are credited with making residents feel special, involved, and at home.
Communication, administration, and safety oversight draw repeated criticism. Families reported poor communication about changes in condition, surprise discharges, difficulty reaching staff by phone, and missing/sign-in or documentation problems. Several reviewers alleged administrative negligence or indifference when raising concerns—including claims of HIPAA violations, licensing/violation worries, and corporate inaction. There are also reports of payroll/scheduling problems and shift cancellations that have operational impacts. A number of reviewers issued very strong warnings against the facility citing safety and neglect, while others explicitly recommended the center and credited leadership and staff for good care experiences.
In summary, the reviews portray a facility with distinct strengths—compassionate and devoted individuals, effective therapy and wound care in some cases, and an outstanding activities program—and equally distinct and serious weaknesses: inconsistent staffing and training, occasional dangerous safety lapses, cleanliness and maintenance problems in some areas, food and dietary lapses, and variable responsiveness from administration. Prospective residents and families should weigh these polarized experiences carefully. For those seeking short-term, therapy-focused post-acute care and who can confirm the availability of the praised clinical staff and therapists, the facility may provide good outcomes. For long-term placements or for residents with high-dependency care needs, the recurring reports of neglect, medication/safety incidents, and administrative failures warrant caution. If considering this facility, visit multiple shifts (including nights/weekends), ask for current staffing ratios, inquire about wound care and medication protocols, request incident and inspection records, identify specific trusted staff members, and establish clear communication and escalation plans with management.
