The reviews for Shiv Adult Care Home are highly polarized, with a clear split between multiple positive personal experiences and numerous serious negative allegations. On the positive side, reviewers frequently praise direct-care staff as friendly, attentive, and caring. Several families report that residents are well dressed, groomed, and proud in appearance; that there is a warm, home-like atmosphere; and that the facility holds events and small gestures such as birthday parties and gifts. Some reviews explicitly note good meals, an ultra-clean facility, absence of bed sores, a pleasant neighborhood, and long-term stability without relocations. Positive comments also single out an RN or director who is professional and on-site, helpful benefits assistance, and acceptance of private-pay residents.
Contrasting sharply with those accounts are multiple serious complaints about management, safety, hygiene, and billing. Several reviewers allege uncaring or rude management, poor communication, and a profit-driven focus. Safety and neglect concerns recur: reports include failure to notify families of incidents, misrepresentation about falls, inconsistent medication administration, staff not knowing patients or lacking patient identification, and instances of residents being left in diapers or in corners. There are specific, alarming allegations of severe health consequences — unresolved infections such as UTIs, rapid decline, hospice involvement, and at least one assertion of a resident's death following a stay. These kinds of allegations raise red flags about oversight, clinical protocols, and incident reporting.
Hygiene and basic care are a common point of contention. Some reviewers praise cleanliness and good grooming, while others report poor hygiene practices: clothes not being changed, nails not cut, urine odors, dirty bathrooms, forced or unnecessary diapering, and lost personal items such as dentures. This split suggests inconsistent standards or variable staff performance across shifts or residents. Inadequate staffing and poor food quality are mentioned in negative reviews, contrasting with positive reports of good meals and attentive care. The inconsistency in these core daily-care elements is an important pattern: families may experience very different levels of care depending on timing, staff on duty, or specific caregivers assigned.
Billing, administration, and placement communications are another recurrent theme. Several reviewers report overcharging for short stays, double charges, delayed refunds, and harassment about payments or diaper costs. One reviewer described a negative experience related to an external placement service (A Place for Mom). Additionally, there is confusion around VA benefits acceptance and denials tied to income, which compounds families' financial frustration. These administrative issues, combined with poor communication about clinical incidents, contribute heavily to distrust among some reviewers.
Overall sentiment is mixed but leans toward significant concern because many negative reviews allege safety, medical, and neglect issues rather than only minor dissatisfaction. The repeated patterns — safety incidents, inconsistent medication and hygiene care, billing disputes, and unprofessional management behavior — are serious and should be investigated further by prospective families. At the same time, the positive testimonies indicate that some residents receive very good, even excellent, care from compassionate staff and that the facility can provide a comfortable, home-like environment.
For anyone considering Shiv Adult Care Home, the reviews suggest a need for careful, targeted vetting: visit multiple times (including evenings/weekends), ask for staffing ratios and medication administration records, request documentation of incident reports and infection control policies, review contract and billing terms in detail, and speak directly with current residents’ families if possible. The polarized feedback indicates variability in resident experience; therefore, monitor communications, clarify notification protocols for incidents, and confirm how the facility manages clinical changes, transfers to hospice, and personal belongings. These steps can help determine whether the level of care and management approach at any given time will match an individual resident’s needs and expectations.
