Overall sentiment across the review summaries is highly polarized: a substantial portion of reviewers praise the facility’s rehabilitation staff, activities program, and certain supportive employees, while an equally significant set of reviews raises serious clinical, safety, cleanliness, and management concerns. Positive comments consistently highlight strong occupational and physical therapy, an engaged activities director with a variety of social events (donut socials, bingo, popcorn & movies, ice-cream social), some pleasant communal experiences (free nails, first haircut), helpful daytime staff, and in a number of cases effective rehabilitation that led to recovery and discharge. Several families explicitly recommended the facility on the basis of the therapy and particular staff members who were attentive and professional. A minority of reviewers also noted clean rooms, pleasant smells, convenient location, and tasty, varied meals.
Care quality and clinical safety are the most recurring negative themes. Multiple reviews report missed medications, medication errors, and delayed or withheld pain medication; there are also accounts of delayed or mismanaged IV antibiotics. These failures are tied to distressing patient outcomes in some reports, including readmission to hospital after discharge, weight loss (15 pounds cited), unmanaged diabetic diets, and at least one mention of a patient dying after 11 days. Multiple reviews describe residents left in soiled diapers for extended periods, inadequate toileting assistance, and lack of fall-prevention measures — with several fall incidents described and at least one patient left on a mattress on the floor. Reviewers reported incidents that were not properly documented or charted, and worried about unsafe discharges and the facility’s ability to manage medically fragile patients.
Staffing, communication, and management problems are also frequent and consistent. Reviewers describe chronic understaffing, heavy reliance on contract nurses, and high turnover. Night-shift staff are repeatedly singled out for poor behavior (yelling, screaming, belittling patients), while daytime staff are sometimes characterized as acceptable or caring. Call buttons frequently go unanswered or experience very long delays (some reports of 2–5 hour waits), and families report poor internal communication about meals, therapy schedules, and clinical changes. Several reviewers describe unresponsiveness from administrators and refusal or failure to provide medical records or patient information needed for outside doctor appointments. There are also reports of staff arguing with patients about treatment and refusing to follow care plans, which raises concerns about clinical governance and oversight.
Facility, cleanliness, and infection-control problems appear in multiple reviews. Many reviewers reported bugs and cockroaches on walls and floors, crumbs, grimy conditions, filthy bathrooms, and broken toilets that obstructed normal use. Some reviews reported old, worn furniture and cramped living spaces (small two-person rooms, beds positioned against walls, and lack of seating for visitors). There are also claims that residents must buy their own food or that the facility lacks storage or warming capabilities for food brought by families. Several reviews mention a dark hallway and unclear emergency exit routes, contributing to perceptions of poor safety infrastructure. A few reports even allege illicit activity on premises, which — if true — would be an additional safety and regulatory concern.
Dining and activities are another area of mixed feedback. While many reviewers praise a wide diet variety, tasty meals, and regular social events (bingo, donut social, ice-cream socials, movie nights), others report unappetizing food (specific complaints like grape Kool-Aid), cold food, meals delivered without announcement, and poor diabetic meal options. This split suggests variability in kitchen performance or inconsistent service. The activities program receives consistently positive mentions from families who appreciated the social opportunities and engagement provided, often contrasting with negative reports about basic nursing care.
Patterns and takeaways: reviewers show a clear split between strong therapy/activities experiences and worrying nursing, safety, and cleanliness shortcomings. Positive experiences appear tied to particular therapists, CNAs, or activities staff, while negative experiences are often systemic — linked to understaffing, shift-to-shift inconsistency (notably troubling night shifts), and management breakdowns. Families reporting the most serious problems describe medication lapses, delayed clinical care, lack of documentation, and events that required rehospitalization.
For families evaluating this facility, the reviews suggest exercising caution and doing targeted due diligence: verify staffing levels (particularly for night shifts), ask about medication administration protocols and error rates, inspect patient rooms and bathrooms for cleanliness and pest control, confirm the exact therapy schedule and minutes, and request policies on incident documentation and release of medical records. If potential residents are medically complex or at high fall risk, the reported patterns of missed medications, delayed responses to call lights, and inadequate toileting assistance are significant red flags. Conversely, for short-term rehabilitation patients primarily focused on PT/OT and who can benefit from an active activities program, some reviewers had good outcomes — but the variability in care quality means positive results may depend heavily on staffing at the time of admission.
In summary, the facility receives both strong commendations for rehabilitation and activities and repeated, serious complaints about nursing care, safety, cleanliness, and management responsiveness. The most common and consequential issues reported are medication errors or omissions, delayed responses to call lights, understaffing (and problematic night shifts), pest and sanitation problems, failure to document or communicate clinically important information, and instances of unsafe patient handling leading to falls or rehospitalizations. These patterns warrant careful scrutiny by prospective residents and families and, if corroborated, should be of concern to regulators and payers.
