Overall sentiment is mixed but leans positive regarding staff compassion, community, and the living environment while showing serious concerns in areas of maintenance, safety, affordability, and inconsistent management. A substantial portion of reviewers praise the people who work at the Ridges at Peoria — from front desk personnel to long‑tenured caregiving staff and executive leadership. Common positive themes are kindness, respect, and a family-like atmosphere: reviewers describe the environment as warm and welcoming, with many residents feeling at home. Numerous comments highlight compassionate care, familiar faces, and a team that is both mission-driven and resident-focused. Leadership visibility and responsiveness are also repeatedly named as strengths, with several reviewers noting reachable and engaged executives and a values-oriented culture.
Facility and amenities receive frequent praise. Multiple reviewers describe the buildings and grounds as attractive and well-maintained, with lovely, large apartments, comfortable common areas, and good views. Dining is noted as an important social hub — residents often enjoy the dining room for socializing, and there are regular meetings with chefs that involve residents. Reviewers report active programming, many activities, and opportunities to make friends, with spiritual life and Bible-centered services mentioned as meaningful for some residents. Practical services such as transportation to medical appointments and shopping, helpful concierge-like support, and regular communication add to the positive residential experience for many.
However, significant negative patterns emerge that must be taken seriously. Maintenance and safety issues are a recurrent concern: reviewers report slow or inadequate maintenance, delays in repairs due to unavailable parts, unsafe door locks, and at least one instance where a tenant had to fix their own sliding door. Some reviewers specifically call out safety hazards stemming from these maintenance lapses. There are also alarming reports of cleanliness problems and infestations (bugs/roaches) as well as at least one mention of a moldy smell. A few reviewers allege neglectful staff behavior — including claims of staff sleeping on duty — and suggest these problems place residents at risk.
Financial and administrative complaints create another cluster of concerns. Several reviewers say rent increases have made living there unaffordable for some, with a fear of eviction stated explicitly and reports that tenants have been evicted for various reasons. Additional fees are cited (for example, a $35 well-check fee), and some reviewers point out that the community is private-pay only and may not be suitable for those on limited incomes. These financial stressors contrast with other reports that call pricing very affordable and recommend the community, which underscores variability in individual experience or changing policies over time.
Staffing and care quality are described inconsistently across reviews. Many accounts praise an incredible, compassionate, knowledgeable team that provides exceptional and dignified care; others raise concerns about insufficient nursing staff and isolated incidents of neglect. This split suggests variability by unit, shift, or timeframe — some residents consistently encounter attentive, responsive teams, while others experience lapses. Communication is reported as seamless and effective by many reviewers, who say changes are implemented quickly; yet some reviews describe unfriendly staff or limited social interaction for certain residents.
In summary, the Ridges at Peoria Senior Living appears to offer a warm, community-oriented living option with strong aspects of hospitality, resident engagement, attractive facilities, and personalized services for many residents. At the same time, there are repeated, serious concerns around maintenance responsiveness, physical safety (locks and repairs), cleanliness/infestation, staffing consistency, and financial transparency or affordability. Prospective residents and families should weigh the many positive reports about staff, atmosphere, and programming against the documented operational and safety complaints; it would be prudent to ask targeted questions during tours about maintenance response times, recent pest-control measures, staffing levels (especially nursing), fee structures (including well-checks and policies on rent increases/evictions), and to request recent incident logs or references from current residents to get a clearer, up-to-date picture before deciding.
