Overall sentiment: The review corpus for Countryside Living - Assisted Living & Memory Care is strongly positive, with the large majority of summaries praising the staff, the quality of care, the facility aesthetics, and the activities program. Many families describe an atmosphere that feels like family — residents are treated with dignity and warmth, nurses and caregivers are repeatedly described as compassionate and attentive, and leadership and specific staff members receive frequent name-level praise. The facility is repeatedly characterized as clean, new or recently updated, and nicely decorated with seasonal decor and memorial tributes that contribute to a homelike environment.
Care quality and staff: A dominant theme is the high regard for the caregiving team and nursing staff. Reviewers consistently highlight responsiveness to medical needs, effective care coordination, and rapid follow-up when a resident's condition changes. Several reviewers specifically singled out staff members (Rose, Mina, Gail, Kirsten, Christy Neal and others) for coordinating care, communicating updates, and making both residents and families feel supported — including during end-of-life situations. Hospice coordination and compassionate EOL care are noted strengths. While most reports emphasize stable, kind, and consistent staffing, a minority allege high turnover and contend that quality slipped as a result; these claims are serious but less frequent than the positive accounts.
Facilities and amenities: The property and interiors receive frequent praise: well-maintained grounds, a pleasant country/farm setting, immaculate lobby and dining areas, and finishes that feel modern and home-like. Recurrent mentions of horses and sheep on the property — plus structured equine therapy — are distinctive features that many families value for engagement and quality of life. Amenities such as an on-site salon, laundries, courtyard/patio spaces, and a comfortable dining room are commonly referenced as positives. Apartment sizing is a mixed point: several reviews note private apartments and a spacious, home-like feel, while others describe rooms as small or adequate rather than generous. Price is called “a little expensive” by some families.
Activities and social life: Activity programming is broadly praised for variety, creativity and frequency. Examples cited include bingo nights, piano concerts, puppy visits, crafts, themed parties, ferrying residents on weekly outings, and equine/hands-on animal interactions. Multiple reviewers call the activity directors “amazing” and say residents are never bored and make friends easily. That said, a few reviewers expressed disappointment with activities or felt the activities leave something to be desired; and there are specific mentions of limited bus outings or fewer off-site entertainment options. One procedural issue noted by multiple reviews is the dining seating policy: assigned seats and four-top tables that prevent residents from freely choosing dinner companions, which some families found restrictive.
Dining and daily living: Food is generally described as tasty, varied and satisfying, with healthy snack options and regular meal rotation. Housekeeping and cleanliness are frequent praises. Administrative conveniences such as electronic billing, timely family updates, and effective communication channels are also appreciated by families.
Management, incidents and transparency concerns: While overwhelmingly positive commentary focuses on caregiving, cleanliness and programming, there are important negative reports that warrant attention. Some reviewers allege poor incident documentation (missing records for patient injuries), missing or stolen rented hospital equipment, and an environment in which complaints are not tolerated — including claims that residents or families who complain may be pressured to leave. One reviewer used very strong language describing a sharp decline in quality. These concerns are serious, even if they are minority reports among otherwise positive feedback. Another complaint centered on a “rough” entry into the Memory Care unit for at least one family. Because these issues touch on resident safety, legal/administrative practices, and staff retention, prospective residents and their families should address them directly when touring.
Patterns and recommendations for prospective families: The dominant pattern is a community that provides warm, attentive care in a clean, well-appointed, farm-style environment with a strong and creative activities program and good communication with families. Many reviewers explicitly recommend Countryside Living and strongly endorse touring the property. At the same time, the recurring but less common negative themes (incident documentation, missing equipment, complaint handling, and occasional turnover) are material and actionable items to verify in person. Prospective families should: (1) schedule a tour during activity times to observe resident engagement; (2) ask about staff turnover rates and staffing continuity in both Assisted Living and Memory Care; (3) request the facility’s incident reporting and equipment inventory procedures; (4) clarify dining seating policies and whether residents can choose meal companions; (5) review apartment floor plans and visit sample units to judge room size; and (6) ask for references from current families, particularly those with experience in Memory Care and hospice coordination.
Bottom line: The reviews paint Countryside Living as a highly regarded assisted living and memory care community with notable strengths in staff compassion, facility upkeep, animal and farm-based programming, and activity variety. The consistent praise for nursing care, hospice coordination, and family communication makes it an attractive option. However, the presence of several serious allegations about documentation, equipment handling, complaint resolution, and turnover means families should perform targeted due diligence during a visit to ensure these issues have been addressed or are situational rather than systemic.
