Legato Living At Old Town

    8701 E Cheery Lynn Rd, Scottsdale, AZ, 85251
    4.0 · 4 reviews
    • Assisted living
    • Memory care
    AnonymousLoved one of resident
    4.0

    Caring staff, comfortable home, caveats

    I moved my mom into this beautiful Scottsdale home and the move-in was smooth - the staff are kind, caring, hardworking and supportive (even during a loss), the private room, outdoor patio, Christmas decor and dog visits have made her happy, and pricing felt fair. The place is tidy and I generally trust the care, but we've experienced an occasionally disengaged caregiver and limited client interaction. Note the ongoing kitchen renovation has caused dust issues and meals have been served in rooms during construction; otherwise I'd recommend it.

    Pricing

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    Amenities

    4.00 · 4 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      4.0
    • Staff

      4.0
    • Meals

      1.0
    • Amenities

      5.0
    • Value

      5.0

    Pros

    • Spotless house (claimed)
    • Beautiful home and attractive decor
    • Private rooms available
    • Outdoor patio
    • Seasonal/holiday decorations (Christmas decor)
    • Caring, hands-on staff
    • Kind and trusted caregivers
    • Dog visits allowed / pet-friendly
    • Supportive during bereavement/loss
    • Fair pricing
    • Positive move-in experience
    • Residents/family recommend and are happy (e.g., 'mom is happy')

    Cons

    • Disengaged caregiver reported
    • Lack of client interaction / limited socialization
    • Meals served in rooms rather than communal dining
    • Dust found in food
    • Kitchen renovation creating dust
    • Construction disruption impacting residents

    Summary review

    Overall sentiment across these reviews is predominantly positive about the environment, staffing, and individualized accommodations, but there are clear and recurring operational concerns related to cleanliness, dining experience, and construction disruption that warrant attention.

    Care quality and staff: The strongest and most consistent theme is praise for the staff. Multiple summaries describe caregivers as caring, hands-on, kind, trusted, hardworking, and supportive — including support during a family loss and a positive move-in experience. Several reviewers explicitly recommend the staff and say residents are happy (for example, "mom is happy"), indicating good day-to-day personal care and family-facing communication in many cases. That said, at least one review mentions a disengaged caregiver, which suggests some variability in staff engagement and points to an isolated but important quality-control issue.

    Facilities and accommodations: Reviewers consistently describe the physical space positively: a beautiful home in Scottsdale, perfect private rooms, an outdoor patio, and tasteful seasonal decorations such as Christmas decor. The facility is noted as pet-friendly with dog visits allowed, which is an attractive feature for many families. Pricing is described as fair, and the move-in process is reported as positive, both of which support the impression that the facility is well-managed when it comes to admissions and resident comfort.

    Dining and cleanliness concerns: Despite a claim of a "spotless house," there are specific and troubling reports of dust in food and that meals are served in residents' rooms rather than in a communal dining area. Multiple summaries link the dust problem to a kitchen renovation, and reviewers describe construction-related dust and disruption. These accounts create a clear pattern: renovation activity appears to be affecting food cleanliness and possibly resident comfort. The presence of dust in food is a serious operational and health concern and contradicts the "spotless" claim, indicating inconsistent execution of cleanliness protocols or inadequate containment during construction.

    Activities and socialization: A notable negative theme is limited client interaction. The practice of serving meals in rooms (mentioned in several summaries) may reduce opportunities for communal dining and social engagement, and one review explicitly calls out a lack of client interaction. Combined with construction disruption, these factors could noticeably reduce residents' social activity and quality of life during the renovation period.

    Management and patterns to address: The reviews suggest strong interpersonal care from many staff members but reveal operational shortcomings that management should prioritize. Key areas for improvement are controlling construction-related dust (especially in the kitchen and dining areas), restoring or enabling communal dining and social activities where appropriate, and addressing staff engagement inconsistencies. If dust and meal-delivery practices are temporary due to renovation, clearer communication to families and visible mitigation steps (air containment, HEPA filtration, alternate dining arrangements) would help reconcile the positive impressions of staff and facility with the serious cleanliness complaints.

    Conclusion: In sum, Legato Living At Old Town receives repeated praise for its caring staff, attractive home-like environment, private rooms, pet-friendly policies, and generally positive move-in and bereavement support experiences. However, there are significant and specific concerns about dust contamination of food, construction disruption from a kitchen renovation, meals being served in rooms reducing socialization, and at least one report of a disengaged caregiver. Families considering this community should weigh the strong person-centered care and environment against current operational issues tied to renovation and dining; prospective residents should ask management for current status on the kitchen work, dust-control measures, and how communal activities and staff engagement are being maintained or restored.

    Location

    Map showing location of Legato Living At Old Town

    About Legato Living At Old Town

    Legato Living At Old Town sits in a ranch-style home right in the historic Old Town Scottsdale area, nestled in a calm neighborhood close to hospitals and the 101 freeway, with an easy drive for visiting family members who want to stop by or take part in activities. There's room for up to ten people here, both men and women, so residents get plenty of one-on-one care and attention in a homelike setting that's bright, open, and newly remodeled, with cozy furniture, holiday decorations, and a big backyard patio where folks can practice tai chi or just relax for a bit. This is a family-owned memory care group home, managed by Ryan and Katie Heimbach, with a team of caregivers and a dedicated manager working around the clock, always awake and alert, who help with memory care, Alzheimer's care, and all sorts of daily living needs, whether it's bathing, dressing, feeding, or just lending a hand with shaving or medication.

    Residents can pick from single or double rooms, and there's plenty of space for personal items, plus private bathrooms in some units. There's an all-inclusive pricing structure to help families plan, so rent covers laundry services for linens, daily housekeeping, regular maintenance, pest control, security, and three meals a day, plus snacks-some with dietitian oversight for special diets-with community dining or room service available, and plenty of drinks on hand, as well as a flexible meal plan for those who like a little more say in what they eat. The staff help with medication reminders, blood sugar tests, and even insulin injections using sliding scale therapy, and they're equipped for transfers using Hoyer lifts or wheelchairs, even if someone needs two helpers to get settled. Safety's important; all doors stay secure with alarms, and some folks wear special bracelets that ring an alert if they wander too far. There's a single-story layout for easy walking, wide doors and ramps, handrails, and bathrooms set up to help those who are unsteady or use a chair.

    The home serves people who need help with light, medium, or heavy care, including those with significant memory loss or behavioral issues, and it doesn't require residents to move out when their needs change. Unique services here include in-house hospice, physical and occupational therapy visits, home health care, skilled nursing, home care, and long-term care, even if someone just needs adult day care or a short respite stay. Individualized care plans get updated as needs change, and there's a good-sized staff on duty compared to bigger places, which means residents often wait less for help and get to know staff better. Staff complete special training in a long list of aging and disability topics, from safe transfers to wound care, medication management, personal rights, and even emergency plans. There's also specialized dementia care, which includes social events, activities like a cooking club, arts and crafts, music, and game nights, plus a resident musical group that plays now and then.

    For folks who don't want a big, busy environment, the home's smaller group setting cuts down on confusion; it creates a peaceful space that helps residents feel less overwhelmed, and the backyard, indoor lounges, common kitchens and TV areas give people places to gather in small groups or relax alone. Nurses and aides help with grooming, hygiene, daily routines, and things like reading, making phone calls, or checking the refrigerator for fresh food, and there's a focus on helping each resident hold onto as much dignity and independence as possible, even when they need more help. Residents' families often say having the smaller place gives them real peace of mind, knowing someone's always looking out for their loved one. The home accepts private pay, long-term care insurance, VA benefits, and checks for payment, but doesn't take Medicare as payment except for services certified separately by the Centers for Medicare & Medicaid Services. Some pets are welcome, too, as long as their presence fits in with others' needs. The goal here is always about comfort, support, and offering a life that's as active and social as each person wants, right up through end-of-life care if that's needed.

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