Overall sentiment across these reviews is predominantly positive about the environment, staffing, and individualized accommodations, but there are clear and recurring operational concerns related to cleanliness, dining experience, and construction disruption that warrant attention.
Care quality and staff: The strongest and most consistent theme is praise for the staff. Multiple summaries describe caregivers as caring, hands-on, kind, trusted, hardworking, and supportive — including support during a family loss and a positive move-in experience. Several reviewers explicitly recommend the staff and say residents are happy (for example, "mom is happy"), indicating good day-to-day personal care and family-facing communication in many cases. That said, at least one review mentions a disengaged caregiver, which suggests some variability in staff engagement and points to an isolated but important quality-control issue.
Facilities and accommodations: Reviewers consistently describe the physical space positively: a beautiful home in Scottsdale, perfect private rooms, an outdoor patio, and tasteful seasonal decorations such as Christmas decor. The facility is noted as pet-friendly with dog visits allowed, which is an attractive feature for many families. Pricing is described as fair, and the move-in process is reported as positive, both of which support the impression that the facility is well-managed when it comes to admissions and resident comfort.
Dining and cleanliness concerns: Despite a claim of a "spotless house," there are specific and troubling reports of dust in food and that meals are served in residents' rooms rather than in a communal dining area. Multiple summaries link the dust problem to a kitchen renovation, and reviewers describe construction-related dust and disruption. These accounts create a clear pattern: renovation activity appears to be affecting food cleanliness and possibly resident comfort. The presence of dust in food is a serious operational and health concern and contradicts the "spotless" claim, indicating inconsistent execution of cleanliness protocols or inadequate containment during construction.
Activities and socialization: A notable negative theme is limited client interaction. The practice of serving meals in rooms (mentioned in several summaries) may reduce opportunities for communal dining and social engagement, and one review explicitly calls out a lack of client interaction. Combined with construction disruption, these factors could noticeably reduce residents' social activity and quality of life during the renovation period.
Management and patterns to address: The reviews suggest strong interpersonal care from many staff members but reveal operational shortcomings that management should prioritize. Key areas for improvement are controlling construction-related dust (especially in the kitchen and dining areas), restoring or enabling communal dining and social activities where appropriate, and addressing staff engagement inconsistencies. If dust and meal-delivery practices are temporary due to renovation, clearer communication to families and visible mitigation steps (air containment, HEPA filtration, alternate dining arrangements) would help reconcile the positive impressions of staff and facility with the serious cleanliness complaints.
Conclusion: In sum, Legato Living At Old Town receives repeated praise for its caring staff, attractive home-like environment, private rooms, pet-friendly policies, and generally positive move-in and bereavement support experiences. However, there are significant and specific concerns about dust contamination of food, construction disruption from a kitchen renovation, meals being served in rooms reducing socialization, and at least one report of a disengaged caregiver. Families considering this community should weigh the strong person-centered care and environment against current operational issues tied to renovation and dining; prospective residents should ask management for current status on the kitchen work, dust-control measures, and how communal activities and staff engagement are being maintained or restored.