Overall sentiment: Reviews of Broadway Proper Assisted & Senior Living are broadly mixed but lean positive in areas that matter to many active seniors: compassionate staff, strong social programming, attractive grounds, and a resort-like atmosphere. A large number of reviewers praise the community for its friendly, family-like culture, abundant activities, and appealing amenities (pool, spa, walking paths, well-kept landscaping, bright dining room). Many long-term residents report high satisfaction with life at Broadway Proper, citing dependable housekeeping and maintenance, helpful move-in assistance, engaging daily programming, and a thriving social environment.
Staff and care quality: The most frequently mentioned strength is staff — many reviews single out specific employees and departments (Health & Wellness leadership, dining staff, life enrichment team) as compassionate, available, and attentive. Numerous reviewers emphasize how staff go above and beyond, provide individualized attention, and make residents feel like family. At the same time, there are consistent concerns about staffing levels and turnover. Several reviews describe periods of being short-staffed or frequent personnel changes that led to slower service or lapses in attention. A smaller but serious subset of reviews describes care failures: missed medications, hygiene neglect (dirty clothes, infrequent showers), inadequate supervision for residents with dementia, and problems coordinating hospital paperwork or insurance — situations that, in some cases, necessitated moving a resident to higher-level care. These incidents highlight that while day-to-day assistance and wellness support are strong for many, the community is not equipped as a skilled nursing or dedicated memory-care provider.
Dining and food service: Dining is one of the most polarized topics. Many reviewers rave about the restaurant-style dining, variety of menu choices, skilled chefs, and pleasant dining room with views. The Food & Beverage department receives high marks from long-term supporters who enjoy menu meetings and weekly specialties. Conversely, a sizable number of complaints focus on inconsistent meal service: slow service, food served from previous days, cold or reheated entrees, limited desserts at lunch, reliance on to-go boxes rather than plated service, and lengthy waits. Several reviewers also call out perceived value issues — charges for dinner tickets or a feeling that the dining experience has declined after management changes. Prospective residents should clarify which meals are included, the policy around à la carte extras, and current dining staffing levels during a tour.
Activities, programs, and social life: Programming is a standout strength. Reviews consistently describe robust, creative activity offerings spanning fitness (chair yoga, balance and strength classes, water aerobics), games (cards, trivia, bingo), arts (painting, watercolor), sports-style events (beanbag baseball, bocce), live entertainment (Wednesday shows, happy hours), religious services, and regular outings (shopping, appointments, field trips). Life Enrichment staff are praised for keeping schedules full and tailoring activities to a range of mobility and cognitive levels. This active calendar contributes heavily to positive resident experiences, social connections, and perceived value for many families.
Facilities and amenities: The campus receives repeated praise for being attractive and well-maintained — landscaped grounds, scenic views, enclosed patios, greenhouse and courtyards, and a large, resort-like dining area. Amenities such as an on-site salon, laundry, pool/hot tub, and dog-friendly policies are highlighted as conveniences that reduce residents’ responsibilities and enhance quality of life. That said, there are recurring infrastructure complaints: broken elevators for extended periods, AC/temperature control problems in some units, potholes on private streets, and occasional delays in completing maintenance work. The facility’s large size and interior corridor layout are positives for some (hotel-like feel) but feel maze-like or institutional to others; prospective residents should assess fit for personal preference and mobility.
Management, policies, and costs: Several reviews praise specific managers and on-site leaders for prompt issue resolution and compassionate communication, while a notable portion criticize management changes, reduced responsiveness, and decisions perceived as money-driven after ownership shifts. Financial transparency and billing are recurring concerns: extra fees for services (meals beyond included ones, laundry, showers, medication administration, pet care), rent increases, disputes over deposits/refunds, and the community not being Medicare-funded. Insurance-related complications (denied claims due to paperwork errors, out-of-pocket rehab costs) are described in some reviews. Together these patterns suggest it is important for prospective residents to get clear, written explanations of what is included in base rent, what incurs additional charges, and how care-level increases affect cost.
Suitability and recommendations: Broadway Proper appears to be an excellent fit for active, social seniors who value robust programming, attractive grounds, restaurant dining, and a strong community culture. It is particularly appealing for residents who want an independent-living experience with optional assisted services and a lively social calendar. However, it is less suitable for people requiring skilled nursing, memory-care services, or consistent high-acuity medical oversight — reviewers repeatedly note there is no on-site skilled nursing or memory-care unit and that higher-care needs can necessitate a move. Prospective residents and families should thoroughly assess current staffing stability, dining operations, maintenance responsiveness, and management policies; obtain written details about included services and possible extra fees; verify health/insurance compatibility; and ask for specific examples of how the community supports residents with increasing care needs. Finally, because experiences vary significantly (some long-tenured residents are extremely satisfied while others report declines after management changes), an up-to-date in-person visit focusing on staff continuity, dining service at mealtime, activity participation, and a review of recent resident-survey outcomes will provide the most useful, practical picture of current operations.
