Overall sentiment about Heavenly Assisted Living Facility is mixed but centers strongly on its small, family-run, home-like character and personalized care. Many reviewers praise the facility for being non-institutional, with a small community of roughly ten residents, warm decor, a piano in the living room, a beautiful backyard, and family-friendly features such as grandkids visiting and being dog-friendly. Several accounts emphasize knowledgeable, caring staff who provide individualized attention: examples include one-on-one monitoring, pampering of residents (nail polish, makeup, appropriate dressing), and staff educated in memory-loss care. Multiple reviewers note meals are monitored and that nurses and dietitians visit, and some specifically describe the food as very good or excellent. The facility offers both private and shared bedrooms and is reported by some to be clean and spotless with no unpleasant smells.
At the same time, a number of reviews raise significant concerns and reveal notable variability in the resident experience. While some visitors describe immaculate homes and attentive staff, others report troubling cleanliness and hygiene problems: bugs crawling on residents, unkept and dirty bathrooms, and residents in need of showers. Food quality is likewise inconsistent across reports — although some reviewers praise the meals, others describe food as mostly frozen or not healthy homemade cooking. Activities are described as limited compared with larger facilities; occasional games, movies, and get-togethers are mentioned, but several reviewers said ongoing programming was sparse or absent during their visits.
Staff and management quality appear to be a major source of divergence in reviews. Numerous comments commend caregivers as kind, knowledgeable, and attentive, and several reviewers highly recommend the facility. Conversely, others describe poor management, unorganized staff, impolite caregivers, and family members being ignored. This inconsistency suggests that staffing levels, organization, and leadership practices may fluctuate or have changed over time, producing drastically different experiences for families and residents.
Dementia care is another recurring theme with mixed impressions. Some reviewers specifically note that caregivers are educated in memory-loss care and that one-on-one monitoring is provided, indicating a focused approach to residents with dementia. However, there are also concerns about the facility functioning as a lockdown for dementia patients and suggestions that dementia needs may sometimes take precedence over basic cleanliness. Reviewers emphasize that suitability for dementia patients may be environment-dependent, reflecting the broader variability in reported conditions.
In summary, Heavenly Assisted Living Facility is portrayed by many as a small, compassionate, family-style home offering personalized attention, social touches, and professional oversight of meals and clinical visits. Yet the reviews also contain repeated and serious criticisms about inconsistency: variable cleanliness and food quality, limited activities, and uneven management and staff performance. The pattern is one of pronounced polarity—some families experience excellent, attentive care in a spotless, home-like setting, while others encounter disorganization, hygiene lapses, and unsatisfactory service. Prospective families should weigh the strong positive reports against the negative accounts and, if considering this facility, seek specific, up-to-date information about staffing, cleaning practices, meal preparation, activity schedules, and dementia-care protocols to confirm consistency and fit for their loved one.
