Overall sentiment across the review summaries is strongly mixed, with multiple accounts of warm, family-style care and positive health outcomes contrasted by serious allegations of neglect, unsanitary conditions, and poor management follow-through. Several reviewers describe Mom and Dad Place as having a homey, family-run feel with caring staff who treated residents like family, provided home-cooked meals, accommodated dietary needs (including shakes), and offered memory care. These reviewers note improvements in residents' alertness and well-being, friendly greetings during visits, engaging entertainment, social interaction, and an attractive property with backyard/outdoor space and scenic mountain views. For some families the experience was described as amazing and the stay as the best it could be.
However, other reviews raise significant red flags about safety, cleanliness, and consistent quality of care. Multiple summaries allege unsanitary and filthy conditions and neglectful caregiving: a resident left on the floor for three hours in a dirty diaper, caregivers described as uncaring, and language barrier issues that made care and communication confusing for residents and families. There are very specific claims about animal neglect on the premises — reports that a dog was left outside in extreme heat with an empty water bowl and that urine and feces were present in outdoor areas. Several reviewers reported that complaints were ignored, with at least one family indicating they considered contacting authorities. These are serious, safety-related concerns that contrast sharply with the positive accounts.
Facilities and environment are described unevenly. Positive comments highlight an amazing property, pleasant outdoor areas, seasonal views (fall, snow), and a cozy, home-like environment. Yet other reviewers say rooms are small and not very clean. Activities are likewise inconsistent across accounts: some families praise entertainment and social interaction, while others report a lack of activities and stimulation. The memory-care aspect is mentioned positively by some reviewers, but the presence of confusion and language barriers for residents suggests variability in staff training or assignment depending on shifts or caregivers.
Management, billing, and communication emerge as another area of mixed feedback. Some families experienced prompt pickups, quick problem resolution, and caring owners; others report unresponsiveness from management, delayed or missing documentation (a promised donation letter not provided in a timely manner), high charges for short stays, and refusal to refund when requested. There are alarming isolated reports of a one-day stay followed by hospitalization and a paid month with no refund or communication from the facility. These accounts point to inconsistent administrative practices and potential financial disputes that prospective families should clarify in advance.
Patterns across reviews indicate that experiences at Mom and Dad Place vary widely: some families encounter attentive, loving caregivers and a supportive, homey environment, while others encounter neglect, poor hygiene, safety risks, and communication breakdowns. Key actionable observations for prospective residents and families would be to visit multiple times at different hours to assess consistency of care, ask directly about animal policies and sanitation routines, verify staffing language capabilities and training for memory-care needs, get written billing and refund policies up front, and request references from current families. Given the severity of some reported issues (safety risks, neglect, hospitalization), it would be prudent to follow up on license, inspection records, and any documented complaints before making a placement decision.
