Park Avenue Health And Rehabilitation

    2001 North Park Avenue, Tucson, AZ, 85719
    3.0 · 9 reviews
    • Independent living
    • Assisted living
    • Memory care
    • Skilled nursing
    AnonymousLoved one of resident
    1.0

    Excellent therapy, but neglectful care

    The facility is clean, remodeled, with friendly PT, many activities and a well-kept campus, and some weekday aides and therapists were excellent. But communication and responsiveness are poor - call lights often go unanswered, staff seem understaffed or inattentive, rooms are tiny/crowded and food is mediocre. Most alarmingly, my mom's wounds worsened, her pain wasn't managed, care deteriorated to hospice and she died; I experienced neglect and inconsistent care. In short: talented therapy and pleasant staff at times, but serious safety, staffing and communication failures make me unable to recommend it.

    Pricing

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Coordination with health care providers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (medical)
    • Transportation arrangement (non-medical)
    • Transportation to doctors appointments

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    3.00 · 9 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      2.9
    • Staff

      3.0
    • Meals

      2.3
    • Amenities

      3.0
    • Value

      2.0

    Location

    Map showing location of Park Avenue Health And Rehabilitation

    About Park Avenue Health And Rehabilitation

    Park Avenue Health and Rehabilitation runs as a skilled nursing facility at 2001 N Park Ave in Tucson, Arizona, and has been part of the community for about 22 years, with a business structure as a Limited Liability Company and direct ownership by Bandera Healthcare LLC and indirect ownership by The Ensign Group Inc. Management handles operations with a team that includes Ms. Ellen Cote and Mr. Jordan Monson, and Ms. Cote has served in a leadership role since 2008. The location usually cares for about 121 residents every day out of its 200 certified nursing beds, offering skilled nursing, rehabilitation, memory care, independent living, and some continuing care retirement community options, but no assisted living beds. Care teams include nurses, clinicians, and therapists who help residents with different needs, providing services like wound care, IV therapy, medication monitoring, enteral feeding, restorative nursing, and in-house therapies tailored to each person.

    Residents get help with meals, medical care, transportation, housekeeping, and laundry, while they also have access to programs including religious services, social events, exercise, arts and crafts, shopping trips, and community outings. The building has state-of-the-art therapy rooms, comfortable resident rooms, living areas with beautiful artwork, light-filled dining spaces, and outdoor areas for both recreation and quiet time. The facility tries to create a sense of community among residents and staff, and it works with families and healthcare providers to make care plans. The location advertises personalized and up-to-date therapy using both high-tech and hands-on methods.

    Inspection and complaint records show Park Avenue Health and Rehabilitation has had a total of 26 deficiencies found during inspections, including two related to infection control, some related to accident hazards, supervision to prevent falls, and a history of deficiencies for care like pressure ulcer treatment. There have been delays in inspections, with the most recent standard inspection taking place more than two years ago. Nurse staffing averages 3.44 nurse hours per resident per day, which falls below the Arizona state average of 4.1. Nurse turnover is 34.3%, better than the Arizona average of 46.9%. The facility operates as a public company with a staff group ranging from 51 to 200 people, and they maintain a Better Business Bureau profile, though they're not accredited.

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