I'm very pleased with this community - warm, professional staff; 24/7 nursing care; restaurant-quality, creative meals; and clean, well-equipped apartments with kitchenettes and safe bathrooms. The active social calendar, strong memory-care programming, responsive management, and the peace of mind my family gained made this a very positive experience.
Loved one of resident
Jul 2026
Pricing
Prices shown are estimates and subject to change. Contact your senior living advisor for current pricing.
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Amenities
Healthcare services
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Coordination with health care providers
Hospice waiver
Medication management
Mental wellness program
Healthcare staffing
12-16 hour nursing
24-hour call system
24-hour supervision
Meals and dining
Diabetes diet
Meal preparation and service
Restaurant-style dining
Special dietary restrictions
Room
Air-conditioning
Cable
Fully furnished
Housekeeping and linen services
Internet
Kitchenettes
Private bathrooms
Telephone
Wifi
Memory care community services
Dementia waiver
Mild cognitive impairment
Specialized memory care programming
Transportation
Community operated transportation
Transportation arrangement
Transportation arrangement (medical)
Transportation arrangement (non-medical)
Transportation to doctors appointments
Common areas
Beauty salon
Computer center
Dining room
Fitness room
Gaming room
Garden
Outdoor space
Small library
Wellness center
Community services
Concierge services
Fitness programs
Move-in coordination
Activities
Community-sponsored activities
Planned day trips
Resident-run activities
Scheduled daily activities
Reviews
3.97·(78)
Overall rating
5
4
3
2
1
Care
3.7
Staff
3.9
Meals
3.8
Amenities
3.7
Value
2.5
Pros
Specialized dementia program (Clare Bridge)
Compassionate, resident-focused caregiving staff
Robust daily activities and organized outings
Structured wellness and cognitive-support programming
Chef-driven, restaurant-style dining options
Flexible dining hours and attentive dining staff
Studio apartments with kitchenettes and accessible bathrooms
Scenic mountain views and peaceful setting
Clean, well-maintained common areas
Housekeeping and laundry services available
Scheduled transportation and shuttle services
Intimate community size that supports social engagement
Security features and emergency call systems
Frequent social events (movie nights, Bingo, trivia)
Cons
High staff turnover and leadership instability
Inconsistent staffing levels and long response times
Incontinence-care delays and hygiene-management gaps
Medication-management and communication shortcomings
Transfer-safety and resident-handling concerns
Inconsistent dining quality and menu variability
Spotty room-level cleanliness and maintenance
Communication lapses with families and front desk
Billing and pricing transparency issues
Ownership and management transitions affecting operations
Limited availability of single/private rooms
Reliance on low-touch activities when activity staff is reduced
Summary of reviews
Tucson Place at Ventana Canyon presents a mixed but well-defined profile: many families and visitors describe a warm, scenic, and activity-rich community, while others describe operational weaknesses that appear linked to staffing and management instability. The facility’s strengths include a recognized dementia program (Clare Bridge), an array of daily social and cognitive activities, and a clinical wellness program that many families found beneficial. The setting, apartment designs (studio units with kitchenettes and accessible bathrooms), and restaurant-style dining are frequently cited as contributors to a high quality of life for residents who are more mobile and socially engaged.
Care quality and staff behavior receive divergent assessments. Numerous accounts praise compassionate, attentive caregivers, skilled nurses, and individualized attention that improved residents’ mood and functioning. Conversely, a pattern of high caregiver turnover, periodic understaffing, and long call-response times has been described; these operational issues are associated with lapses in routine care delivery (for example, delays in incontinence care and inconsistent assistance). There are also recurring mentions of medication-management and communication gaps between clinical staff and families, and occasional concerns about transfer technique and resident-handling practices that families want addressed.
Dining and activities are major positives for many residents. Several reviewers highlight chef-led menus, flexible dining hours, waitstaff who learn resident preferences, and a calendar full of crafts, exercise, outings, movies, and cognitive programs. At the same time, food quality appears inconsistent across accounts: some describe restaurant-quality meals while others characterize the cuisine as institutional or limited. Activity staffing also appears variable — when activity personnel are fully present the program is robust; when reduced, offerings may rely more on low-touch formats such as television-led sessions.
Facility condition and amenities are generally well regarded: the property’s views, common areas, and many apartment finishes receive praise, and housekeeping/linen services are available. Nevertheless, reviewers raised room-level maintenance and cleanliness concerns in some units (mold in closets, broken fixtures, inconsistent laundry handling). The community is undergoing renovations and has experienced ownership/management transitions; families reported both proactive communications (Zoom calls, walkthroughs) and periods of unsettled management that affected staff morale and operational consistency.
Management and organizational patterns are a clear area to evaluate when considering Tucson Place. Positive comments note engaged admissions and sales staff, transparent updates from new leadership, and directors who make residents feel special. Offsetting those are multiple accounts of leadership churn, budgetary pressure following ownership changes, and perceived profit-driven admission emphasis. Related operational consequences cited include inconsistent staffing, billing or charge disputes, and spotty family communication. Prospective residents and families may benefit from confirming current leadership stability, staffing ratios for the desired care level, written expectations about services, and recent inspection or quality metrics before making a placement decision.
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Location
Tucson Place at Ventana Canyon is located at 5660 N Kolb Rd, Tucson, AZ, 85750.
About Tucson Place at Ventana Canyon
Tucson Place at Ventana Canyon sits near Sabino Canyon and takes care to serve seniors with many different needs, offering both Assisted Living and Memory Care, and what that means is folks can get help with things like bathing, dressing, or reminders for medicine, and if someone's living with memory loss, there's a separate, purpose-built building where staff watch closely and use tools like bracelets that keep folks from wandering. The community's secure, with people around all day and night, and there's help for those who sometimes act out or might try to leave, so families don't have to worry so much, and staff know how to handle diabetes care, behavioral problems, and help with things like transferring with a lift or incontinence care, and since the facility does aging in place, a person can stay and receive more help if their health needs change over time.
There's a big focus on making daily life easier and more pleasant-meals are chef-prepared, with choices for diets like vegetarian or low salt, and there are both indoor and outdoor places to eat, including patios that look out at the mountains, and a Sunset Lounge with a fireplace where people can relax or meet with friends. Residents can keep dogs and cats, and there's a no-smoking policy indoors, keeping the air clean. The community has plenty of spaces, like the Ventana Lounge, an activity room, a library, a salon, and even private event spaces, plus a lobby and a front entrance that makes visits simple.
There's always something to do, from art classes, trivia, and line dancing to devotional services right there or nearby, and activities run by a full-time director, and you'll see people baking, playing cards, or out on trips because they've got their own transportation. The grounds have paved walking paths and a private courtyard for getting some sun or fresh air, and for those needing some extra support, staff will help with bathing, getting dressed, or even just reminders to use the restroom or get to activities. Residents get three meals and snacks each day, and there's always a nurse and medication techs available, plus a doctor on call.
Tucson Place at Ventana Canyon lets folks live at their own pace, pick from six floor plans with modern touches like kitchenettes, big closets, and easy-to-use bathrooms, and keeps a feeling of warmth, where everyone's encouraged to do what they enjoy, whether it's reading, gardening, crafts, or chatting with friends. There are wellness checks, rehab services on site, and housekeeping and laundry taken care of, so residents don't have to worry over chores. For those who like social media or newer technology, features like Meta Quest, Meta AI, and other Meta services are available, tying in with Facebook and Messenger so people can stay in touch with family or friends if they want. Staff do their best to keep everyone safe, comfortable, and as independent as possible, while also making sure there's a sense of community and purpose for every resident, through both personal care and activities that help keep the mind and spirit active.
Pegasus Senior Living, founded in 2018 and headquartered in Grapevine, Texas, operates approximately 39 communities nationwide. Led by industry veterans with decades of experience, they provide independent living, assisted living, and specialized memory care services. Their signature "Connections" program serves residents with dementia.
People often ask...
Tucson Place at Ventana Canyon offers competitive pricing, with rates starting at a cost of $3,322 per month.
Tucson Place at Ventana Canyon offers assisted living and memory care.
There are 34 photos of Tucson Place at Ventana Canyon on Mirador.
The full address for this community is 5660 N Kolb Rd, Tucson, AZ 85750.
No, Tucson Place at Ventana Canyon does not offer respite care.
Respite care in assisted living communities provides temporary, short-term relief for primary caregivers by offering professional care for their loved ones. It allows individuals to stay in an assisted living community for a limited time, giving caregivers a break while ensuring residents receive necessary support and assistance with daily activities.
Safety & Compliance
In Arizona, the Department of Health Services licenses assisted living and long-term care facilities through AZ Care Check, running compliance inspections and investigating complaints.
Identified a failure to immediately report suspected abuse, neglect, or exploitation after there was reasonable basis to believe it occurred, delaying notification to authorities. This is a repeat deficiency from prior inspections.
R9-10-803.J.1-6R9-10-803.J.1-6. Administration J. If a manager has a reasonable basis, according to A.R.S. § 46- 454, to believe abuse, neglect or exploitation has occurred on the premises or while a resident is receiving services from an assisted living facility’s manager, caregiver, or assistant caregiver, the m
21 Oct 2025Complaint
21 Oct 2025Complaint
Found deficiencies regarding staff fall-prevention training with continued competency and failure to record times for emergency contact/PCP notifications after incidents.
A.R.S. § 36-420.01.AA.R.S. § 36-420.01.A. Health care institutions; fall prevention and fall recovery; training programs; definition A. Each health care institution shall develop and administer a training program for all staff regarding fall prevention and fall recovery. The training program shall include initial train
R9-10-819.D.1R9-10-819.D.1. Emergency and Safety Standards D. When a resident has an accident, emergency, or injury that results in the resident needing medical services, a manager shall ensure that a caregiver or an assistant caregiver: 1. Immediately notifies the resident’s emergency contact and primary care p
09 Sept 2025Complaint
09 Sept 2025Complaint
Identified deficiencies related to lack of first aid before EMS arrival, inadequate documentation of services per care plans, failure to treat residents with dignity during falls, and failure to promptly notify emergency contacts/PCPs when medical services were needed.
A.R.S. § 36-420.B.2A.R.S. § 36-420.B.2. Health care institutions; cardiopulmonary resuscitation; first aid; immunity; falls; definition B. Each health care institution: 2. Shall provide appropriate first aid in accordance with its certification training for first aid before the arrival of emergency medical services to
R9-10-808.C.1.a-gR9-10-808.C.1.a-g. Service Plans C. A manager shall ensure that: 1. A caregiver or an assistant caregiver: a. Provides a resident with the assisted living services in the resident’s service plan; b. Is only assigned to provide the assisted living services the caregiver or assistant caregiver has the
R9-10-810.B.1R9-10-810.B.1. Resident Rights B. A manager shall ensure that: 1. A resident is treated with dignity, respect, and consideration;
R9-10-819.D.1R9-10-819.D.1. Emergency and Safety Standards D. When a resident has an accident, emergency, or injury that results in the resident needing medical services, a manager shall ensure that a caregiver or an assistant caregiver: 1. Immediately notifies the resident’s emergency contact and primary care p
14 May 2025Complaint
14 May 2025Complaint
Found several deficiencies: failure to promptly report suspected abuse to APS, missing caregiver training documentation and TB clearance for staff, and failure to uphold resident rights during an investigation.
R9-10-803.J.1-6R9-10-803.J.1-6. Administration J. If a manager has a reasonable basis, according to A.R.S. § 46-454 , to believe abuse, neglect or exploitation has occurred on the premises or while a resident is receiving services from an assisted living facility's manager, caregiver, or assistant caregiver, the m
R9-10-806.A.1.a-bR9-10-806.A.1.a-b. Personnel A. A manager shall ensure that: 1. A caregiver: a. Is 18 years of age or older; and b. Provides documentation of: i. Completion of a caregiver training program approved by the Department or the Board of Examiners for Nursing Care Institution Admin- istrators and Assisted
R9-10-806.A.8.a-bR9-10-806.A.8.a-b. Personnel A. A manager shall ensure that: 8. A manager, a caregiver, and an assistant caregiver, or an employee or a volunteer who has or is expected to have more than eight hours per week of direct interaction with residents, provides evidence of freedom from infectious tuberculo
R9-10-810.B.1R9-10-810.B.1. Resident Rights B. A manager shall ensure that: 1. A resident is treated with dignity, respect, and consideration;
14 Apr 2025Complaint
14 Apr 2025Complaint
Found widespread deficiencies in staff training, staffing qualifications, care planning, medication management, safety, and documentation, posing risks to residents.
A.R.S. § 36-420.01.AA.R.S. § 36-420.01.A. Health care institutions; fall prevention and fall recovery; training programs; definition A. Each health care institution shall develop and administer a training program for all staff regarding fall prevention and fall recovery. The training program shall include initial train
R9-10-803.A.3.b.i-iiR9-10-803.A.3.b.i-ii. Administration A. A governing authority shall: 3. Designate, in writing, a manager who: b. Except for the manager of an adult foster care home, has either a: i. Certificate as an assisted living facility manager issued under A.R.S. § 36-446.04(C), or ii. A temporary certificate
R9-10-803.A.9R9-10-803.A.9. Administration A. A governing authority shall: 9. Ensure compliance with A.R.S. § 36-411.
R9-10-806.A.5.a-cR9-10-806.A.5.a-c. Personnel A. A manager shall ensure that: 5. An assisted living facility has a manager, caregivers, and assistant caregivers with the qualifications, experience, skills, and knowledge necessary to: a. Provide the assisted living services, behavioral health services, behavioral car
R9-10-806.A.9R9-10-806.A.9. Personnel A. A manager shall ensure that: 9. Before providing assisted living services to a resident, a caregiver or an assistant caregiver receives orientation that is specific to the duties to be performed by the caregiver or assistant caregiver; and
R9-10-808.A.4.aR9-10-808.A.4.a. Service Plans A. Except as required in subsection (B), a manager shall ensure that a resident has a written service plan that: 4. Is reviewed and updated based on changes in the requirements in subsections (A)(3)(a) through (f): a. No later than 14 calendar days after a significant
R9-10-808.A.4.b.iiiR9-10-808.A.4.b.iii. Service Plans A. Except as required in subsection (B), a manager shall ensure that a resident has a written service plan that: 4. Is reviewed and updated based on changes in the requirements in subsections (A)(3)(a) through (f): b. As follows: iii. At least once every three mont
R9-10-808.A.5.a-dR9-10-808.A.5.a-d. Service Plans A. Except as required in subsection (B), a manager shall ensure that a resident has a written service plan that: 5. When initially developed and when updated, is signed and dated by: a. The resident or resident's representative; b. The manager; c. If a review is requ
R9-10-808.C.1.gR9-10-808.C.1.g. Service Plans C. A manager shall ensure that: 1. A caregiver or an assistant caregiver: g. Documents the services provided in the resident's medical record; and
R9-10-815.F.2.a-cR9-10-815.F.2.a-c. Directed Care Services F. A manager of an assisted living facility authorized to provide directed care services shall ensure that: 2. There is a means of exiting the facility for a resident who does not have a key, special knowledge for egress, or the ability to expend increased p
R9-10-816.F.1R9-10-816.F.1. Medication Services F. When medication is stored by an assisted living facility, a manager shall ensure that: 1. Medication is stored in a separate locked room, closet, cabinet, or self-contained unit used only for medication storage;
R9-10-816.F.3.aR9-10-816.F.3.a. Medication Services F. When medication is stored by an assisted living facility, a manager shall ensure that: 3. Policies and procedures are established, documented, and implemented for: a. Receiving, storing, inventorying, tracking, dispensing, and discarding medication including e
R9-10-818.A.4R9-10-818.A.4. Emergency and Safety Standards A. A manager shall ensure that: 4. A disaster drill for employees is conducted on each shift at least once every three months and documented;
R9-10-818.A.5.aR9-10-818.A.5.a. Emergency and Safety Standards A. A manager shall ensure that: 5. An evacuation drill for employees and residents: a. Is conducted at least once every six months; and
R9-10-818.D.2.a-fR9-10-818.D.2.a-f. Emergency and Safety Standards D. When a resident has an accident, emergency, or injury that results in the resident needing medical services, a manager shall ensure that a caregiver or an assistant caregiver: 2. Documents the following: a. The date and time of the accident, emerg
R9-10-819.A.1.bR9-10-819.A.1.b. Environmental Standards A. A manager shall ensure that: 1. The premises and equipment used at the assisted living facility are: b. Free from a condition or situation that may cause a resident or other individual to suffer physical injury;
R9-10-819.A.11R9-10-819.A.11. Environmental Standards A. A manager shall ensure that: 11. Poisonous or toxic materials stored by the assisted living facility are maintained in labeled containers in a locked area separate from food preparation and storage, dining areas, and medications and are inaccessible to resi
R9-10-819.A.13.a-cR9-10-819.A.13.a-c. Environmental Standards A. A manager shall ensure that: 13. Equipment used at the assisted living facility is: a. Maintained in working order; b. Tested and calibrated according to the manufacturer's recommendations or, if there are no manufacturer's recommendations, as specified
21 Feb 2025Complaint
21 Feb 2025Complaint
Found lack of a written designation for a manager and failure to promptly report suspected abuse, neglect, or exploitation.
R9-10-803.A.3.b.i-iiR9-10-803.A.3.b.i-ii. Administration A. A governing authority shall: 3. Designate, in writing, a manager who: b. Except for the manager of an adult foster care home, has either a: i. Certificate as an assisted living facility manager issued under A.R.S. § 36-446.04(C), or ii. A temporary certificate
R9-10-803.J.1-6R9-10-803.J.1-6. Administration J. If a manager has a reasonable basis, according to A.R.S. § 46-454 , to believe abuse, neglect or exploitation has occurred on the premises or while a resident is receiving services from an assisted living facility's manager, caregiver, or assistant caregiver, the m
17 Sept 2024Complaint
17 Sept 2024Complaint
Identified deficiencies involving incomplete documentation of resident accidents and emergencies and failing to store toxic materials securely.
R9-10-818.D.2.a-fD. When a resident has an accident, emergency, or injury that results in the resident needing medical services, a manager shall ensure that a caregiver or an assistant caregiver: 2. Documents the following: a. The date and time of the accident, emergency, or injury; b. A description of the accident,
R9-10-819.A.11A. A manager shall ensure that: 11. Poisonous or toxic materials stored by the assisted living facility are maintained in labeled containers in a locked area separate from food preparation and storage, dining areas, and medications and are inaccessible to residents;
24 Jun 2024Complaint
24 Jun 2024Complaint
Identified failures to provide and document personal care per the resident's plan and to administer medications according to orders, with documentation gaps observed.
R9-10-808.C.1.a-gC. A manager shall ensure that: 1. A caregiver or an assistant caregiver: a. Provides a resident with the assisted living services in the resident's service plan; b. Is only assigned to provide the assisted living services the caregiver or assistant caregiver has the documented skills and knowledge
R9-10-816.B.3.a-cB. If an assisted living facility provides medication administration, a manager shall ensure that: 3. A medication administered to a resident: a. Is administered by an individual under direction of a medical practitioner, b. Is administered in compliance with a medication order, and c. Is documented
12 Apr 2024Complaint
12 Apr 2024Complaint
Found no deficiencies.
25 Mar 2024Complaint
25 Mar 2024Complaint
Identified deficiencies in verifying caregiver skills before delivering services, in CPR/First Aid documentation, in aligning diets with service plans, and in conducting and documenting evacuation drills.
R9-10-806.A.4.aA. A manager shall ensure that: 4. A caregiver's or assistant caregiver's skills and knowledge are verified and documented: a. Before the caregiver or assistant caregiver provides physical health services or behavioral health services, and
R9-10-806.C.1.c.vii-viiiC. A manager shall ensure that a personnel record for each employee or volunteer: 1. Includes: c. Documentation of: vii. Cardiopulmonary resuscitation training, if required for the individual in this Article or policies and procedures; viii. First aid training, if required for the individual in this
R9-10-817.A.6A. A manager shall ensure that: 6. A resident is provided a diet that meets the resident's nutritional needs as specified in the resident's service plan;
R9-10-818.A.6.a-eA. A manager shall ensure that: 6. Documentation of each evacuation drill is created, is maintained for at least 12 months after the date of the evacuation drill, and includes: a. The date and time of the evacuation drill; b. The amount of time taken for employees and residents to evacuate the assis
29 Dec 2023Complaint
29 Dec 2023Complaint
Identified failures to implement wandering safety policies and elopement safeguards, including a back door propped open without alarms, creating elopement risk.
R9-10-815.F.1F. A manager of an assisted living facility authorized to provide directed care services shall ensure that: 1. Policies and procedures are established, documented, and implemented that ensure the safety of a resident who may wander;
R9-10-815.F.2.a.i-iiF. A manager of an assisted living facility authorized to provide directed care services shall ensure that: 2. There is a means of exiting the facility for a resident who does not have a key, special knowledge for egress, or the ability to expend increased physical effort that meets one of the follo
R9-10-819.A.1.bA. A manager shall ensure that: 1. The premises and equipment used at the assisted living facility are: b. Free from a condition or situation that may cause a resident or other individual to suffer physical injury;
14 Nov 2023Complaint
14 Nov 2023Complaint
Identified multiple deficiencies in management designation, staff orientation, abuse reporting, controlled substances handling, and medication storage.
R9-10-803.A.6.a-bA. A governing authority shall: 6. Designate, in writing, an acting manager who has the qualifications established in subsection (A)(3), if the manager is: a. Expected not to be present on the assisted living facility's premises for more than 30 calendar days, or b. Not present on the assisted livin
R9-10-803.C.1.bC. A manager shall ensure that policies and procedures are: 1. Established, documented, and implemented to protect the health and safety of a resident that: b. Cover orientation and in-service education for employees and volunteers;
R9-10-803.J.1-6J. If a manager has a reasonable basis, according to A.R.S. § 46-454 , to believe abuse, neglect or exploitation has occurred on the premises or while a resident is receiving services from an assisted living facility's manager, caregiver, or assistant caregiver, the manager shall: 1. If applicable,
R9-10-816.F.3.dF. When medication is stored by an assisted living facility, a manager shall ensure that: 3. Policies and procedures are established, documented, and implemented for: d. Storing, inventorying, and dispensing controlled substances.
R9-10-816.H.1H. If medication is stored by a resident in the resident's bedroom or residential unit, a manager shall ensure that: 1. The medication is stored according to the resident's service plan; or
07 Sept 2023Complaint
07 Sept 2023Complaint
Identified multiple deficiencies, including failures to document resident services per care plans and logs, improper medication storage and disposal, spoiled food, and a damaged freezer gasket with ice buildup.
R9-10-808.C.1.a-gC. A manager shall ensure that: 1. A caregiver or an assistant caregiver: a. Provides a resident with the assisted living services in the resident's service plan; b. Is only assigned to provide the assisted living services the caregiver or assistant caregiver has the documented skills and knowledge
R9-10-816.F.1F. When medication is stored by an assisted living facility, a manager shall ensure that: 1. Medication is stored in a separate locked room, closet, cabinet, or self-contained unit used only for medication storage;
R9-10-816.F.3.aF. When medication is stored by an assisted living facility, a manager shall ensure that: 3. Policies and procedures are established, documented, and implemented for: a. Receiving, storing, inventorying, tracking, dispensing, and discarding medication including expired medication;
R9-10-817.C.1C. A manager shall ensure that food is obtained, prepared, served, and stored as follows: 1. Food is free from spoilage, filth, or other contamination and is safe for human consumption;
R9-10-819.A.1.bA. A manager shall ensure that: 1. The premises and equipment used at the assisted living facility are: b. Free from a condition or situation that may cause a resident or other individual to suffer physical injury;
Disclaimer
Mirador Living is not affiliated with the owner or operator(s) of Tucson Place at Ventana Canyon. The information above has not been verified or approved by the owner or operator. For exact information, please contact Tucson Place at Ventana Canyon directly. There is no cost for this service. We are compensated by the community you select.
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