Overall sentiment in the reviews for Eaglecrest Nursing & Rehab Center is strongly polarized: many families and staff praise the facility and individual employees, while others report serious and, in some cases, dangerous lapses in care. Positive reviews emphasize compassionate, dedicated caregivers, high-quality rehabilitative services, a friendly atmosphere, and clean, well-kept halls. Negative reviews raise alarming issues including neglect, poor hygiene, delayed or missing medical care, and management problems. The result is a facility with widely differing experiences depending on the reviewer and situation.
Care quality is one of the most contentious themes. Numerous reviewers describe exceptional rehabilitative care and nursing attention—reports that physical therapy “saved my mother's life,” that staff were “above and beyond,” and that families felt well-informed about treatment. These accounts describe clear communication, timely interventions, and dramatic improvements in residents’ condition. Conversely, other reviews detail neglectful care: residents not showered, bed sores, filthy nails and even bed bug bites, and multiple falls with delayed medical response that in at least one account led to brain bleeds, a stroke, and ICU admission. Several reviewers explicitly state that staff admitted lapses in monitoring, and family members reported being lied to about the circumstances. Some reviewers have filed complaints with authorities, indicating the severity of certain incidents.
Staff-related comments are similarly mixed but root many of the positive experiences. Frequent praise is given to individual caregivers and teams described as caring, respectful, and hardworking. Many reviews note that employees were always willing to help, that the environment felt like a family, and that staff exhibited “caring hearts.” Activity staff are singled out for improving residents’ days, with Katie Johnson named specifically for strengthening the activities program. Staff also report the facility as a great place to work, which aligns with multiple family statements about upbeat, friendly interactions.
However, there are recurrent operational concerns tied to staffing and communication. Several reviewers cite short staffing, slow response times (nurses on break and not available), inconsistent delivery of therapy, and staff who react defensively when questioned. These issues appear to correlate with reports of inadequate monitoring and delayed medical care. Communication with families also varies: while some families say staff were responsive and transparent, others report poor communication or having information withheld. This inconsistency suggests variability by shift, team, or individual employees rather than a uniform standard of care.
Facility condition and cleanliness show a split pattern. Many reviewers praise a clean facility, well-maintained halls, and a pleasant environment. Yet other accounts contain troubling sanitation concerns—filth under nails, curled toenails, bed bug bites, and reports of trash or filth. The juxtaposition of “very clean” comments with specific hygiene and pest-related complaints points to inconsistent housekeeping or problematic areas that may not be universally experienced by all residents.
Management and ownership concerns appear repeatedly in the negative reviews. Some reviewers describe the ownership as untrustworthy, for-profit focused, and failing to follow legal standards; they report having filed complaints with authorities. These allegations, along with reports of systemic issues such as short staffing and inconsistent care, raise questions about oversight, regulatory compliance, and how complaints are handled.
Notably absent from the reviews are detailed comments about dining quality—meals, nutrition, and food service receive little to no direct mention in the provided summaries. This absence means no clear pattern can be drawn about dining services from these reviews alone.
In summary, Eaglecrest Nursing & Rehab Center receives both strong praise and strong criticism. Positive reviews highlight genuinely compassionate staff, effective rehabilitation, an improved activities program, and a clean, friendly atmosphere. Negative reviews report serious lapses: neglect, hygiene problems, delayed medical attention with severe consequences, inconsistent therapy, and managerial trust issues. The overall pattern suggests substantial variability in resident experience—some residents receive exemplary care, while others suffer from significant shortcomings. Prospective residents and families should be aware of this polarization and consider asking detailed, specific questions during tours and admissions (staffing levels, fall-monitoring protocols, pest control, bathing schedules, recent inspection reports, and how complaints are managed), and should seek references from current families and recent state inspection/complaint histories to get a fuller picture of current performance.
