The reviews for Providence Assisted Living present a mixed and at times sharply divided picture. Several reviewers describe very positive experiences: staff are characterized as caring, personable, and family-oriented; the facility is called clean; residents are treated like friends; the environment is small and community-focused; meals and activities are offered and appreciated. Multiple comments specifically note that relatives feel their loved ones are well taken care of and that staff were helpful during transitions into the home.
Conversely, a number of reviews contain serious negative allegations and concerns. These include claims of delayed assistance, residents being left hungry, staff watching cameras instead of responding to calls for help, and management responding to health complaints with accusations that residents are "faking" problems. One review reports inappropriate laughter at a dementia patient and another alleges unsafe and filthy conditions. There are repeated criticisms around management and clinical oversight — reviewers mention a lack of RN supervision, governance or ownership worries (a sale in 2018 is referenced), and statements that the facility is not run professionally. Several writers explicitly advise prospective families to shop around, do homework, and be closely involved in their loved one’s care.
A clear pattern is inconsistency: many families praise staff and the atmosphere while others report neglectful or abusive behavior. Some reviews reference new management and note that critical reviews may be outdated (four years old), suggesting that quality may have changed over time, or that experiences vary significantly between different shifts, wings, or time periods. This makes it difficult to draw a single definitive conclusion about the current state of care; positive and negative reports both recur enough to be meaningful.
On specific operational areas: dining and activities are mentioned positively in multiple accounts (good menu, activities offered), yet at least one review alleges residents were left hungry and that staff response to basic needs was delayed. The physical environment is likewise described both as clean and, in at least one report, unsafe/filthy — indicating variability or possible isolated incidents. Staffing is praised when described as friendly and family-like, but criticized when staff are called unkind or inattentive; several reviews call out management directly for poor behavior or lack of accountability.
Taken together, the reviews suggest Providence Assisted Living can provide a warm, small-community setting with attentive staff and good amenities for some residents, but there are serious and specific concerns raised by other reviewers around responsiveness, staff conduct, clinical oversight, and management practices. The mixed nature of the feedback means prospective residents and families should perform careful, up-to-date due diligence: visit multiple times (including during meals and at varied hours), observe staff-resident interactions, ask about RN coverage and staff-to-resident ratios, request recent inspection or complaint records, talk to current families, and confirm current ownership/management and any changes since 2018. These steps will help determine whether the positive aspects reported apply now in this facility and address the significant concerns other reviewers have raised.
