Overall sentiment across the reviews is strongly positive. Reviewers consistently highlight compassionate, family-like care and a highly attentive staff that greets residents personally and checks on them throughout the day. Employees are repeatedly described as kind, responsive and proactive — many comments single out specific staff members and leaders (for example, a Fort Smith director named Sheri and a chef named John) as going above and beyond. Family communication is frequently praised, and multiple reviews say they would choose Brookfield again or highly recommend it.
The facility itself earns high marks for cleanliness and maintenance. Many reviewers describe the building as newer with a hotel-like or vacation feel, well-lit common areas, and frequent holiday/seasonal decorations. Housekeeping and laundry service were called out positively (including at least one report of housekeeping twice daily). Physical amenities mentioned across reviews include accessible dining rooms, an enclosed courtyard, pet-friendly policies, on-site barbershop, arts and crafts room, TV room, and an inviting foyer with puzzles — all contributing to an engaging, homey atmosphere.
Dining is a clear strength. Multiple reviewers emphasize excellent food, an on-site chef, home-style and customizable meals (staff willing to prepare requested items), and attentive kitchen and dining-room service. The dining experience is noted as tasty, abundant, and accessible for residents with mobility needs. Several reviews specifically praised fast, friendly servers and the quality of meals as a major reason residents and families are satisfied.
Brookfield’s activity program is robust and varied, appealing to a wide range of interests and energy levels. Consistent offerings include bingo, exercise classes, craft activities, singing/piano groups, devotionals/church services, day trips and outings, holiday parties, and themed events like Mimosa Mondays, happy hours, karaoke, and tournaments. Reviewers also appreciated outside groups, community volunteers (including visits from children), and intergenerational interactions. The small community size (around 42 tenants) is often framed positively, fostering strong resident interaction and a family-like environment, though it may be a drawback for those seeking a larger community.
Management and communication receive positive remarks overall: staff are described as helpful, knowledgeable and willing to coordinate care and activities. Many reviews recount proactive callbacks, attentive supervisors, and staff who advocate for residents. However, a recurring logistical concern is visitor access: at least one report describes a long wait (about 30 minutes) to be let in due to an initial lack of on-site attendants. This suggests occasional gaps in front-desk or entry coverage and is the most concrete operational issue mentioned.
Cost is another common caveat. Several reviewers note the facility is newer and carries a higher price point; some families said it was out of their range. Apartment size is mentioned by a few as small, which could factor into cost-value perceptions. A minority of comments reference residents experiencing low mood or depression in the “current facility” context — these remarks are not widespread but suggest that individual fit and resident expectations can vary, and transitions may affect mood for some.
In summary, Brookfield Assisted Living is portrayed as a clean, well-run, and welcoming community with exceptional staff, strong family-style care, excellent dining, and an active social calendar. Its strengths lie in personalized attention, a full activities schedule, thoughtful amenities, and high standards of housekeeping and food service. Prospective residents and families should weigh the community’s higher cost and potential apartment size limits, and inquire about visitor-entry procedures and staffing coverage during arrival hours. For those who value attentive, personable staff and an active, event-rich small-community environment, Brookfield is strongly recommended by many reviewers.
