Overall sentiment across the reviews is mixed but leans toward appreciation for the facility’s regular staff, cleanliness, and stability, while highlighting persistent operational and responsiveness problems that cause family concern. Multiple reviewers praise Quapaw Nursing & Rehab Center for being a very clean, stable, long-established facility with a caring and professional team. Comments repeatedly emphasize friendly, loving, and attentive regular staff and long-tenured administrative and clinical leadership; reviewers cite examples of good teamwork, gratitude for staff who cared well for their relatives, and ongoing occupational and physical therapy. The physical building is described as older but well kept, with attractive outdoor spaces and gardens (including vegetables), which is noted positively by families and residents.
Care quality appears to be uneven. On the positive side, several reviewers explicitly state that their relative received good care, that staff were loving and patient, and that therapies were provided consistently. At the same time, there are repeated reports of important lapses in daily care and monitoring. Multiple summaries describe delayed or untimely meals, aides not returning patients to bed, water not refreshed, and residents not being checked on. Serious safety and supervision concerns are raised: ignored call lights, alarms sounding without apparent monitoring, and nighttime disturbances from staff checking on other patients. These issues suggest gaps in staffing patterns, oversight, or protocols during certain shifts (several complaints reference weekends and nights).
Medication management and communication are prominent areas of concern. Reviews include specific incidents: delayed pain medication, medications not on site, families not informed for two days, and a weekend delay until Monday for medication changes. One reviewer noted a physician reduced a nerve medication dose by half, implying a medication change that affected symptom control. Families also report long phone wait times to reach nurses and overall dissatisfaction with how clinical communication is handled. These examples point to systemic problems in timely medication administration, inventory/availability of medications, and proactive family notification.
Food and dining receive mixed feedback. Several reviewers praise the food—calling it great or wonderful—while others find the menu repetitive or “sometimes tiresome.” There are also direct complaints about meals being delayed, which overlaps with the broader responsiveness issues. Therapy and activities appear to be a strength for some residents, with ongoing occupational and physical therapy mentioned positively. The outdoor gardens and pleasant grounds are another clear plus that supports resident quality of life.
Cleanliness and facility management present a generally positive picture but with notable exceptions. Many reviewers describe the facility as very clean and professionally maintained; however, some mention persistent urine odor and other cleanliness lapses, indicating inconsistency. Laundry issues (lost items) and new staff described as inattentive and loud further underscore variability in daily operations and training. The contrast between long-tenured staff praised for stability and new staff criticized for inattentiveness suggests turnover or onboarding gaps that are affecting the resident experience.
In summary, Quapaw Nursing & Rehab Center is viewed by many families as a clean, stable facility with caring core staff, strong teamwork, and useful therapy services and outdoor amenities. However, recurring and serious concerns about responsiveness, supervision, medication administration, communication, and occasional cleanliness problems substantively affect some residents’ safety and family trust. The reviews suggest the facility’s strengths lie in its established team and environment, while its weaknesses appear operational—specifically shift-by-shift responsiveness, newer staff performance, medication logistics, and family communication. Addressing these operational issues (call-light response protocols, medication availability and notification processes, nighttime supervision, staff training/onboarding, and consistent housekeeping practices) would likely improve the consistent quality of care reflected across reviewers’ experiences.
