Overall sentiment in these reviews is mixed but leans strongly negative with notable bright spots centered around the therapy/rehabilitation department. Across the reviews there is a clear, recurring pattern: physical and occupational therapy receive consistent praise for high-quality, individualized care and measurable improvements in patients’ function. Multiple reviewers explicitly credit the therapy team with returning patients to better condition than before admission, and some describe therapists as professional, prompt, and highly effective.
By contrast, nursing care, frontline aides, and facility management attract numerous and serious complaints. Many reviewers report neglectful care: delayed responses to call lights, residents left in soiled diapers, skipped baths, and inadequate wound care leading to skin tears or infections. Medication administration problems and episodes where nurses are described as disappearing for hours are repeatedly mentioned. Staffing appears strained—reviews describe limited CNA and nurse rosters, high turnover, and untrained or poorly supervised staff. This staffing instability is often cited as a direct contributor to missed care tasks and safety lapses.
A major theme is inconsistency: some staff and clinicians (individual CNAs, an RN at discharge, an APN, social worker/patient advocate) receive strong praise for responsiveness and compassion, while other staff are characterized as rude, dismissive, or unprofessional. That polarity suggests pockets of competent, caring individuals operating within a system that reviewers deem disorganized or inadequately managed. Several families noted that when they escalated issues to a patient advocate or particular nurses, problems were addressed quickly, which reinforces the impression of uneven quality depending on personnel and escalation pathways.
Management and administration are frequent targets of negative feedback. Reviews describe administration as inept or dishonest, with complaints about poor communication, unanswered calls, no follow-through after concerns are raised, and a focus on billing and revenue rather than patient safety and care. Multiple reviewers recount premature or unexplained discharges (including cases described as unsafe after hip rehab), lack of notice or opportunity to appeal discharge decisions, and restrictions that limited family communication during COVID, compounding distress. Billing and pricing problems are also common: higher-than-area private-pay rates, alleged misrepresentation of charges, delays in refunds, and missing receipts were reported by several families, contributing to distrust of leadership.
Safety concerns are especially alarming in some reviews. Specific incidents include oxygen not being turned on for a patient (described as nearly fatal), confusion about orders, and dangerous transfer practices that could risk re-injury. Equipment issues—faulty lifts, broken vital-sign machines, cheap or inadequate supplies (small wipes, thin gloves)—along with crowded rehab floors and frequent dementia-related alarms/screaming through the night, point to both resource and supervision problems that can affect resident safety and quality of life.
Facility environment and amenities receive generally favorable comments: reviewers consistently describe the building as clean, attractive, and well-appointed, with positive remarks about private rooms, in-room furniture, pleasant smells, and tidy common areas. Food and activities are less frequently discussed, but where mentioned, meals were described as acceptable. Location and the physical rehabilitation setting are seen as convenient and comfortable by multiple families.
In sum, the dominant narrative is one of dichotomy: Colonel Glenn Nursing and Rehab appears to provide outstanding rehabilitative therapy for many patients and has portions of staff who deliver compassionate, competent care. However, persistent and serious systemic issues—nursing and CNA shortages, inconsistent and sometimes neglectful bedside care, poor communication, management failures, billing disputes, and documented safety incidents—result in a large volume of negative experiences. Prospective residents and families should weigh the strong therapy reputation and attractive facility against repeated reports of nursing-care deficits, administrative unresponsiveness, and safety concerns. If considering this facility, it would be prudent to inquire specifically about nursing staffing levels, supervision, incident reporting and resolution processes, discharge planning policies, and billing practices, and to seek direct references about the rehabilitation team if the goal is skilled therapy.
