Overall sentiment across the reviews is mixed but leans positive regarding frontline caregiving and the physical environment. Many reviewers consistently praise the staff as friendly, caring, and attentive; several specifically note therapists (PT/OT) as phenomenal and dedicated. Multiple accounts describe the facility as clean, well-maintained, and calm, with daily housekeeping, a pleasant smell, comfortable common areas (fireplace, couches), and an attractive dining area. Families frequently use words like "family-like," "welcoming," and "peace of mind," and several reviewers explicitly recommend the facility over other options. The location and physical amenities — multiple sitting areas, nice outdoor space with BBQ option, and a secure front entrance with a code — are cited as definite strengths.
Care quality and clinical services receive strong positive mentions overall. Reviewers highlight that therapists and nursing/rehab teams make substantial efforts, respond to individual needs, and provide effective therapy. Food and housekeeping receive favorable comments as well, and specific staff members (Activities Director, Social Services Director, and named caregivers) are singled out as helpful and professional. The Activities Room and the availability of bingo, crafts, outings, manicures, and a beauty salon are noted, although some reviewers describe activities as limited.
Despite the many positives, there are recurring and significant concerns that prospective residents and families should weigh. The most serious issues raised are theft and security problems: several reviews mention missing belongings and stolen meals, which directly affected resident happiness and family trust. Security concerns are amplified by reports of long wait times for assistance (call lights), staff gossiping about residents, and instances of rude or insensitive staff behavior, including a cited insensitive comment by a Director of Nursing. A small but vocal set of reviewers described poor management, inadequate responses from administrators, and even plans to move residents out because of these problems.
Operational inconsistencies are another prominent theme. While some reviewers state that management listens and addresses concerns promptly, others describe unresponsive or ineffective administrative and finance staff — missed callbacks, payment/credit errors, and difficulty getting issues resolved. Admissions can be rocky for some families: initial drop-off experiences were reported as poor by multiple reviewers, with anecdotal examples of provided toiletries not being used until a complaint was made. Room configurations and physical layout also produce mixed feedback: some guests enjoy spacious private rooms, while others are placed in small shared rooms with two twin beds; bathrooms in certain rooms have layout problems (toilet too close to the door; door hard to close).
Activities and social engagement appear adequate but not uniformly robust. Several reviewers appreciate the Activities Director and the available programs (bingo, crafts, outings, manicures), but others find offerings limited relative to expectations. Safety concerns extend beyond theft: there are isolated but serious comments referencing resident deaths and warnings from families, suggesting the need for prospective families to investigate safety protocols and incident histories directly.
In summary, Pleasant Valley Rehabilitation and Nursing receives strong, repeated praise for the compassion and skill of many frontline staff members, quality rehab services, cleanliness, and a welcoming physical environment. However, significant and recurring issues around security (theft), inconsistent administrative responsiveness (including finance and communication problems), occasional rude or insensitive staff behavior, and variability in room size and activity programming create an uneven overall picture. The facility may be an excellent fit for families who prioritize therapy quality, a clean facility, and warm caregiving staff, but prospective residents should specifically verify security measures, billing practices, staffing consistency, response times to call lights, and the exact room configuration and activity schedule during a visit or by speaking with current families.
