Overall sentiment: Reviews of Stonehaven Assisted Living are predominantly positive, with recurring praise for the staff, community atmosphere, cleanliness, and activity offerings. Many reviewers highlight the facility's small, single-story layout and home-like feeling, which appears to foster close staff-resident relationships and a family-style environment. The facility's amenities — including on-site salon and laundry, transportation services, common activity spaces (craft room, library, activity room), courtyard/patio, and room features like walk-in closets and in-room refrigerators — are frequently cited as strengths that contribute to resident comfort and convenience.
Staff and care quality: The strongest and most consistent positive theme is staff quality. Multiple reviewers call the staff "wonderful," "engaged," and "caring," and single out nurses and specific staff members for praise. Reviewers describe quick responses to calls, supportive handling of hospital situations, and attentive dining staff (a chef who greets residents was mentioned). Activity staff are also characterized as energetic and well organized, leading a varied calendar that includes games (volleyball, bingo, UNO), DJ events, holiday celebrations, and special outings, which many residents find engaging. However, there are notable cautions: some reviewers report later management turnover and a perceived decline in care quality, with specific concerns about nursing follow-through and basic care information not being addressed. A handful of reviewers explicitly say care quality declined after staff changes, which indicates variability over time and the potential for inconsistent experiences depending on staffing stability.
Facility and accommodations: Physically, the facility is appreciated for being one story and intimate in scale, which many see as an advantage for mobility and social life. Many rooms are described as spacious with large closets, walk-in showers, and full-size refrigerators — features that support independence and personalization (residents often bring their own furniture). Common areas are reported as clean, updated, and decorated, contributing to warmth and community. A few reviewers note smaller rooms compared to other facilities, so room size may vary by unit. Renovations and new carpet were mentioned as upcoming or ongoing but generally described as non-disruptive. Some reviewers observed an uninviting foyer or occasional odors (urine smell) which suggests maintenance or housekeeping issues in limited areas.
Dining: Dining is another frequently praised area. Many reviewers commend the chef and dining team for balanced meals, flexibility, and social dining experiences. The dining room is described as a social hub where residents interact, and meal service (three meals a day) and options receive positive mentions. Contrastingly, a few reviewers disliked the meals, indicating that food satisfaction is not uniform and may be subjective or depend on menu choices and individual tastes.
Activities and transportation: Stonehaven stands out for an active social calendar and transportation options. The facility provides a van/bus for outings and appointments, arranges trips (including planned fishing trips and group shopping), and maintains an active activities calendar that supports socialization. Activities range from crafts and games to holiday events, and reviewers often emphasize the social benefits of the dining hall and group programming. This robust programming appears to be a major draw for residents seeking social engagement.
Operational and management concerns: While many reviewers praise management and the warm atmosphere, several raise operational issues that prospective residents should note. There are reports of billing errors (duplicate withdrawals) and at least one unfulfilled promise to clean a move-in unit, leaving the new resident to clean themselves. Some reviews describe unprofessional or defensive behavior from management, schedule changes without notification, and poor responsiveness to records or POA requests. There are also concerns about the facility's capacity to provide higher levels of care; at least one review noted a memory care wing but reported problems (falls and unanswered questions) and an inability to obtain records. These issues point to potential administrative and clinical gaps that could affect families who require clearer documentation, stable billing practices, or higher-acuity care.
Mixed or conflicting elements and price considerations: Reviews contain mixed signals about cost and room size. Several reviews describe Stonehaven as affordable or reasonably priced for North Little Rock, while others explicitly call it more expensive than peers (one review cites about $900/month higher). Similarly, while many residents describe spacious, well-equipped rooms, others found rooms small. These contradictions suggest variability by room type, timing of reviews, or resident expectations. Prospective residents should clarify current pricing, room dimensions, and what is included in the monthly fee.
Notable incidents and remediation advice: There are isolated but significant negative incidents: an unclean move-in with sawdust, trash, spills, and urine on the toilet seat; duplicate billing withdrawals; and management unresponsiveness to records requests. These incidents, while not universal across reviews, are serious enough to merit precaution. Prospective residents and families should request documented move-in condition protocols, written confirmation of initial cleaning, a detailed billing schedule, and clear escalation contacts. It would also be prudent to ask about staff turnover rates, the process for handling higher-acuity needs (memory care and falls management), and how schedule or staffing changes are communicated to families.
Overall recommendation and next steps: In summary, Stonehaven Assisted Living receives strong positive feedback on staff attentiveness, cleanliness, social activities, and many physical amenities — attributes that create a warm, small-community living experience. However, there are recurring operational concerns (billing, management responsiveness, and reported declines tied to turnover) and a few isolated cleanliness and odor issues that require attention. Before committing, visitors should conduct an in-person tour, inspect the specific unit they would occupy, review the contract and billing practices, ask for references about recent management stability, confirm policies for higher-level care or memory care needs, and get any move-in cleaning or service promises in writing. This will help ensure the overwhelmingly positive aspects seen in many reviews are the experience you receive, while guarding against the intermittent administrative or care-related problems some reviewers reported.
