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Amenities
Healthcare services
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Medication management
Mental wellness program
Healthcare staffing
12-16 hour nursing
24-hour call system
24-hour supervision
Meals and dining
Diabetes diet
Meal preparation and service
Restaurant-style dining
Special dietary restrictions
Room
Air-conditioning
Cable
Fully furnished
Housekeeping and linen services
Kitchenettes
Private bathrooms
Telephone
Wifi
Transportation
Community operated transportation
Transportation arrangement
Transportation arrangement (non-medical)
Common areas
Beauty salon
Computer center
Dining room
Fitness room
Gaming room
Garden
Outdoor space
Small library
Wellness center
Community services
Concierge services
Fitness programs
Move-in coordination
Activities
Community-sponsored activities
Planned day trips
Resident-run activities
Scheduled daily activities
Reviews
2.42·(12)
Overall rating
5
4
3
2
1
Care
1.0
Staff
1.0
Meals
2.4
Amenities
2.4
Value
2.4
Cons
Inadequate staff supervision and monitoring
Inconsistent responsiveness to resident needs
Poor sanitation and pest-control management
Lapses in building security and access control
Insufficient behavioral-support and de-escalation programs
Deficient staff professionalism and cultural-sensitivity training
Gaps in incident prevention, reporting, and follow-up
Weak operational and management oversight
Limited resident engagement and activity oversight
Weak community integration and neighborhood-relations management
Summary of reviews
The reviews for this facility describe a pattern of operational weaknesses that affect multiple aspects of resident life. Care-quality concerns center on inconsistent monitoring and responsiveness: reviewers indicate that staff do not always respond promptly to resident needs, rounds may be insufficient, and there are gaps in follow-up after safety incidents. There are also explicit concerns following a resident's death that reviewers felt were not adequately addressed. Together these suggest weaknesses in clinical oversight, staffing consistency, and incident-management protocols.
Staff-related issues are prominent. Several reviewers described unprofessional conduct, including use of discriminatory language and poor communication tone; these observations point to an absence of consistent professionalism and cultural-sensitivity training. In addition, supervision problems were linked to residents wandering, disruptive behaviors in communal spaces, and interactions with people outside the facility. There are also references to alleged drug activity on or near the premises, which contributes to perceptions of inadequate on-site supervision and security.
The dining and activities environment is described as unsettled. Reviewers reported frequent verbal aggression, profanity, and other disruptive behaviors in dining and common areas, which interfered with mealtimes and social interaction. These accounts indicate limited behavioral-support programming and inadequate staffing to maintain a calm, respectful communal environment. Reviewers did not describe structured activity offerings, instead noting roaming and unsupervised residents, which suggests low engagement and minimal activity oversight.
Facility condition and safety concerns are repeatedly mentioned. Descriptions point to sanitation concerns and pest-control issues, as well as an overall unkempt appearance in some areas. Reviewers raised alarm about unsecured access and unclear occupancy controls, which may enable wandering and outside interactions. These issues combined indicate weaknesses in environmental maintenance, infection/pest control, and physical security practices.
Management and organizational oversight emerge as central themes. Reviewers used terms indicating inattentive or ineffective management, with staff-quality problems, inconsistent enforcement of rules, and poor neighborhood relations noted. Communication with families and external stakeholders appears limited or unsatisfactory based on the accounts provided. Together these operational shortcomings contribute to an overall impression of a facility with systemic administrative and supervisory gaps.
For prospective residents and families: consider a thorough, in-person tour that focuses on staffing levels at different times of day, staff training and supervision protocols, security and access controls, pest-control and sanitation records, incident-reporting procedures, and examples of behavioral-support programming. Request documentation of staffing ratios, staff training (including cultural-sensitivity), recent inspection or compliance reports, and references from current resident families to assess whether the facility's operational practices meet your expectations.
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Location
Carroll's Residential Care is located at 655 S Mollison Ave, El Cajon, CA, 92020.
About Carroll's Residential Care
Carroll's Residential Care sits at 655 S Mollison Ave in El Cajon, where folks can take tours to see what life there is like, and if they want, there's a map and information request for families to use, which helps them learn about the place before making choices. The community welcomes residents who use Medicaid and is licensed for up to 144 people, so it's a bigger place but still tries to feel homey, and it has staff on site day and night, including nurses and caregivers who help with everything from bathing and dressing to managing medicine or insulin for diabetes. Some folks come just for respite care if they need a break, but it's also set up for longer stays, with options including memory care, independent living, assisted living, and even nursing home care, plus home care services.
The buildings have rooms that can be furnished and come with private bathrooms, air conditioning, cable TV, high-speed internet, and sometimes a kitchenette, which makes things more comfortable and lets everyone feel a bit more independent if they want, though help is always available. The staff offers support for those who can't get around very well, including non-ambulatory care and wheelchair help, and if someone needs help moving from bed to wheelchair or with other mobility needs, staff are always close by in case of emergencies.
You're not on your own, since there are plenty of housekeeping, laundry, and move-in help services, and families get support too. Meals are prepared by a professional chef and are served restaurant-style, but people can eat all day if that suits them, and there are always choices for allergies or diabetes so nobody's left out at mealtimes. The dining program is meant to take the worry out of cooking but still give people good options, and eating together in the community dining rooms gives folks a chance to make friends.
There are a bunch of ways to stay busy, with scheduled activities-some inside, some outside, and some even off campus-with arts, music rooms, movie nights, clubs, fitness groups, devotional times for spiritual support, and places to just sit and chat like the library, game room, or outdoor paths. The community tries to keep everyone engaged and moving, with a fitness room, wellness center, salon, and transportation into town for local events, plus special programs so residents can keep doing things they've always liked, or try something new.
Residents can take part in continuing care programs if their needs change, so people don't have to move if they develop memory needs or need more medical care, since Carroll's offers Alzheimer's care, diabetic and incontinence help, plus 24-hour supervision and support. The place is fully licensed by the State and covers a range of support, allowing residents of different abilities to stay safe, active, and as independent as possible. It's a supportive, friendly environment where each person gets attention and help based on what they need, and families can feel confident that their loved ones are cared for in a community that values comfort and respect.
People often ask...
Carroll's Residential Care offers competitive pricing, with rates starting at a cost of $6,045 per month.
Carroll's Residential Care offers assisted living.
The full address for this community is 655 S Mollison Ave, El Cajon, CA 92020.
No, Carroll's Residential Care does not offer respite care.
Respite care in assisted living communities provides temporary, short-term relief for primary caregivers by offering professional care for their loved ones. It allows individuals to stay in an assisted living community for a limited time, giving caregivers a break while ensuring residents receive necessary support and assistance with daily activities.
Safety & Compliance
In California, the Department of Social Services' Community Care Licensing Division licenses residential care facilities for the elderly, conducting inspections and investigating complaints.
Concluded that the allegation of inadequate supervision resulting in a resident eloping lacked a preponderance of evidence. Found no deficiencies.
14 Aug 2026Complaint
14 Aug 2026Complaint
Investigated allegations of neglect and failure to report abuse; found failures to keep a resident safe after suspected abuse and to report the incident as required.
CCR 87468.2(a)(8)To be free from neglect, abuse, and related acts
CCR 87211(c)Reporting requirements for suspected abuse (24-hour reporting)
11 Aug 2026Inspection
11 Aug 2026Inspection
Found no deficiencies during the case management review.
18 Jul 2026Inspection
18 Jul 2026Inspection
Found no deficiencies during the annual inspection. Conditions were clean, well maintained, and safe.
13 Jul 2026Complaint
13 Jul 2026Complaint
Investigated a pest-related complaint and determined cockroach infestations persisted in resident rooms due to maintenance and pest control deficiencies. Found ongoing failures to address contributing conditions such as holes, moisture, and clutter.
Type BCCR 87303(a)Maintenance and Operation
13 Jul 2026Inspection
13 Jul 2026Inspection
Found no deficiencies. Observed proper emergency response to a kitchen fire, with no injuries and meals provided as required.
12 May 2026Complaint
12 May 2026Complaint
Investigated allegation that staff did not prevent a resident from engaging in a physical altercation with another resident; the incident occurred and staff addressed it with no additional incidents reported.
29 Apr 2026Complaint
29 Apr 2026Complaint
Investigated allegations that staff did not meet residents' dental needs, did not seek timely medical care, and withheld resident funds. Findings showed no evidence to support these claims.
03 Sept 2025Inspection
03 Sept 2025Inspection
Observed no deficiencies during an unannounced case-management follow-up regarding a self-reported resident death on August 31, 2025; further follow-up may be required.
21 Jul 2025Inspection
21 Jul 2025Inspection
Observed no deficiencies and noted proper safety measures and recordkeeping during the visit.
18 Jul 2025Complaint
18 Jul 2025Complaint
Investigated the allegation of insufficient staffing; information collected couldn't prove or disprove it due to lack of essential facts.
19 Jun 2025Complaint
19 Jun 2025Complaint
Identified that a staff member mismanaged a resident's medication, resulting in hospitalization.
Type A87465(a)(4)
23 Apr 2025Complaint
23 Apr 2025Complaint
Investigated allegations that staff financially abused a resident and that the resident's needs were not being met; evidence did not support these allegations.
19 Feb 2025Complaint
19 Feb 2025Complaint
Investigated allegation that staff did not prevent residents from smoking in prohibited areas. Observed that residents largely used designated smoking areas and no one smoked in non-designated areas.
19 Feb 2025Complaint
19 Feb 2025Complaint
Investigated an allegation that staff did not ensure residents were seen by a physician and that staff threatened a resident.
13 Nov 2024Complaint
13 Nov 2024Complaint
Investigated the allegation that the licensee did not keep the residence free of insects.
10 Oct 2024Complaint
10 Oct 2024Complaint
Investigated an allegation that a resident's belongings were not safeguarded and were taken by another resident; interviews and records conflicted and evidence did not establish the claim.
29 Jul 2024Inspection
29 Jul 2024Inspection
Observed comprehensive resident care plans, proper medication administration, nutritious meals, and adherence to health and safety protocols, indicating compliance with licensing regulations.
12 Jun 2024Complaint
12 Jun 2024Complaint
Investigated the allegation that staff did not prevent residents from smoking in prohibited areas; observations showed designated smoking areas and no smoking in non-designated areas.
12 Jun 2024Complaint
12 Jun 2024Complaint
Investigated a complaint alleging staff did not ensure a resident was seen by a physician and that staff threatened a resident; the resident admitted not staying in line for the appointment and discussed the issue with the administrator, who was unaware of the appointment.
03 Jun 2024Complaint
03 Jun 2024Complaint
Investigated an allegation that staff did not meet a resident's hygiene needs and did not report a change in condition. The review found the resident required prompts for hygiene and experienced a health decline prompting medical evaluation.
05 Mar 2024Complaint
05 Mar 2024Complaint
Investigated a complaint that plumbing was in disrepair; the issue was addressed promptly.
13 Feb 2024Complaint
13 Feb 2024Complaint
Investigated allegation that staff did not ensure residents received mail in a timely manner; found it unsubstantiated.
31 Jan 2024Complaint
31 Jan 2024Complaint
Investigated an allegation that a resident was sexually assaulted by another resident due to lack of supervision. Evidence did not establish that the incident occurred.
12 Dec 2023Complaint
12 Dec 2023Complaint
Investigated the allegation that staff did not meet a resident's incontinence needs.
12 Dec 2023Complaint
12 Dec 2023Complaint
Investigated an allegation that staff did not treat a resident with dignity. Findings showed no evidence to support the claim; the resident's room clutter observations were linked to house rules that could lead to eviction for repeated violations.
13 Nov 2023Inspection
13 Nov 2023Inspection
Found a choking incident involving a resident on 11/06/23. Staff attempted the Heimlich maneuver and called EMS; residents were later observed safe and no deficiency was cited.
26 Sept 2023Complaint
26 Sept 2023Complaint
Investigated allegations that staff did not afford residents privacy, verbally abused residents, and did not meet residents' call light needs; findings were unsubstantiated.
20 Sept 2023Inspection
20 Sept 2023Inspection
Conducted a collateral follow-up to an unrelated complaint, interviewing residents and staff and reviewing records.
21 Aug 2023Complaint
21 Aug 2023Complaint
Investigated allegations that the residence was in disrepair, the menus were not approved by a qualified individual, bed bugs were present, and staff did not safeguard residents' personal belongings. Found no evidence to support the allegations.
08 Aug 2023Complaint
08 Aug 2023Complaint
Investigated a bed bugs allegation and found insufficient evidence to support the claim.
08 Aug 2023Complaint
08 Aug 2023Complaint
Investigated the allegation that the licensee did not maintain control of property and found it unfounded.
14 Jul 2023Inspection
14 Jul 2023Inspection
Conducted a welfare check and found no immediate safety concerns. Reviewed five resident records and five staff records and interviewed staff, and noted one technical violation related to theft and loss policy/procedures.
14 Jul 2023Inspection
14 Jul 2023Inspection
Observed premises clean, well-lit, and in good repair with functional safety equipment; the applicant passed the pre-licensing review.
23 Jun 2023Inspection
23 Jun 2023Inspection
Confirmed understanding of license requirements and program operations during a COMP II conference; reviewed staff qualifications, responsibilities, training, grievances, food service, medication management, and pre-licensing inspection processes.
08 May 2023Inspection
08 May 2023Inspection
Identified that a resident left the premises on 04/27/2023, remained missing through 04/29/2023, and had not returned as of 05/08/2023 after being admitted to a local hospital.
29 Mar 2023Complaint
29 Mar 2023Complaint
Investigated the allegation that a resident was unlawfully evicted after a hospital visit. Records showed the resident returned and was accepted back on 1/24/22 after staff coordinated a return.
29 Mar 2023Complaint
29 Mar 2023Complaint
Investigated allegations regarding resident funds, personal belongings, ceiling repair, and dignity; found no evidence supporting the allegations after reviewing records and interviewing staff and residents.
29 Mar 2023Complaint
29 Mar 2023Complaint
Investigated allegations that staff did not keep residents' rooms free from pests and did not treat residents with dignity. Found insufficient evidence to support these allegations after interviews, observations, and review of pest-control records and related documentation.
27 Feb 2023Complaint
27 Feb 2023Complaint
Investigated an allegation that staff did not address bedbugs; interviews and observations showed no signs of bedbugs and no evidence of neglect.
20 Oct 2022Complaint
20 Oct 2022Complaint
Investigated allegations that a resident wandered away and suffered a heat-related illness, and that absentee notification procedures were not followed; found insufficient evidence to prove the allegations.
08 Jun 2022Complaint
08 Jun 2022Complaint
Investigated the allegation that staff did not administer medication as prescribed. Evidence did not establish the violation.
02 Jun 2022Inspection
02 Jun 2022Inspection
Investigated two AWOL incidents. Administrator notified responsible parties and filed missing-person reports; residents returned.
16 Mar 2022Inspection
16 Mar 2022Inspection
Observed infection control practices were in place and compliant with procedures; no deficiencies were found.
25 Feb 2022Complaint
25 Feb 2022Complaint
Investigated an AWOL allegation and found no basis. The resident exited the location, was transported to a hospital by a citizen, and returned the next day after staff were informed.
25 Nov 2020Inspection
25 Nov 2020Inspection
Observed that no deficiencies were issued and technical assistance was provided on disinfection, testing surveillance, screening protocols, and PPE during an on-site visit.
07 May 2020Inspection
07 May 2020Inspection
Confirmed the removal of an individual from the facility following a video call inspection with no deficiencies cited.
18 Feb 2020Inspection
18 Feb 2020Inspection
Conducted inspection of facility, found no deficiencies. All areas evaluated met regulatory requirements.
31 Jan 2020Complaint
31 Jan 2020Complaint
Investigated allegations included neglect leading to a resident's death, staff yelling at a resident, lack of resident checks, falling ceiling portions, lack of laundry service, and unclean linens. Found insufficient evidence to prove these allegations occurred.
13 Jan 2020Complaint
13 Jan 2020Complaint
Interviews and records reviewed did not support allegations of abuse or neglect. No evidence of physical or verbal mistreatment was found. Additionally, allegations of personal items being lost or stolen were unfounded, as no items placed in the care of the facility were lost or stolen.
10 Oct 2019Inspection
10 Oct 2019Inspection
Confirmed compliance with regulations during a recent visit.
Disclaimer
Mirador Living is not affiliated with the owner or operator(s) of Carroll's Residential Care. The information above has not been verified or approved by the owner or operator. For exact information, please contact Carroll's Residential Care directly. There is no cost for this service. We are compensated by the community you select.
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