The reviews for St. Francis Healthcare Center are strongly polarized but reveal a clear pattern: many families and residents report excellent, even outstanding care, while a smaller number report serious lapses and concerning safety or oversight issues. Positive reviews emphasize a clean, small, family-like facility with compassionate, dedicated staff who go above and beyond. Multiple reviewers praised skilled nursing and rehabilitation services, noting successful recoveries (for example after hip fracture), attentive CNAs and nurses, good food, and accommodations for dietary and language needs. Several accounts specifically commend leadership and management — including a named administrator — and credit recent ownership/management changes and an active rehab director with measurable improvements in activities of daily living, discharge planning, and staff coordination.
On the operational side, many positive comments point to a strong clinical liaison team, added safety measures (pressure and bell alarms to reduce wandering and fall risk), and ongoing efforts to improve call responsiveness and communication with families. Amenities and the welcoming environment were often mentioned. For families seeking a smaller, more personal environment with hands-on management and a focus on individualized recovery, multiple reviewers described the facility as second to none and highly recommend it.
Counterbalancing those positives are several serious and specific negative reports that potential residents and families should note. The most alarming single report described a resident who fell and waited approximately five hours for ambulance transport — an incident framed as evidence of poor follow-through and claimed misrepresentation of the facility’s level of care. Other reviewers reported staff ignoring residents, infrequent nurse checks, lack of observed medication administration, and staff who appeared to lack knowledge about resident conditions. There are also reports of staff yelling at elderly residents and care that felt task-oriented (focused on turning beds) rather than person-centered. One reviewer described rehabilitation as minimal — roughly 10 minutes per day — and ‘‘hospice-like,’’ indicating that therapy intensity may be inconsistent.
Several reviewers described crowded rooms and limited privacy, and some experienced phone/contact responsiveness issues (though other reviewers specifically noted improvements over time in call response and staff coordination). The reviews suggest variability across shifts, staff, or time periods: some families experienced attentive, skilled, and consistent care under new leadership, while others described a ‘‘1-star week’’ during which multiple issues surfaced. Multiple positive reviews explicitly mentioned that management and staff showed up daily and took pride in their work, suggesting that the facility may be improving or that experiences can vary depending on timing and which staff are on duty.
Overall, the balance of reviews indicates that St. Francis Healthcare Center can and does provide high-quality, compassionate skilled nursing and rehab care for many residents, with a clean environment, accommodating dietary services, and engaged leadership. However, there are documented safety and quality concerns in a subset of reviews — including an extreme delayed-response incident, reports of ignoring residents, inconsistent therapy intensity, and occasional poor staff behavior. These mixed reports point to variability in care quality and underscore the importance of asking specific questions when evaluating the facility: staffing levels and supervision, fall-response protocols, frequency of nursing checks, typical therapy minutes per day, medication administration processes, privacy in rooms, and recent quality-improvement actions taken by management. Prospective residents and families should weigh the consistently positive testimonials about leadership and dedicated staff against the serious negative incidents reported, and consider an in-person tour and direct conversations with management and the clinical liaison to verify current practices and improvements.
