Overall sentiment in the reviews is mixed with strong positive testimony about rehabilitation and many staff members, alongside serious negative incidents that raise safety and quality concerns. A substantial number of reviewers praise Parkway Hills for its on-site rehab program, effective physical therapists, caring and long-tenured staff, and a small, home-like atmosphere that affords more personalized attention than larger facilities. Multiple families describe timely medications, an efficient discharge planner and administration that coordinated post-hospital care. Food and kitchen staff receive generally favorable comments ("decent most of the time" and "accommodating"), and the patio and smaller unit size are mentioned as pleasant features.
However, the reviews also reveal significant inconsistency in care. Several accounts describe complacency or unresponsiveness from evening or overnight staff, delays in attending to patients, and small but meaningful service lapses (e.g., slow delivery of coffee or cleaning of a nebulizer). More alarmingly, a number of reviewers reported serious wound-care problems—one report references a stage 4 pressure ulcer and others describe wounds not being tended, leading to infections. There is at least one explicit report of MRSA infection and an allegation that proper contact precautions were not in place. These items move the concerns beyond mere inconvenience to potential safety and clinical-quality issues.
Staff behavior and culture appear polarized: many reviews call staff compassionate, family-like, and attentive, while others describe CNAs and nurses as rude, refusing necessary care (for example refusing to change a bag), or detached and unresponsive. This inconsistency suggests variability by shift or by individual caregiver. Staffing levels are an identified driver for some of the negative experiences: understaffing is linked to slower service, delayed care, and less frequent room cleaning. Multiple reviewers explicitly say service would be five-star if staffing were increased and response times improved.
Facility condition and infection/cleanliness concerns are a recurring theme. While the facility is praised as "home-like" and small, there are repeated reports of persistent fecal odor, flies on the patio, infrequent room cleaning, and instances where rooms lacked adequate bathroom access for wheelchair users. One internal audit comment mentioned a minor food-storage issue, which contrasts with the more serious cleanliness allegations in other reviews. The presence of pests and odor problems, combined with wound/infection reports, suggests housekeeping and infection-control practices may be inconsistent.
Communication and administrative issues are also prominent. Several reviewers noted difficulty reaching staff by phone or bedside phone lines being unavailable, creating frustration and barriers to family contact. There are mixed reports about administration: while some families praise the discharge planner and coordination of care, others allege the facility prioritized payments, attempted eviction, or failed to refund or reimburse items. Additionally, there are allegations of nonpayment to contractors and subsequent legal action—this raises questions about fiscal or contract management that could affect operations.
Dining and other service areas have generally positive but not unanimous feedback: the kitchen is described as accommodating, and food is acceptable for most residents, although at least one review recounts a dietary mistake where an egg/onion dish was served despite an allergy. Activities are not a frequent focus in the comments; the small size and rehab focus imply therapy is a primary emphasis rather than a rich activity program.
In summary, Parkway Hills appears to be a small, rehab-focused skilled nursing facility with many strengths: dedicated therapists, caring staff (in many cases), and good coordination for hospital-to-home transitions. At the same time, the reviews reveal substantial variability in quality and safety—serious wound-care lapses, infection-control concerns, inconsistent staffing and responsiveness, cleanliness issues, communication breakdowns, and some troubling billing/administrative allegations. Prospective residents and families should weigh the facility's strong rehabilitation reputation and smaller, personal environment against documented risks: verify wound care protocols, infection-prevention practices, staffing levels (especially evenings/nights), room accessibility, and billing policies. Where possible, ask for recent infection-control audits, staffing ratios by shift, and references from recent families to help assess whether Parkway Hills’ positive attributes are consistent and whether the reported severe problems have been addressed.
