Overall sentiment across the reviews is mixed but largely positive with several consistent strengths highlighted. Multiple reviewers emphasize that staff are pleasant, attentive, compassionate, and professional. Leadership is called out by name in at least one review (administrator Lacy Vincent) for being knowledgeable, hands-on, and involved in staff education. The facility itself is described repeatedly as clean, home-like, fresh-smelling, spacious, and welcoming. Many reviewers commented that the environment felt calm and conducive to rest and recovery, and residents were often described as appearing happier or smiling.
Rehabilitation services are a clear strength: OT and PT are onsite and reviewers reported meaningful functional gains. Several families noted that therapy helped residents regain mobility and transition back to independent living. The facility also receives frequent praise for its home-cooked meals tailored to dietary needs, varied activities, and social interactions that contribute to feelings of safety and reassurance. Communication was called excellent in a number of accounts, with staff keeping families informed and making them feel reassured about care.
Despite these positives, there are significant and recurring operational and safety concerns that must be highlighted. A subset of reviews report inconsistent nursing coverage, insufficient nurse visits, and medication management problems — including medications not being given consistently and supplies running low without timely refills. One review describes very serious clinical failures: malfunctioning call buttons, environmental safety hazards (uncovered outlets and extension cords), failure to follow PT/OT guidance, and a catheter issue that reportedly led to internal bleeding and transfer to another facility. These are critical issues because they directly affect resident safety and clinical outcomes.
Other practical and administrative problems were mentioned: short-staffing on night shifts, variability in communication (some reviews praised it while others reported poor communication and lack of follow-up), a report of meals being limited or poor in one case, and a complaint about billing processes (a medical bill not being forwarded after discharge). There was also a note that families needed more training on oxygen equipment, indicating gaps in discharge education or equipment support.
In sum, Anastasia - Home Care for the Elderly appears to deliver compassionate, rehabilitation-focused, and home-like care for many residents, with enthusiastic praise for staff, leadership, cleanliness, meals, and therapy outcomes. However, several reviews document critical lapses in safety, medication administration, staffing consistency (especially nights), and administrative follow-through. The pattern suggests generally strong person-centered care and environment, but with some potentially serious quality-control and operational risks that need addressing. Prospective residents and families should weigh the positive testimonials about staff and therapy against the reported safety and medication-management concerns, and current management should prioritize fixing call systems, medication protocols, night staffing, safety hazards, discharge training, and billing follow-through to align the facility’s operational practices with the high level of interpersonal care many reviewers describe.
