I toured and moved my mom here and we're very pleased - the facility is luxurious, spotless, and the spacious rooms (many with patios/balconies) feel like home. Dining is outstanding (incredible chef, large menu and diabetic accommodations), the staff (Natasha and Michelle especially) went above and beyond, activities and beautiful gardens keep residents engaged, and the community has a warm, caring atmosphere.
Loved one of resident
Jul 2026
Pricing
Prices shown are estimates and subject to change. Contact your senior living advisor for current pricing.
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Amenities
Healthcare services
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Coordination with health care providers
Hospice waiver
Medication management
Mental wellness program
Healthcare staffing
12-16 hour nursing
24-hour call system
24-hour supervision
Meals and dining
Diabetes diet
Meal preparation and service
Special dietary restrictions
Room
Air-conditioning
Cable
Fully furnished
Housekeeping and linen services
Kitchenettes
Private bathrooms
Telephone
Wifi
Memory care community services
Dementia waiver
Mild cognitive impairment
Specialized memory care programming
Transportation
Community operated transportation
Transportation arrangement
Transportation arrangement (medical)
Transportation arrangement (non-medical)
Transportation to doctors appointments
Common areas
Beauty salon
Computer center
Dining room
Fitness room
Gaming room
Garden
Outdoor space
Small library
Wellness center
Community services
Concierge services
Fitness programs
Move-in coordination
Activities
Community-sponsored activities
Planned day trips
Resident-run activities
Scheduled daily activities
Reviews
4.51·(77)
Overall rating
5
4
3
2
1
Care
4.0
Staff
4.3
Meals
4.0
Amenities
4.2
Value
2.6
Pros
Compassionate, dementia-trained memory-care staff
Strong staff–resident rapport and personalized attention
Wide, engaging activities program
Skilled and accommodating culinary team
Beautiful grounds, gardens, and outdoor spaces
Well-appointed common areas and dining facilities
Range of care options (assisted living, memory care, respite)
Spacious apartment layouts with patios and balconies
Ongoing staff training and clinical competency focus
Rehabilitation and fitness amenities and classes
Family-friendly visiting and dining accommodations
Responsive admissions and personalized tours
High resident social engagement and community atmosphere
Cons
Inconsistent communication with families and caregivers
Variable leadership and management responsiveness
Unreliable staffing levels and frequent use of agency staff
Gaps in medication-management processes
Delayed maintenance and housekeeping response
Accessibility limitations for wheelchair users in some areas
Inconsistent food quality and limited menu alternatives
Occasional dining-staff conduct and service-tone issues
Large facility scale that can be disorienting for some residents
The Kensington at Walnut Creek presents a mixed but instructive profile. Many families and visitors praise the community for its strong memory-care focus, compassionate caregiving, and vibrant social life. The campus is repeatedly described as attractive and well-appointed: landscaped grounds, multiple common spaces, a grand dining room, and varied apartment sizes are consistent strengths. The activity program is broad and frequently cited as a major asset, with offerings spanning fitness, music, gardening, and specialized dementia-friendly programming that encourage resident participation and social engagement.
Care and staff performance are a central positive theme. Reviewers commonly note staff members who develop personal rapport with residents, demonstrate dementia-specific training, and provide attentive, individualized care. Admissions and care-coordination staff are singled out for helpful, personalized tours and assistance with move-in logistics. At the same time, operational patterns raise concerns: families describe inconsistent staffing levels, regular reliance on agency personnel, and lapses in medication-management and clinical oversight. These patterns suggest variability in day-to-day clinical reliability despite generally strong caregiver skills among long-term staff.
Dining and nutrition receive both high and critical marks. The culinary team and chef earn frequent praise for accommodations (including dietary needs) and flavorful menus; multiple reviewers highlight special events and a varied selection. Conversely, other reviewers describe inconsistency in meal quality, limited alternate-menu availability at times, and service-staff conduct that can feel brusque. These mixed observations point to a generally capable dining operation with gaps in consistency and guest experience during service.
Facilities and maintenance are likewise a blend of strengths and weaknesses. The physical environment — gardens, courtyards, gym and activity spaces — is repeatedly noted as a calming, restorative asset. Several units and public spaces have been updated and feel comfortable and spacious. However, reviews also indicate periodic maintenance and housekeeping delays, furnishing and carpet choices that have caused concern for some families, water-intrusion and associated sanitation concerns in at least one instance, and limitations in wheelchair access to certain activity areas. These items appear operational rather than intrinsic to the physical plant and may reflect variability in maintenance responsiveness.
Management and administrative practices are an area of notable divergence. While some families commend the community leadership for responsiveness and strong customer service, others describe top-down decision-making, poor follow-through, and frequent communication breakdowns — including phone/fax outages and billing or admissions friction. The contrasts in reviewer experience create a polarization: many reviewers feel the place is excellent and well run, while a smaller but vocal group identifies systemic operational issues that materially affect safety and quality of life.
Overall pattern: The Kensington offers many attributes that matter to families seeking memory care or assisted living — trained and caring staff, varied activities, quality dining for many residents, and an attractive campus. At the same time, families evaluating the community should probe operational areas where reviewers have signaled variability: staffing consistency and use of agency personnel, medication-management protocols, maintenance and housekeeping response times, accessibility for mobility-impaired residents, and communication practices with families. Prospective residents and their families will benefit from focused questions during a visit (staffing ratios, medication oversight, emergency response, maintenance turnaround, and accessibility accommodations) and from meeting the specific memory-care team and leadership to assess current performance and alignment with the family's priorities.
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Location
The Kensington at Walnut Creek is located at 1580 Geary Rd, Walnut Creek, CA, 94597.
About The Kensington at Walnut Creek
The Kensington at Walnut Creek is a two-story senior living community designed for adults aged 55 and older who want options as their needs change, and the community holds a license under California state rules; it supports independent living, assisted living, memory care, skilled nursing, and continuing care retirement, offering a range of apartments in one- and two-bedroom layouts from 450 to 820 square feet and allowing pets, which many folks appreciate. Residents can get help with daily tasks like bathing, dressing, and medication management, and the nursing team is available for about 12 to 16 hours each day, with a 24-hour call system for emergencies so people feel safe, and caregivers focus on each resident's strengths, offering support that changes with each person's needs, including special care for those living with dementia or Alzheimer's through tailored memory care programs and a memory care environment that helps reduce confusion and prevent wandering.
The Kensington's approach, called The Art of Living Well®, puts attention on balanced wellness-physical, social, emotional, and more-and offers the Healthy Strides program to help people stay active and healthy, along with plenty of engaging activities that encourage folks to connect with one another, whether it's on a shaded patio for outdoor dining or in the open-concept dining room that gets lots of natural light, and there's a Bistro area too for snacks and drinks. Meals come from chefs and meal planners who work to make food both tasty and healthy, and the community has regular meetings for residents to give feedback on meals and decorations, which helps everyone feel included and heard.
Licensed for up to 200 people, The Kensington provides a maintenance-free lifestyle with transportation services, high-speed Wi-Fi, and handicap accessible spaces, so people can focus on what matters to them, and companions and home care aides are available for those who want to stay home but need a little support. The place works to meet each person where they are, whether someone wants complete independence, needs some help now and then, or has more advanced care needs, and there's a 60-day satisfaction guarantee for new residents with certain terms to help people feel comfortable trying it out. The staff and residents often see each other as neighbors with everyone serving and being served, and the community's focus stays on safety, trust, transparency, and helping each person keep as much independence as possible while always treating people with dignity, which means many people find comfort in knowing care keeps up with whatever changes come with age.
Kisco Senior Living, based in Carlsbad, California, specializes in developing and managing full-service senior living communities. Established over 30 years ago, Kisco operates 22 communities across six states, providing various living options, including independent living, assisted living, and memory care.
Kisco emphasizes a philosophy known as "Kisco Confidence," which focuses on safety, security, trust, transparency, and delivering five-star service. They follow best-in-class safety protocols, including a strict adherence to CDC guidelines and comprehensive hygiene and health standards. Their communities are designed to promote an enriched lifestyle with a focus on emotional, intellectual, physical, social, spiritual, and vocational needs.
Kisco Senior Living is known for its hospitality-driven approach and programs such as the "Healthy Strides" wellness initiative. They offer personalized care and support through custom packages tailored to individual resident needs, including skilled nursing and rehabilitation services. The company's commitment to quality and service excellence has earned them recognition, with many communities receiving prestigious industry accolades.
Their communities, spread across states like California, North Carolina, Florida, Hawaii, and Utah, offer a variety of amenities and services designed to enhance the residents' quality of life. The "Kisco Signature" portfolio, launched in 2023, provides a five-star lifestyle with services developed in partnership with Forbes Travel Guide, including personal errand and grocery delivery services.
Kisco's approach is deeply rooted in principles of integrity, dignity, compassion, and a commitment to enhancing each resident's lifestyle through responsive service, high-quality programs, and a strong sense of community.
People often ask...
The Kensington at Walnut Creek offers competitive pricing, with rates starting at a cost of $4,500 per month.
The Kensington at Walnut Creek offers independent living, assisted living, and memory care.
There are 18 photos of The Kensington at Walnut Creek on Mirador.
Yes, The Kensington at Walnut Creek allows residents to age in place and adjust their level of care as needed.
The full address for this community is 1580 Geary Rd, Walnut Creek, CA 94597.
No, The Kensington at Walnut Creek does not offer respite care.
Respite care in assisted living communities provides temporary, short-term relief for primary caregivers by offering professional care for their loved ones. It allows individuals to stay in an assisted living community for a limited time, giving caregivers a break while ensuring residents receive necessary support and assistance with daily activities.
Safety & Compliance
In California, the Department of Social Services' Community Care Licensing Division licenses residential care facilities for the elderly, conducting inspections and investigating complaints.
Investigated allegations that staff mishandled residents’ medications and failed to safeguard medications. Investigators found insufficient evidence to prove the violations.
17 Feb 2026Inspection
17 Feb 2026Inspection
Identified that a narcotic medication was administered twice to a resident in the morning due to duplicate orders in the MAR/QMAR system, creating a potential safety risk.
Type B87465(c)(2)
18 Dec 2025Inspection
18 Dec 2025Inspection
Identified multiple medication administration errors involving residents, including giving the wrong medication, not following physician directions, and administering medication via food.
Type B87465(c)(2)
18 Dec 2025Inspection
18 Dec 2025Inspection
Investigated an incident where a resident was found on the floor with forehead bruising and transported to the hospital; staff updated monitoring and care planning.
09 Dec 2025Complaint
09 Dec 2025Complaint
Investigated allegations that staff mismanaged residents' medications, falsified medication administration records, and failed to ensure staff administering medications were properly trained.
Type B87465(a)(6)
Type B87629(b)(1)
09 Dec 2025Inspection
09 Dec 2025Inspection
Identified that a resident unable to self-administer medications received an intravaginal cream from staff, contrary to physician orders.
Type B87622(a)(2)
09 Dec 2025Inspection
09 Dec 2025Inspection
Identified a failure to immediately call 9-1-1 after an injury that posed an imminent health risk to a resident.
Type B87465(g)
09 Dec 2025Inspection
09 Dec 2025Inspection
Investigated an incident involving a resident; no deficiencies were found.
09 Dec 2025Inspection
09 Dec 2025Inspection
Investigated a reported incident between two residents; no deficiencies identified.
09 Dec 2025Inspection
09 Dec 2025Inspection
Investigated an incident involving a resident reported on 11/15/2025 and interviewed staff; no deficiencies were noted.
27 Aug 2025Inspection
27 Aug 2025Inspection
Identified that a resident elopement was not reported to licensing within the required time, creating potential safety and personal rights concerns for residents.
Type B87468.2(a)(4)
27 Aug 2025Inspection
27 Aug 2025Inspection
Investigated an incident in which a resident was given the wrong medication by a medication technician.
Type B87465(c)(2)
27 Aug 2025Complaint
27 Aug 2025Complaint
Investigated an unlawful eviction; found the eviction notice did not include the ombudsman's contact information and was not rescinded as required.
Type B1569.683(a)(3)
27 Aug 2025Inspection
27 Aug 2025Inspection
Identified late submission of unusual incident reports and failure to provide timely written reports for incidents affecting residents.
Type B87211(a)(1)
27 Aug 2025Complaint
27 Aug 2025Complaint
Investigated the allegation that staff did not ensure pest-free conditions. Evidence did not establish the allegation.
14 Aug 2025Inspection
14 Aug 2025Inspection
Identified safety and compliance issues, including hot water temperatures above safe levels, unsecured prescription medications, missing required postings, and incomplete staff training records.
Type A87303(e)(2)
Type A87465(h)(2)
Type B1569.618(c)(3)
Type B1569.625(b)(2)
Type B87468(c)(2)(A)
19 Nov 2024Inspection
19 Nov 2024Inspection
Observed that two staff were not fingerprinted and linked to the site during a complaint investigation.
06 Nov 2024Inspection
06 Nov 2024Inspection
Identified an elopement from the memory care unit and related door maintenance and supervision concerns that posed safety risks.
Type B87303(a)
Type B87705(k)
10 Sept 2024Inspection
10 Sept 2024Inspection
Identified deficiencies included no current medical assessment for a resident with dementia and incomplete required staff training, including dementia care and postural supports topics.
Type A87707(c)(5)
Type A1569.625(b)(2)
Type B87458
Type B1569.626(a)
Type B1569.696(a)
07 Aug 2024Inspection
07 Aug 2024Inspection
Identified several health and safety deficiencies, including missing health screenings and TB tests for staff, incomplete annual trainings for staff, a missing TB test for a resident, missing annual medical assessments for multiple residents, and incomplete quarterly disaster drills.
Type B87411(f)
Type B1569.625(b)(2)
Type B87458(b)(1)
Type B1569.695(c)
Type B87707(c)(5)
07 Aug 2024Complaint
07 Aug 2024Complaint
Investigated the allegation that staff mismanaged residents' medication; findings included confusion about a thyroid medication and multiple missed insulin injections.
Type B87464(f)(4)(f)
07 Aug 2024Complaint
07 Aug 2024Complaint
Identified that medication was not administered according to the physician's orders and insulin injections were not given in a timely manner.
Type B87465(c)(2)
Type B87464(f)(4)(f)
07 Aug 2024Inspection
07 Aug 2024Inspection
Identified a deficiency where a staff member injected insulin into a resident who could not self-administer injections, posing a potential health and safety risk.
24 Apr 2024Inspection
24 Apr 2024Inspection
Identified that a memory care unit window and its screen were unsecured, creating a safety risk for residents.
Type B87303(a)
24 Apr 2024Inspection
24 Apr 2024Inspection
Investigated an incident in which a staff member gave another resident's medication to a resident in error during training.
Type A87468.2(a)(4)
24 Apr 2024Inspection
24 Apr 2024Inspection
Identified a suspected elder abuse allegation in which a caregiver allegedly told a resident that if she fell, she would be sent to the hospital and her leg would be cut off. No deficiencies were issued.
24 Apr 2024Inspection
24 Apr 2024Inspection
Investigated an allegation of elder abuse in which a caregiver yelled at a memory care resident and threatened to give a cold shower; the caregiver was terminated.
26 Oct 2023Inspection
26 Oct 2023Inspection
Investigated a death report; death occurred on 10/12/2023 with an unknown cause. Additional information was collected and no deficiencies were cited.
24 Jul 2023Inspection
24 Jul 2023Inspection
Identified deficiencies included missing or outdated physician's reports for residents with dementia and lack of required first aid training for staff.
Type B87705(c)
Type B87411(c)
24 Jul 2023Inspection
24 Jul 2023Inspection
Observed that a participant gained knowledge about running and maintaining operations in accordance with regulations.
24 Jul 2023Inspection
24 Jul 2023Inspection
Found readiness for licensure with no issues noted during a pre-licensing visit.
14 Jun 2023Inspection
14 Jun 2023Inspection
Observed a pre-licensing readinessCOMP II with the applicant and administrator; they confirmed understanding of licensing laws and required areas.
12 Jun 2023Inspection
12 Jun 2023Inspection
Investigated theft-related unusual incident reports after multiple residents reported missing items; advised conducting an internal investigation and updating Personal Items List.
12 Jun 2023Inspection
12 Jun 2023Inspection
Investigated an incident where one resident allegedly raped another; staff and residents provided conflicting accounts.
16 Feb 2023Inspection
16 Feb 2023Inspection
Observed infection-control measures in place, including screening, PPE use, and supplies; no deficiencies were cited.
07 Jun 2022Inspection
07 Jun 2022Inspection
Observed an unannounced complaint visit and a discussion with the administrator about prior reports.
20 May 2022Inspection
20 May 2022Inspection
Observed an infection control inspection; no deficiencies cited. Lighting and safety features were adequate, medications were locked away, and food supplies were sufficient.
13 May 2022Complaint
13 May 2022Complaint
Identified a musky odor in a resident's apartment after a flood, attributed to cat litter in the unit. Found there was no supervisor on duty and staff did not notify the authorized representative about incidents.
Type B87303(a)(1)
Type B87411(a)
Type B87211(a)(2)
07 Apr 2022Complaint
07 Apr 2022Complaint
Investigated a Norovirus outbreak, dirty kitchen and staff bathrooms, and inadequate handwashing; the allegations were unsubstantiated.
28 Mar 2022Inspection
28 Mar 2022Inspection
Observed a case management visit to deliver an amended report to the administrator.
02 Mar 2022Complaint
02 Mar 2022Complaint
Found that the administrator’s qualifications met regulatory requirements. Interviews indicated residents were not handled roughly and food quality was generally acceptable.
Type A87405
02 Mar 2022Complaint
02 Mar 2022Complaint
Investigated multiple complaints about care practices and record handling. Found that several allegations lacked sufficient evidence.
05 Nov 2021Complaint
05 Nov 2021Complaint
Identified that a staff member physically abused a resident by pushing, causing bruising and a bump on the head. Another staff member filmed the incident while others failed to report it.
Type A1569.269(a)(10)
Type A1569.269(a)(1)
Type A87211(c)(c)
05 Nov 2021Complaint
05 Nov 2021Complaint
Investigated the allegation that staff failed to protect a resident from harm and failed to address a resident's change in medical condition; there wasn't enough evidence to prove the allegations.
24 Sept 2021Complaint
24 Sept 2021Complaint
Investigated heating and air issues in memory care, with a portable air conditioner in a resident's room; a pest issue had been inspected and treated, and no vermin were observed during the visit.
16 Dec 2020Inspection
16 Dec 2020Inspection
Found that the home had a sufficient supply of perishable and non-perishable foods, a locked medication room, and passageways free of obstruction. Identified no deficiencies, and noted utilities were in good repair during a video visit conducted due to shelter-in-place.
06 Mar 2020Inspection
06 Mar 2020Inspection
Confirmed deficiencies were identified during a routine inspection, including one regarding the accessibility of cleaning supplies.
Disclaimer
Mirador Living is not affiliated with the owner or operator(s) of The Kensington at Walnut Creek. The information above has not been verified or approved by the owner or operator. For exact information, please contact The Kensington at Walnut Creek directly. There is no cost for this service. We are compensated by the community you select.
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