Pricing ranges from
    $5,495 – 7,209/month

    Ivy Park at Pleasanton

    5700 Pleasant Hill Rd, Pleasanton, CA, 94588
    4.2 · 48 reviews
    • Assisted living
    • Memory care

    Pricing

    $5,495+/moSemi-privateAssisted Living
    $7,143+/moStudioAssisted Living
    $7,209+/mo1 BedroomAssisted Living
    $6,594+/moSuiteAssisted Living

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    Amenities

    Healthcare services

    • Accept incoming residents on hospice
    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Coordination with health care providers
    • Hospice waiver
    • Medication management
    • Mental wellness program
    • Respite program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Internet
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Memory care community services

    • Dementia waiver
    • Mild cognitive impairment
    • Specialized memory care programming

    Transportation

    • Community operated transportation
    • Located close to restaurants
    • Located close to shopping centers
    • Transportation arrangement
    • Transportation arrangement (medical)
    • Transportation arrangement (non-medical)
    • Transportation to doctors appointments

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Family private dining rooms
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor patio
    • Outdoor space
    • Pet friendly
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    4.19 · 48 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      4.2
    • Staff

      4.2
    • Meals

      4.0
    • Building

      4.3
    • Value

      3.9

    Location

    Map showing location of Ivy Park at Pleasanton

    About Ivy Park at Pleasanton

    Ivy Park at Pleasanton sits in a suburban small-town area and is part of the Ivy Living communities network, and while there's not a lot of detailed information out there about it, what stands out is the community's use of special names for their programs and some of their facilities, like their memory care program called EverYou and their memory care services under the name Evergreen at Ivy, which are both set up to guide and engage residents with dementia or Alzheimer's through daily activities in a secure setting, and you'll also find services for independent living, assisted living, reminiscence care, and even nursing home care all on site, so whatever the level of need, folks can find a spot, whether that's full support or help with some daily activities like bathing, dressing, or medication management. The executive director goes by Gilbert Castro and Nicole Torres handles the marketing, while the staff as a whole aims to be friendly, helpful, and kind, giving a hand where it's needed but always working to make sure residents keep their independence as much as possible, and making sure people feel welcome and know their contributions matter. The EverYou and Evergreen at Ivy programs provide things like mentally stimulating events, social groups, personalized wellness plans, and secure housing to help residents stay active, safe, and connected, and that's in addition to common areas that make it easy to socialize, indoor and outdoor spaces for sunshine or conversation, and basic needs met with amenities like a dining room, fitness center, salon, beautician services, and Wi-Fi, plus everyday comforts such as housekeeping, laundry, safety systems, and accessible layouts. Residents can pick what suits them from all sorts of living arrangements, from studios and private rooms to semi-private and two-bedroom places, and there's also room options that come with kitchenettes and handy features like washers and dryers. Meals get served daily with a focus on nutrition and quality ingredients, and folks who want to stay busy will find plenty going on, whether it's onsite games, arts and crafts, health and wellness sessions, devotional services, or social gatherings organized to help people form friendships and stay sharp, while transportation is there when someone needs a ride for appointments or outings. Ivy Park at Pleasanton also brings in healthcare providers for things like nursing, podiatry, wound care, and occupational therapy, so a range of needs get attention right where residents live, and for those who want to bring along a pet or need handicap accessibility, those boxes are checked too. The staff puts an emphasis on keeping the community safe and lively, and there's always a focus on the individual, whether that means offering a helping hand with dressing, grooming, or bathing, organizing memory programs, or supporting independent living with social opportunities and maintenance-free housing. Community tours are offered for anyone wanting an inside look at what life's like, including meals and activities, and countless small touches, from the garden out back to the game rooms and patio, are in place to help residents feel at home and connected to each other and their surroundings.

    About Sunrise Senior Living

    Beginning with a single community in 1981, there are now more than 280 Sunrise Senior Living communities throughout the U.S. and Canada. Each of our communities maintains the mission laid out by Sunrise founders Paul and Terry Klaassen more than 40 years ago: to champion quality of life for all seniors. The Klaassens’ vision to redefine senior care resulted in a resident-centered approach to care that focuses on the individuality of each resident and has set the standard in the assisted living industry. We are defined by our people. Our team of serving hearts are guided by our mission, Principles of Service and Values – all of which help encourage independence, preserve dignity and enable freedom of choice for each resident.

    People often ask...

    State of California Inspection Reports

    42

    Inspections

    4

    Type A Citations

    11

    Type B Citations

    6

    Years of reports

    05 Aug 2025
    Reviewed documents from the complaint investigation concerning the allegation and found no deficiencies.
    • § 9058
    02 Jul 2025
    Found that the allegation that staff interfered with visitation was unsubstantiated.
    23 May 2025
    Identified five specific allegations—staffing adequate to meet residents' needs; supervision of fall-risk residents; timely notification to responsible parties of incidents; provision of clean linen; and assistance with bathing—as unsubstantiated.
    25 Apr 2025
    Investigated a complaint and found missing documents in a resident's file, which staff said were moved to off-site storage; identified deficiencies that could lead to civil penalties.
    • § 87506(b)(17)
    • § 9058
    13 Feb 2025
    Found that the allegation that staff unlawfully evicted a resident was unsubstantiated. Found that the allegation of the phone not being in service was unsubstantiated.
    16 Oct 2024
    Identified that May 2024 shower and toileting schedules, May 2024 staff schedules, and home health records for a resident, including the full resident file, were not on file or accessible during the visit. An exit interview was conducted with the administrator.
    29 Aug 2024
    Found no evidence to support the allegations that staff neglected leading to a pressure injury or left the resident in a dirty, soaking wet diaper for extended periods; records showed no pressure injuries and routine diaper changes were followed. Found no evidence to support the allegation that staff did not treat the resident with respect; interviews indicated the resident was appropriately placed and no disrespect was observed.
    22 Aug 2024
    Reviewed Component III with the Executive Director during a PowerPoint presentation.
    22 Aug 2024
    Found no issues during the unannounced pre-licensing visit for a CHOW, with checks of interior and exterior living areas, bedrooms, bathrooms, kitchen, dining and activity spaces, and outdoor spaces. Ensured safety and compliance with room temperature at 72°F, hot water at 106°F, a complete first-aid kit, working smoke and carbon monoxide detectors, a fire extinguisher last serviced on 11/16/2023, and complete staff (5) and resident (6) files.
    22 Aug 2024
    Confirmed presentation of Component lll by LPA to ED on 08/22/2024.
    21 Aug 2024
    Identified razors in the bathroom of a resident's room. Noted a deficiency for not submitting proof of correction by the due date, with potential penalties for repeat violations.
    21 Aug 2024
    Razors were found in a resident's room during the inspection.
    • § 87705(f)(1)
    05 Jul 2024
    Found that the requested documents were not sent on 6/24/2024, and although proof of sending was later obtained, there was not enough evidence to determine whether the alleged violation occurred.
    05 Jul 2024
    Investigated a complaint regarding document submission; found insufficient evidence to prove or disprove the alleged violation.
    22 May 2024
    Found no deficiencies; hot water measured 124 degrees in one bathroom, refrigerator 36 degrees, medications locked, first-aid kit complete, fire extinguisher full and last serviced on 04/15/2024, no water hazards, and food supplies sufficient for seven days non-perishable and two days perishable, with residents observed engaged in activities.
    22 May 2024
    Inspection found no deficiencies and residents were seen engaged in various activities.
    15 Feb 2024
    Found an unwitnessed fall in the common area; the resident was transported to a hospital, diagnosed with a urinary tract infection and placed on head-injury precautions, and has been closely monitored with no further falls. No deficiencies were issued.
    15 Feb 2024
    Reviewed an incident report of a fall resulting in injury, with appropriate follow-up care provided to the individual involved, leading to no deficiencies being issued during the visit.
    27 Oct 2023
    Found no deficiencies after reviewing 10 resident files and 10 staff files and inspecting living areas, bathrooms, dining rooms, kitchens, and outdoor spaces; safety features, food storage, medication handling, and staff training were in compliance.
    27 Oct 2023
    Inspection on 10/27/2023 found the facility in compliance with regulations, with no deficiencies cited.
    02 Aug 2023
    Found that the resident sustained falls with minor injuries, medical attention was not sought promptly, staff did not respond to call buttons in a timely manner, and the resident was left in soiled clothing for extended periods. Found that hospice care plan was not followed and safeguarding personal property concerns were not established; allegations about medications as prescribed and treating the resident with dignity were not established.
    02 Aug 2023
    Confirmed falls, delayed medical attention, and inadequate response times to call buttons at the facility. Staff also left residents in soiled clothing and did not follow hospice plans.
    • § 87465(a)(1)
    • § 87468.2(a)(4)
    • § 87465(a)(2)
    • § 87465(j)
    • § 87633(a)(4)
    04 May 2023
    Conducted an unannounced case management visit on 5/4/2023 at 12:00 PM to clarify management changes; met with the Executive Director and collected current staff and resident rosters and related notification letters. Found no deficiencies.
    04 May 2023
    No deficiencies identified during the visit.
    30 Mar 2023
    Investigated allegation that resident meals were prepared in an unsanitary manner. Observations of the kitchen and interviews with staff showed proper cleaning and food handling, and any dog present was kept in an office away from the kitchen.
    30 Mar 2023
    Unsubstantiated allegation of unsanitary meal preparation due to a dog in the kitchen. Staff denied knowledge of dog in food prep area, one staff admitted bringing dog to facility but was kept locked in office under supervision of Executive Director.
    • § 87705(f)(1)
    14 Dec 2022
    Found that residents were properly assessed for health changes and received medications on time; the allegation about access to supplies did not have enough evidence.
    14 Dec 2022
    Found no evidence supporting the allegation of improper assessment and medication administration. Staff reported access to necessary supplies and keys readily available for entry into supply room.
    30 Sept 2022
    Found no deficiencies cited after reviewing safety systems, emergency planning, medication storage, food supplies, environmental conditions, and staff health screenings.
    30 Sept 2022
    Inspection found the facility in compliance with state regulations, with no deficiencies cited.
    • § 87465(a)(2)
    • § 87468.2(a)(4)
    • § 87465(a)(1)
    • § 87465(j)
    • § 87633(a)(4)
    20 Sept 2022
    Found insufficient evidence that the alleged violation of COVID-19 testing guidelines occurred. COVID-19 testing and infection control followed guidelines, with mass testing conducted on 7/21/22 and ongoing reporting of positive cases to public health.
    20 Sept 2022
    Found that the COVID-19 testing and infection control procedures at the facility were in compliance with county guidelines.
    19 Jul 2022
    Found that a staff member was no longer employed there and not at the site; delivered an immediate exclusion letter to the business office coordinator. No deficiencies were cited; an exit interview was conducted.
    19 Jul 2022
    Identified no deficiencies during the visit.
    22 Dec 2021
    Found no clear evidence to support the claim that a night-shift staff member slept on the job or that pendant-call responses were delayed.
    22 Dec 2021
    Investigated a claim that an employee slept on the job, reviewing records and interviewing leadership. Found the specific allegation unsubstantiated, with no strong evidence to prove or disprove whether it happened.
    22 Dec 2021
    Tasked with investigating an allegation, findings revealed that the incident could not be definitively proven or disproven due to insufficient evidence.
    13 Mar 2020
    Interviewed staff and assessed records following a fall and subsequent death of a resident at the facility. No deficiencies were identified during the visit.
    10 Jan 2020
    Observed dirty furniture and cleanliness issues in resident apartments during a visit on 1/8/20.
    08 Jan 2020
    Interviews and record reviews did not support the allegations of staff neglect in regards to changing bedding or assisting with hearing aids, and response times to resident calls for assistance met acceptable standards.
    04 Dec 2019
    Identified deficiencies in safety measures and staff oversight during inspection of a care facility.
    22 Nov 2019
    Confirmed inadequate staffing levels and activities not being conducted as scheduled; unsubstantiated claims of staff failing to meet toileting needs in a timely manner.

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