San Carlos Elms

    707 Elm St, San Carlos, CA 94070
    • Assisted Living
    • Memory Care

    Warm professional staff and activities

    I toured the not-for-profit, non-chain community near Laurel St in San Carlos and was impressed by warm, professional staff who truly treat residents like family. Activities-expertly coordinated by Kathleen-are abundant (live music, visiting animals, exercise classes, weekly van outings), the dining felt homecooked and elegant, and the modern, clean common areas and grounds are inviting. With separate memory care, on-site services (salon, fitness room, library) and reliable medication oversight, it provides continuity of care and compassionate, dependable staff-I'd confidently recommend it.

    Loved one of resident
    Jul 2026

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    Reviews

    4.64·(14)

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      4.7
    • Staff

      4.9
    • Meals

      4.3
    • Amenities

      4.3
    • Value

      4.6

    Pros

    • Not-for-profit ownership
    • Continuity of care across independent living, personal care, and memory care
    • Dedicated on-site memory-care unit
    • Compassionate, professional caregiving staff
    • Strong medication-administration oversight
    • High-quality, restaurant-style dining
    • Engaging, varied activities program (music, animals, outings)
    • Robust resident transportation and outing schedule
    • Well-maintained grounds and attractively furnished common areas
    • Apartment-style independent-living options
    • On-site amenities (exercise room, beauty salon, library, store)
    • Central, walkable location near downtown and public transit

    Cons

    • Dim interior lighting in some indoor areas
    • Smaller private-room sizes in certain care levels
    • Limited secured outdoor space for some units
    • Perceived restrictive atmosphere in the memory-care unit
    • Variability in physical amenities between unit types
    • Limited immediate availability / active waitlist

    Summary of reviews

    San Carlos Elms presents as a well-regarded, not-for-profit senior living community offering a full continuum of care from independent apartment-style living through personal care and a separate memory-care unit. A consistent theme is continuity of care: residents can remain on campus as needs increase rather than being required to relocate to a different facility. The community’s central location within walking distance of downtown, nearby shops, and public transportation is noted as a practical advantage for residents and family members.

    Care quality and staff performance are frequent strengths in the reviews. Families and visitors describe staff as compassionate, patient, and professional; activity coordinators are specifically praised for organizing a broad range of engaging programming. Clinical oversight receives positive comment, with medication-administration practices called out favorably. These comments together suggest an operational emphasis on respectful resident interactions and clinically attentive care routines.

    Dining and activities are notable programmatic highlights. The dining room is described as restaurant-style with table settings and homecooked meals; reviewers emphasize pleasant dining experiences and adequate menus. The activities calendar is active and varied, including live music, visiting animals, bingo and petting-zoos, exercise classes, and scheduled van tours to local destinations. On-site amenities such as an exercise room, beauty parlor, library, and an on-campus store add to daily convenience and social opportunities.

    Facilities and atmosphere convey a generally warm, well-maintained environment: attractive common areas, tidy rooms (particularly in independent-living units), and pleasant grounds. At the same time, reviewers identify several recurring facility-level limitations. Interior lighting is described as dim in parts of the building, and private-room sizes are noticeably smaller in some care levels—most often referenced in association with higher-acuity or memory-care areas. Several comments characterize the memory-care unit as having a more restricted or 'lockdown' atmosphere and limited secured outdoor space, which may affect residents’ sense of openness and access to outdoor activities. There is also variability in the physical environment and amenities between unit types, which can produce different resident experiences depending on level of care. Finally, the community appears in regular demand, reflected by an active waitlist and limited immediate availability.

    In summary, San Carlos Elms projects strengths in compassionate caregiving, clinical oversight, robust programming, and quality dining within a well-appointed, centrally located campus. Prospective residents and families should weigh those strengths against operational limitations that show up across care levels—primarily interior lighting, smaller private quarters in certain units, restricted outdoor access in memory care, and limited immediate openings. For families prioritizing continuity of care, attentive staff, and an active social program in a not-for-profit setting, the community merits close consideration; those for whom larger private living space, abundant natural light, or open outdoor access in every unit are priorities should clarify unit-specific layouts and access policies during a tour.

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    Location

    Map showing location of San Carlos Elms

    San Carlos Elms is located at 707 Elm St, San Carlos, CA, 94070.

    About San Carlos Elms

    San Carlos Elms stands as a non-profit senior community located in the town of San Carlos, with nearby shops, cafes, a library, and public transportation within safe walking distance, and you also see Sequoia Hospital and the San Carlos Center close by for medical needs. The facility is not part of a chain and is operated by the San Carlos Development Corporation, which means the community focuses on being reliable and responsible rather than making a profit. There are 89 apartments, including studios, one-bedroom, and two-bedroom units offering private suites, shared rooms, and furnished accommodations, and most apartments come with kitchenettes, full baths, and some feature balconies or patios for a bit of fresh air, wall-to-wall carpeting is standard, and you get air-conditioning, internet, WiFi, telephone, and cable in every apartment. Residents can live independently or get different levels of help as their needs change, so if someone starts needing more care or even hospice services, there's no need to move elsewhere, and there are services for activities of daily living like bathing, dressing, grooming, toileting, and medication management.

    The staff's available around the clock, and they're described as polite, flexible, patient, and always ready to help, ensuring safety with the Vigil Integrated Care Management System and a 24-hour call system, and they handle housekeeping, laundry, linen service, home maintenance, and even cooking, which includes organic food and ingredients. Meals are served restaurant-style in a formal dining room, where residents enjoy three nutritious meals daily, snacks, and there's special care for different diets with options for personalized menu planning based on resident input, and sometimes there's a home-cooked feel that reminds one of family meals. San Carlos Elms offers transportation services with its own shuttles and sedans to appointments, errands, or trips, which adds to ease and peace of mind for those who no longer drive, plus free underground parking is available for those who still do.

    The community encourages an active life with scheduled excursions, entertainment, craft activities, a broad social and events calendar, gym access, wellness programs, and a range of group activities to foster friendship and fun, and it's common to see groups in the resident lounge sipping coffee or catching up on the news, while others might be in the recreation room, fitness room, billiards room, or salon. There are lounges, libraries, private gathering spaces, balconies and patios, and even pet-friendly policies letting people keep their furry friends with them, and the environment is known for being clean and odor-free with elegant home-like furnishings. Memory care has its own dedicated unit called The Grove at San Carlos Elms, which provides custom care plans, safety features, and activities to keep cognitive health as strong as possible, and family members can stay in touch with Skype, Zoom, and FaceTime, and follow along with frequent updates, newsletters, and even live or recorded events that give a window into daily community life.

    San Carlos Elms tries to help people stay as independent as they're able, with personalized care plans, a broad menu of assistance levels, and structured programs for those needing more support, along with organized social, cultural, and educational events, so it's a place that meets people where they are and works to help everyone maintain their dignity, health, and connections as they age.

    People often ask...

    San Carlos Elms offers assisted living and memory care.

    There are 16 photos of San Carlos Elms on Mirador.

    The full address for this community is 707 Elm St, San Carlos, CA 94070.

    No, San Carlos Elms does not offer respite care. Respite care in assisted living communities provides temporary, short-term relief for primary caregivers by offering professional care for their loved ones. It allows individuals to stay in an assisted living community for a limited time, giving caregivers a break while ensuring residents receive necessary support and assistance with daily activities.

    Safety & Compliance

    In California, the Department of Social Services' Community Care Licensing Division licenses residential care facilities for the elderly, conducting inspections and investigating complaints.

    License number415600135
    StatusLicensed
    Facility typeResidential Care Elderly
    Capacity130 residents
    LicenseeSAN CARLOS DEVELOPMENT CORPORATION
    EffectiveJune 4th, 1998
    View the official license record

    Inspection Reports

    18

    Reports

    13

    Type A Citations

    2

    Type B Citations

    1

    Complaints

    7

    Years

    14 May 2026Inspection
    Found no deficiencies cited during the visit.
    16 May 2025Inspection
    Identified that sketches and fire clearance did not indicate which rooms are approved for bedridden persons.
    02 May 2025Inspection
    Found that all resident records and staff files were complete with no deficiencies noted.
    25 Apr 2025Inspection
    Found no deficiencies cited during the visit.
    31 May 2024Inspection
    Observed residents engaging in activities with safety measures in place; no deficiencies cited.
    17 May 2024Inspection
    Observed that a resident died by suicide in the bathroom; a suicide note was found; there were no signs of foul play and no prior suicidal ideations reported.
    29 Dec 2023Inspection
    Identified that a staff member physically abused two residents while under care; civil penalties were assessed for the incident.
    • Type A87468.1(a)(2)
    • Type A15610.63
    • Type A1569.49
    21 Dec 2023Inspection
    Identified deficiencies related to staff criminal record clearance and administrator qualifications, with one penalty dismissed on appeal and another penalty issued.
    • Type A87355(e)(1)
    • Type A87355(e)(2)
    • Type A87405(h)(1)
    18 Oct 2023Inspection
    Identified staffing and training concerns after a caregiver with no formal caregiving training worked the night shift, performing resident care with inadequate supervision.
    • Type A87411(a)
    • Type A87411(d)
    • Type A87405(h)
    18 Oct 2023Inspection
    Identified an allegation that staff failed to provide care, supervision, and services, resulting in a resident sustaining multiple injuries. A civil penalty was issued for serious bodily injury.
    • Type A87468.2(a)(4)
    • Type B1569.49
    • Type B15610.67
    22 Sept 2023Inspection
    Investigated an allegation that a staff member sexually abused two residents on 5/28/2023, raising concerns about resident safety.
    • Type A87468.1(a)(2)
    • Type A87355(e)(2)
    • Type A87405(h)(1)
    07 Jun 2023Inspection
    Identified an allegation that care, supervision and services did not meet a resident's needs, resulting in serious bodily injury.
    06 Jun 2023Inspection
    Investigated two incidents reported to licensing during an unannounced case management visit and noted that further investigation was needed.
    05 Jul 2022Inspection
    Identified that a resident who had been there for about three years was found on the bathroom floor after attempting to ambulate with a walker and was transported to the hospital; no foul play or fault found.
    05 Jul 2022Inspection
    Observed infection control measures in place, including signage, screening logs, and PPE supplies; meals were delivered to residents' rooms due to the COVID outbreak, and isolation rooms had proper postings.
    08 Oct 2020Inspection
    Found that a resident eloped from the premises on September 28, 2020, was not in bed at 9:20 AM, and was later located a few blocks away and transported to a hospital for medical evaluation; alarms were not active after 8:30 AM, and there were no injuries. Following reassessment, the resident was moved to memory care.
    08 Oct 2020Inspection
    Found an alleged fall with injury when the resident, who used a walker, fell to her side; no two-person assist was used and caregivers walked beside to support. Found that the resident had no prior history of falls and was reportedly doing well, and the incident was reported to the licensing agency.
    26 Nov 2019Complaint
    Investigated incidents showed that a resident fell three times in a short period, leading to serious injuries, with staff being unable to provide adequate assistance during those times. A civil penalty was assessed due to the injuries resulting from these falls.

    Disclaimer

    Mirador Living is not affiliated with the owner or operator(s) of San Carlos Elms. The information above has not been verified or approved by the owner or operator. For exact information, please contact San Carlos Elms directly. There is no cost for this service. We are compensated by the community you select.

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