I chose Buena Vista Assisted Living for my mother and have been very pleased. The staff - from caring caregivers to Susie the longtime activity director and Executive Director David - are warm, responsive and personalize care; daily activities like Bingo, music and exercise keep residents social and engaged. The Art Deco building, sunny rooms and garden offer spectacular San Francisco views and a homey, well-kept atmosphere in a longtime, locally run community I'd recommend.
Loved one of resident
Jul 2026
Pricing
Prices shown are estimates and subject to change. Contact your senior living advisor for current pricing.
Schedule a Tour
Amenities
Healthcare services
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Medication management
Mental wellness program
Healthcare staffing
12-16 hour nursing
24-hour call system
24-hour supervision
Meals and dining
Diabetes diet
Meal preparation and service
Restaurant-style dining
Special dietary restrictions
Room
Air-conditioning
Cable
Fully furnished
Housekeeping and linen services
Kitchenettes
Private bathrooms
Telephone
Wifi
Memory care community services
Mild cognitive impairment
Specialized memory care programming
Transportation
Community operated transportation
Transportation arrangement
Transportation arrangement (non-medical)
Common areas
Beauty salon
Computer center
Dining room
Fitness room
Gaming room
Garden
Outdoor space
Small library
Wellness center
Community services
Concierge services
Fitness programs
Move-in coordination
Activities
Community-sponsored activities
Planned day trips
Resident-run activities
Scheduled daily activities
Reviews
4.23·(30)
Overall rating
5
4
3
2
1
Care
4.7
Staff
4.2
Meals
4.5
Amenities
4.4
Value
5.0
Pros
attentive, personalized caregiving
compassionate dementia-care programming
efficient medical coordination with outside providers
transparent, reasonable fee structure
elegant dining room and varied, balanced menus
regular musical performances and entertainment
daily exercise and engaging activities program
beautiful gardens and panoramic city views
intimate, homelike atmosphere
experienced long‑tenured staff and activity leadership
family‑run, hands‑on ownership and local management
weekly housekeeping and laundry service
medication administration and pharmacy coordination
bright rooms with abundant natural light
central, accessible location near Buena Vista Park
Cons
limited on‑site licensed nursing and higher‑acuity clinical support
inconsistent staff responsiveness and communication tone
challenges in admission coordination and placement facilitation
limited meal‑service hours and no self‑serve snack/beverage station
small resident rooms and space constraints
older building requiring selective updates and modern amenities
capacity primarily suited to lower‑acuity residents, not skilled nursing
variable perceptions of management accessibility and responsiveness
Summary of reviews
Buena Vista Manor House presents as a small, long‑established assisted living community with strong strengths in personalized caregiving, social programming, and a well‑maintained historic setting. Many families describe a warm, homelike atmosphere supported by long‑tenured staff and hands‑on local ownership. The facility's architectural character, abundant natural light, panoramic San Francisco views, and well‑tended gardens are recurring positives that contribute to resident quality of life and socialization in common areas.
Care quality is generally described as attentive and individualized. Staff are frequently noted for using residents' names, celebrating personal milestones, and providing compassionate dementia‑specific supports. The community provides medication administration and coordinates effectively with outside medical providers, which helps with transitions from higher‑acuity settings. At the same time, Buena Vista does not maintain on‑site licensed nursing coverage comparable to a skilled‑nursing facility, so prospective residents with high clinical needs should plan for additional outside clinical support or consider a higher‑acuity setting.
Staffing and management elicit mixed impressions. On the positive side, reviewers highlight experienced leaders, a dedicated activity director with long tenure, and a family‑run approach that many find respectful and reassuring. Conversely, there are intermittent concerns about staff responsiveness and the tone of some interactions, and a number of families experienced difficulties during the admission/placement process. These contrasting perceptions suggest that direct conversations about intake procedures, points of contact, and communication expectations are important during a tour.
Dining and daily living services are strengths in several respects: the dining room is described as elegant, menus are varied and balanced, and the community serves three meals daily with laundry and weekly housekeeping available. Operational limitations include restricted kitchen hours and the absence of a self‑serve coffee/snack station, which may affect residents who want more flexible food and beverage access outside scheduled meal times.
Programming is robust for an intimate facility: daily exercise, Bingo, musical performances, and other engaging activities are regularly offered and encourage resident interaction. The community’s small size supports social connection and individualized activity planning, which is a clear draw for residents seeking an active yet home‑like environment.
Facilities combine historic charm with practical limitations. The Art Deco character, preserved dining rooms and libraries, and floor‑to‑ceiling windows receive frequent praise, but reviewers also note small private rooms and areas where modernization would be beneficial. Housekeeping and sanitation practices are generally described positively, and the community has been noted for effective infection‑control measures.
Overall pattern: Buena Vista Manor House is best suited to older adults who value an intimate, well‑located, historically characterful assisted living environment with strong social programming and personalized caregiving for lower‑to‑moderate acuity needs. Prospective residents and families should confirm clinical staffing levels, emergency and outside‑provider coordination, kitchen/service hours, room dimensions, and specific communication practices during an in‑person visit to ensure alignment with medical and lifestyle needs.
Reviews written on Mirador
We have no reviews to show about Buena Vista Manor House.
Help other families by writing a review about your experience with this community.
Location
Buena Vista Manor House is located at 399 Buena Vista Ave E, San Francisco, CA, 94117.
About Buena Vista Manor House
Buena Vista Manor House stands as a mid-rise building surrounded by lush gardens and greenery, offering a calming place for seniors to call home, where you'll find private furnished suites with their own bathrooms, available for lease each month, and they do have shared studios and one-bedroom suites as well, which makes it easy for people to choose what fits them best. This place has a trusted record of serving seniors for over 30 years, with a qualified care team that offers 24-hour help for all sorts of needs, from daily living to medication management, and they have both nurse and companion services, providing a secure, stress-free environment that lets residents feel independent without worrying about home maintenance or chores, since the staff handles everything from linen and maid service to laundry each day. The care levels here include assisted living, memory care for elders with Alzheimer's or other memory loss, standard nursing care, independent living, and this is all wrapped up as what they call a Continuing Care Retirement Community, so people do get to stay even if their health needs change over time. Their amenities make daily life smoother, with a chef preparing nutritionally balanced meals, animal therapy with pets allowed under their pet-friendly policy, a library for reading, a parlor for relaxing, and garden patios where folks can walk or simply enjoy the peace and fresh air. Residents have many choices for activities, hobbies, and classes run by a full-time activities director, recreational therapists to help keep up independence, and there's medicine and daily transportation assistance if needed. For those needing memory care, they ensure safety and close support, with staff trained to help with the unique challenges of dementia and similar problems. Buena Vista Manor House lets seniors enjoy companionship, meaningful activities, animal visits, and peaceful gardens, while experienced caregivers see to both their comfort and safety, so residents can focus on enjoying the later years of life. There are some special terms to their services, and they do offer some features like connecting with Facebook, though those don't work in all web browsers, but the main thing is they aim to give residents a gracious, welcoming place to live with real support at every stage.
People often ask...
Buena Vista Manor House offers competitive pricing, with rates starting at a cost of $5,100 per month.
Buena Vista Manor House offers assisted living and memory care.
There are 26 photos of Buena Vista Manor House on Mirador.
The full address for this community is 399 Buena Vista Ave E, San Francisco, CA 94117.
No, Buena Vista Manor House does not offer respite care.
Respite care in assisted living communities provides temporary, short-term relief for primary caregivers by offering professional care for their loved ones. It allows individuals to stay in an assisted living community for a limited time, giving caregivers a break while ensuring residents receive necessary support and assistance with daily activities.
Safety & Compliance
In California, the Department of Social Services' Community Care Licensing Division licenses residential care facilities for the elderly, conducting inspections and investigating complaints.
Investigated a complaint that a resident sustained an injury while in care, but there wasn't enough evidence to determine whether the incident occurred.
13 May 2026Inspection
13 May 2026Inspection
Identified an incident in which a resident's lockbox containing medications and jewelry went missing; authorities were notified, a police report filed, and an internal investigation was underway.
08 May 2026Complaint
08 May 2026Complaint
Identified that staff handled residents roughly and interacted inappropriately with them.
Type B87468.1(a)(1)
Type B87468.1(a)(3)
08 May 2026Complaint
08 May 2026Complaint
Investigated and found insufficient evidence to determine whether the allegation occurred.
29 Jan 2026Inspection
29 Jan 2026Inspection
Identified a case where two residents were spoken to in a non-dignified manner by staff, impacting their personal rights.
Type B87468.1(a)(1)
24 Dec 2025Inspection
24 Dec 2025Inspection
Investigated an elopement incident and confirmed staff followed emergency policies; no deficiencies were cited.
28 Oct 2025Inspection
28 Oct 2025Inspection
Found no deficiencies; premises were clean, well maintained, with working fire safety systems, adequate food storage, and secured storage of cleaning supplies.
01 Oct 2025Inspection
01 Oct 2025Inspection
Observed completion of orientation and pre-licensing; immediate licensure recommended pending final approval.
02 Sept 2025Inspection
02 Sept 2025Inspection
Identified a wandering incident where a resident left unassisted, was found at a park, and was hospitalized.
Type A87464(f)(1)
28 Aug 2025Inspection
28 Aug 2025Inspection
Identified that the applicant/administrator completed COMP II and demonstrated understanding of licensing requirements.
09 Jul 2025Complaint
09 Jul 2025Complaint
Investigated the allegation of lack of supervision resulting in a resident falling from a bed. Evidence did not establish the incident.
09 Jul 2025Inspection
09 Jul 2025Inspection
Observed that a resident eloped but was located and returned; no deficiencies were cited.
25 Oct 2024Inspection
25 Oct 2024Inspection
Observed a clean, well-maintained care setting with functioning safety systems and active staff-resident interactions. Four of five reviewed residents required updated appraisals.
20 Jun 2023Inspection
20 Jun 2023Inspection
Observed adequate staff training, safety measures in place, and no deficiencies cited.
15 Feb 2023Inspection
15 Feb 2023Inspection
Observed infection control measures in place and no deficiencies were cited.
21 Dec 2022Inspection
21 Dec 2022Inspection
Observed comprehensive infection-control measures, daily screenings for residents and staff, consistent PPE availability, and posted safety cues; no deficiencies were noted.
24 May 2022Inspection
24 May 2022Inspection
Observed COVID-19 infection control measures in place, including PPE stations and daily screening logs, with no deficiencies cited.
28 Apr 2022Complaint
28 Apr 2022Complaint
Investigated the allegation that medication logs were not adequately documented, and findings showed numerous PRN and routine entries not properly initialed or entered by staff.
Type B87506(a)
29 Mar 2022Complaint
29 Mar 2022Complaint
Found that staff training occurred, with exams and certificates issued after in-services. Found that medications were prepared and administered according to physician orders, with monthly reconciliations and follow-up when orders changed or residents refused.
30 Dec 2021Inspection
30 Dec 2021Inspection
Observed infection control measures, PPE stations, and screening procedures in place. No deficiencies were identified.
06 Oct 2021Inspection
06 Oct 2021Inspection
Observed comprehensive infection-control measures in place, with residents wearing masks and social distancing maintained; no deficiencies were cited.
06 Oct 2021Inspection
06 Oct 2021Inspection
Observed COVID-19 precautions, cleaning schedules, and seating arrangements with social distancing in place; staff training was ongoing and eviction procedures were discussed, with no citations issued.
07 Jul 2021Inspection
07 Jul 2021Inspection
Observed that no deficiencies were cited during the visit. Confirmed the transparency status was updated to reflect probationary status.
24 May 2021Inspection
24 May 2021Inspection
Observed staff wearing PPE and residents wearing masks; no deficiencies observed.
17 Dec 2020Inspection
17 Dec 2020Inspection
Observed appropriate safety measures and no deficiencies noted during a tele-visit.
09 Dec 2020Inspection
09 Dec 2020Inspection
Observed ongoing COVID-19 safety measures and surveillance testing with no active cases. A new administrator began orientation and staff safety practices continued.
02 Dec 2020Inspection
02 Dec 2020Inspection
Observed a case management visit with no deficiencies identified. Mass staff testing occurred and residents and staff wore masks and remained socially distanced.
25 Nov 2020Inspection
25 Nov 2020Inspection
Observed no deficiencies identified during the visit. Staff screening, COVID-19 precautions, and ongoing communication with management were in place.
20 Nov 2020Inspection
20 Nov 2020Inspection
Found that only essential workers were admitted, and that communal dining and group activities would begin next week; no deficiencies were observed and staffing updates were provided.
13 Nov 2020Inspection
13 Nov 2020Inspection
Observed ongoing surveillance testing with 25% of staff and residents tested weekly, no positive cases, and overall stability in operations; noted two new administrators, a temporary power outage with emergency lighting, and continued resident activities.
10 Nov 2020Inspection
10 Nov 2020Inspection
Observed adherence to infection-control measures with no concerns noted during an unannounced case management visit.
06 Nov 2020Inspection
06 Nov 2020Inspection
Found no deficiencies during the tele-visit; observed proper PPE, clean areas, and residents who were well-groomed and engaged.
04 Nov 2020Inspection
04 Nov 2020Inspection
Observed PPE use and safety measures in the COVID area, with handwashing stations and staff break areas, and discussed updates to procedures and mask inventory.
02 Nov 2020Inspection
02 Nov 2020Inspection
Found no deficiencies after a tele-visit that included a tour of the COVID area and observations of PPE donning and doffing, with PPE supplies, signage, and related equipment in place.
28 Oct 2020Inspection
28 Oct 2020Inspection
Found residents safe and well cared for, with a comfortable temperature, five staff on duty, and no health or safety concerns identified. Noted stop signs inside COVID rooms to request help, call systems in each room connected to the front office, adequate food supplies, current fire safety equipment, and surveillance testing completed for 10 residents with no results yet.
26 Oct 2020Inspection
26 Oct 2020Inspection
Found that staff COVID-19 testing was completed with results pending and residents were scheduled for testing; a mobile PPE cart and isolation reminders were in place, and staff demonstrated proper donning and doffing. Observed secure medication storage, restricted entry to essential personnel, and ongoing telehealth check-ins; no deficiencies identified.
23 Oct 2020Inspection
23 Oct 2020Inspection
Found staff properly donned and doffed PPE, with signage posted throughout this location. Entry was limited to essential personnel and communal dining and group activities were paused pending health department review, with ongoing tele-visit follow-ups.
21 Oct 2020Inspection
21 Oct 2020Inspection
Found PPE donning and doffing were performed correctly, hand sanitizer and signage were in place; no deficiencies observed, testing at 25% with no positive residents, essential workers only admitted, and communal activities paused pending health department review, with N95s, gowns, and gloves available.
20 Oct 2020Inspection
20 Oct 2020Inspection
Identified ongoing discussions on COVID-19 containment and staff training, with tele-visits to continue.
Observed no deficiencies.
19 Oct 2020Inspection
19 Oct 2020Inspection
Identified deficiencies in staff PPE training and in disaster preparedness. Improper donning/doffing of N95 masks and lack of hand sanitizer were observed.
Type A87411
Type A87212
16 Oct 2020Inspection
16 Oct 2020Inspection
Found no deficiencies cited today. Observed staff demonstrating CDC-compliant PPE donning and doffing, posted handwashing signage, hand sanitizer in Covid+ rooms, and foot-operated trash cans, with PPE training logs provided by the administrator.
13 Oct 2020Inspection
13 Oct 2020Inspection
Found that all four on-duty caregivers demonstrated PPE donning and doffing, but additional training on the process was needed, and they were advised to review CDC donning and doffing guidance. No deficiencies were cited.
12 Oct 2020Inspection
12 Oct 2020Inspection
Observed temperature screening logs signed by EMT and Public Health nurse, PPE use with donning and doffing, and hand-washing signs; foot-operated trash bins on the 3rd floor and in the hallway, an evacuation chair in the stairwell, and a new Infection Preventionist on staff. Reported census at 49 as of 10/12/20; surveillance testing occurred on 10/9 with results pending, 20 foot-operated bins on the 3rd floor with more on order, walls near PPE hang cleaned between shifts; no deficiencies cited.
10 Oct 2020Inspection
10 Oct 2020Inspection
Identified no deficiencies and noted ongoing infection prevention measures. Census increased as residents returned from rehab, mass testing occurred with results pending, and no Covid cases were reported among staff or residents.
09 Oct 2020Inspection
09 Oct 2020Inspection
Found staff wearing proper PPE and visitors screened at entry, with two PPE stations on each floor and reminders about PPE posted on each resident door; PPE was checked hourly.
29 Sept 2020Inspection
29 Sept 2020Inspection
Identified two regulatory violations: the administrator lacked knowledge of eviction procedures, and care for a resident with an indwelling catheter was not properly ensured.
Type A87405
Type A87623
29 Sept 2020Complaint
29 Sept 2020Complaint
Found illegal eviction of a resident after hospital treatment when the administrator refused readmission due to higher care needs, despite an approved home health plan. Determined that this action violated the resident's rights by denying readmission and leaving the resident without necessary care.
15 Sept 2020Inspection
15 Sept 2020Inspection
Identified health and safety deficiencies, including inaccurate staff temperature logs, a thermometer that read low, missing evacuation chairs, and incomplete emergency plans. Also noted concerns about on-site administrator coverage and supervision.
Type A87405
Type A87465
Type A1569.695
14 Sept 2020Complaint
14 Sept 2020Complaint
Investigated complaints identified deficiencies in elevator maintenance, posting of current emergency and floor plans, proper PPE use by staff, disposal of soiled diapers, and timely reporting of COVID-19 cases and deaths.
Type A87211(a)(2)
Type A87212(a)
Type A87411(a)
Type A87625(b)(2)
Type A87303(a)
14 Sept 2020Complaint
14 Sept 2020Complaint
Identified changes to the building layout occurred without proper notification, residents were left unattended and unable to exit their rooms, and reporting of changes during the outbreak was not adequately managed.
Type A80022(a)(b)(7)(8)(A)
Type A80072(a)(7)
Type A87405
12 Feb 2020Inspection
12 Feb 2020Inspection
Confirmed purpose of visit during complaint follow up, conducted interviews with staff and residents. Reviewed and discussed findings with Administrator.
13 Nov 2019Complaint
13 Nov 2019Complaint
Determined that the allegation regarding discharge to a public guardian was unsubstantiated, as there wasn't sufficient evidence to conclude the alleged violations occurred or did not occur.
Disclaimer
Mirador Living is not affiliated with the owner or operator(s) of Buena Vista Manor House. The information above has not been verified or approved by the owner or operator. For exact information, please contact Buena Vista Manor House directly. There is no cost for this service. We are compensated by the community you select.
Are you an owner or operator of this community?
Claim this listing to receive messages from prospective customers and manage your community page.