Buena Vista Manor House

    399 Buena Vista Ave E, San Francisco, CA 94117
    • Assisted Living
    • Memory Care

    Warm responsive staff and activities

    I chose Buena Vista Assisted Living for my mother and have been very pleased. The staff - from caring caregivers to Susie the longtime activity director and Executive Director David - are warm, responsive and personalize care; daily activities like Bingo, music and exercise keep residents social and engaged. The Art Deco building, sunny rooms and garden offer spectacular San Francisco views and a homey, well-kept atmosphere in a longtime, locally run community I'd recommend.

    Loved one of resident
    Jul 2026

    Pricing

    Prices shown are estimates and subject to change. Contact your senior living advisor for current pricing.

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Memory care community services

    • Mild cognitive impairment
    • Specialized memory care programming

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    Reviews

    4.23·(30)

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      4.7
    • Staff

      4.2
    • Meals

      4.5
    • Amenities

      4.4
    • Value

      5.0

    Pros

    • attentive, personalized caregiving
    • compassionate dementia-care programming
    • efficient medical coordination with outside providers
    • transparent, reasonable fee structure
    • elegant dining room and varied, balanced menus
    • regular musical performances and entertainment
    • daily exercise and engaging activities program
    • beautiful gardens and panoramic city views
    • intimate, homelike atmosphere
    • experienced long‑tenured staff and activity leadership
    • family‑run, hands‑on ownership and local management
    • weekly housekeeping and laundry service
    • medication administration and pharmacy coordination
    • bright rooms with abundant natural light
    • central, accessible location near Buena Vista Park

    Cons

    • limited on‑site licensed nursing and higher‑acuity clinical support
    • inconsistent staff responsiveness and communication tone
    • challenges in admission coordination and placement facilitation
    • limited meal‑service hours and no self‑serve snack/beverage station
    • small resident rooms and space constraints
    • older building requiring selective updates and modern amenities
    • capacity primarily suited to lower‑acuity residents, not skilled nursing
    • variable perceptions of management accessibility and responsiveness

    Summary of reviews

    Buena Vista Manor House presents as a small, long‑established assisted living community with strong strengths in personalized caregiving, social programming, and a well‑maintained historic setting. Many families describe a warm, homelike atmosphere supported by long‑tenured staff and hands‑on local ownership. The facility's architectural character, abundant natural light, panoramic San Francisco views, and well‑tended gardens are recurring positives that contribute to resident quality of life and socialization in common areas.

    Care quality is generally described as attentive and individualized. Staff are frequently noted for using residents' names, celebrating personal milestones, and providing compassionate dementia‑specific supports. The community provides medication administration and coordinates effectively with outside medical providers, which helps with transitions from higher‑acuity settings. At the same time, Buena Vista does not maintain on‑site licensed nursing coverage comparable to a skilled‑nursing facility, so prospective residents with high clinical needs should plan for additional outside clinical support or consider a higher‑acuity setting.

    Staffing and management elicit mixed impressions. On the positive side, reviewers highlight experienced leaders, a dedicated activity director with long tenure, and a family‑run approach that many find respectful and reassuring. Conversely, there are intermittent concerns about staff responsiveness and the tone of some interactions, and a number of families experienced difficulties during the admission/placement process. These contrasting perceptions suggest that direct conversations about intake procedures, points of contact, and communication expectations are important during a tour.

    Dining and daily living services are strengths in several respects: the dining room is described as elegant, menus are varied and balanced, and the community serves three meals daily with laundry and weekly housekeeping available. Operational limitations include restricted kitchen hours and the absence of a self‑serve coffee/snack station, which may affect residents who want more flexible food and beverage access outside scheduled meal times.

    Programming is robust for an intimate facility: daily exercise, Bingo, musical performances, and other engaging activities are regularly offered and encourage resident interaction. The community’s small size supports social connection and individualized activity planning, which is a clear draw for residents seeking an active yet home‑like environment.

    Facilities combine historic charm with practical limitations. The Art Deco character, preserved dining rooms and libraries, and floor‑to‑ceiling windows receive frequent praise, but reviewers also note small private rooms and areas where modernization would be beneficial. Housekeeping and sanitation practices are generally described positively, and the community has been noted for effective infection‑control measures.

    Overall pattern: Buena Vista Manor House is best suited to older adults who value an intimate, well‑located, historically characterful assisted living environment with strong social programming and personalized caregiving for lower‑to‑moderate acuity needs. Prospective residents and families should confirm clinical staffing levels, emergency and outside‑provider coordination, kitchen/service hours, room dimensions, and specific communication practices during an in‑person visit to ensure alignment with medical and lifestyle needs.

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    Location

    Map showing location of Buena Vista Manor House

    Buena Vista Manor House is located at 399 Buena Vista Ave E, San Francisco, CA, 94117.

    About Buena Vista Manor House

    Buena Vista Manor House stands as a mid-rise building surrounded by lush gardens and greenery, offering a calming place for seniors to call home, where you'll find private furnished suites with their own bathrooms, available for lease each month, and they do have shared studios and one-bedroom suites as well, which makes it easy for people to choose what fits them best. This place has a trusted record of serving seniors for over 30 years, with a qualified care team that offers 24-hour help for all sorts of needs, from daily living to medication management, and they have both nurse and companion services, providing a secure, stress-free environment that lets residents feel independent without worrying about home maintenance or chores, since the staff handles everything from linen and maid service to laundry each day. The care levels here include assisted living, memory care for elders with Alzheimer's or other memory loss, standard nursing care, independent living, and this is all wrapped up as what they call a Continuing Care Retirement Community, so people do get to stay even if their health needs change over time. Their amenities make daily life smoother, with a chef preparing nutritionally balanced meals, animal therapy with pets allowed under their pet-friendly policy, a library for reading, a parlor for relaxing, and garden patios where folks can walk or simply enjoy the peace and fresh air. Residents have many choices for activities, hobbies, and classes run by a full-time activities director, recreational therapists to help keep up independence, and there's medicine and daily transportation assistance if needed. For those needing memory care, they ensure safety and close support, with staff trained to help with the unique challenges of dementia and similar problems. Buena Vista Manor House lets seniors enjoy companionship, meaningful activities, animal visits, and peaceful gardens, while experienced caregivers see to both their comfort and safety, so residents can focus on enjoying the later years of life. There are some special terms to their services, and they do offer some features like connecting with Facebook, though those don't work in all web browsers, but the main thing is they aim to give residents a gracious, welcoming place to live with real support at every stage.

    People often ask...

    Buena Vista Manor House offers competitive pricing, with rates starting at a cost of $5,100 per month.

    Buena Vista Manor House offers assisted living and memory care.

    There are 26 photos of Buena Vista Manor House on Mirador.

    The full address for this community is 399 Buena Vista Ave E, San Francisco, CA 94117.

    No, Buena Vista Manor House does not offer respite care. Respite care in assisted living communities provides temporary, short-term relief for primary caregivers by offering professional care for their loved ones. It allows individuals to stay in an assisted living community for a limited time, giving caregivers a break while ensuring residents receive necessary support and assistance with daily activities.

    Safety & Compliance

    In California, the Department of Social Services' Community Care Licensing Division licenses residential care facilities for the elderly, conducting inspections and investigating complaints.

    License number385601188
    StatusLicensed
    Facility typeResidential Care Elderly
    Capacity87 residents
    LicenseeBUENA VISTA MANOR HOUSE CO.
    EffectiveOctober 15th, 2025
    View the official license record

    Inspection Reports

    52

    Reports

    16

    Type A Citations

    4

    Type B Citations

    10

    Complaints

    7

    Years

    13 May 2026Complaint
    Investigated a complaint that a resident sustained an injury while in care, but there wasn't enough evidence to determine whether the incident occurred.
    13 May 2026Inspection
    Identified an incident in which a resident's lockbox containing medications and jewelry went missing; authorities were notified, a police report filed, and an internal investigation was underway.
    08 May 2026Complaint
    Identified that staff handled residents roughly and interacted inappropriately with them.
    • Type B87468.1(a)(1)
    • Type B87468.1(a)(3)
    08 May 2026Complaint
    Investigated and found insufficient evidence to determine whether the allegation occurred.
    29 Jan 2026Inspection
    Identified a case where two residents were spoken to in a non-dignified manner by staff, impacting their personal rights.
    • Type B87468.1(a)(1)
    24 Dec 2025Inspection
    Investigated an elopement incident and confirmed staff followed emergency policies; no deficiencies were cited.
    28 Oct 2025Inspection
    Found no deficiencies; premises were clean, well maintained, with working fire safety systems, adequate food storage, and secured storage of cleaning supplies.
    01 Oct 2025Inspection
    Observed completion of orientation and pre-licensing; immediate licensure recommended pending final approval.
    02 Sept 2025Inspection
    Identified a wandering incident where a resident left unassisted, was found at a park, and was hospitalized.
    • Type A87464(f)(1)
    28 Aug 2025Inspection
    Identified that the applicant/administrator completed COMP II and demonstrated understanding of licensing requirements.
    09 Jul 2025Complaint
    Investigated the allegation of lack of supervision resulting in a resident falling from a bed. Evidence did not establish the incident.
    09 Jul 2025Inspection
    Observed that a resident eloped but was located and returned; no deficiencies were cited.
    25 Oct 2024Inspection
    Observed a clean, well-maintained care setting with functioning safety systems and active staff-resident interactions. Four of five reviewed residents required updated appraisals.
    20 Jun 2023Inspection
    Observed adequate staff training, safety measures in place, and no deficiencies cited.
    15 Feb 2023Inspection
    Observed infection control measures in place and no deficiencies were cited.
    21 Dec 2022Inspection
    Observed comprehensive infection-control measures, daily screenings for residents and staff, consistent PPE availability, and posted safety cues; no deficiencies were noted.
    24 May 2022Inspection
    Observed COVID-19 infection control measures in place, including PPE stations and daily screening logs, with no deficiencies cited.
    28 Apr 2022Complaint
    Investigated the allegation that medication logs were not adequately documented, and findings showed numerous PRN and routine entries not properly initialed or entered by staff.
    • Type B87506(a)
    29 Mar 2022Complaint
    Found that staff training occurred, with exams and certificates issued after in-services. Found that medications were prepared and administered according to physician orders, with monthly reconciliations and follow-up when orders changed or residents refused.
    30 Dec 2021Inspection
    Observed infection control measures, PPE stations, and screening procedures in place. No deficiencies were identified.
    06 Oct 2021Inspection
    Observed comprehensive infection-control measures in place, with residents wearing masks and social distancing maintained; no deficiencies were cited.
    06 Oct 2021Inspection
    Observed COVID-19 precautions, cleaning schedules, and seating arrangements with social distancing in place; staff training was ongoing and eviction procedures were discussed, with no citations issued.
    07 Jul 2021Inspection
    Observed that no deficiencies were cited during the visit. Confirmed the transparency status was updated to reflect probationary status.
    24 May 2021Inspection
    Observed staff wearing PPE and residents wearing masks; no deficiencies observed.
    17 Dec 2020Inspection
    Observed appropriate safety measures and no deficiencies noted during a tele-visit.
    09 Dec 2020Inspection
    Observed ongoing COVID-19 safety measures and surveillance testing with no active cases. A new administrator began orientation and staff safety practices continued.
    02 Dec 2020Inspection
    Observed a case management visit with no deficiencies identified. Mass staff testing occurred and residents and staff wore masks and remained socially distanced.
    25 Nov 2020Inspection
    Observed no deficiencies identified during the visit. Staff screening, COVID-19 precautions, and ongoing communication with management were in place.
    20 Nov 2020Inspection
    Found that only essential workers were admitted, and that communal dining and group activities would begin next week; no deficiencies were observed and staffing updates were provided.
    13 Nov 2020Inspection
    Observed ongoing surveillance testing with 25% of staff and residents tested weekly, no positive cases, and overall stability in operations; noted two new administrators, a temporary power outage with emergency lighting, and continued resident activities.
    10 Nov 2020Inspection
    Observed adherence to infection-control measures with no concerns noted during an unannounced case management visit.
    06 Nov 2020Inspection
    Found no deficiencies during the tele-visit; observed proper PPE, clean areas, and residents who were well-groomed and engaged.
    04 Nov 2020Inspection
    Observed PPE use and safety measures in the COVID area, with handwashing stations and staff break areas, and discussed updates to procedures and mask inventory.
    02 Nov 2020Inspection
    Found no deficiencies after a tele-visit that included a tour of the COVID area and observations of PPE donning and doffing, with PPE supplies, signage, and related equipment in place.
    28 Oct 2020Inspection
    Found residents safe and well cared for, with a comfortable temperature, five staff on duty, and no health or safety concerns identified. Noted stop signs inside COVID rooms to request help, call systems in each room connected to the front office, adequate food supplies, current fire safety equipment, and surveillance testing completed for 10 residents with no results yet.
    26 Oct 2020Inspection
    Found that staff COVID-19 testing was completed with results pending and residents were scheduled for testing; a mobile PPE cart and isolation reminders were in place, and staff demonstrated proper donning and doffing. Observed secure medication storage, restricted entry to essential personnel, and ongoing telehealth check-ins; no deficiencies identified.
    23 Oct 2020Inspection
    Found staff properly donned and doffed PPE, with signage posted throughout this location. Entry was limited to essential personnel and communal dining and group activities were paused pending health department review, with ongoing tele-visit follow-ups.
    21 Oct 2020Inspection
    Found PPE donning and doffing were performed correctly, hand sanitizer and signage were in place; no deficiencies observed, testing at 25% with no positive residents, essential workers only admitted, and communal activities paused pending health department review, with N95s, gowns, and gloves available.
    20 Oct 2020Inspection
    Identified ongoing discussions on COVID-19 containment and staff training, with tele-visits to continue. Observed no deficiencies.
    19 Oct 2020Inspection
    Identified deficiencies in staff PPE training and in disaster preparedness. Improper donning/doffing of N95 masks and lack of hand sanitizer were observed.
    • Type A87411
    • Type A87212
    16 Oct 2020Inspection
    Found no deficiencies cited today. Observed staff demonstrating CDC-compliant PPE donning and doffing, posted handwashing signage, hand sanitizer in Covid+ rooms, and foot-operated trash cans, with PPE training logs provided by the administrator.
    13 Oct 2020Inspection
    Found that all four on-duty caregivers demonstrated PPE donning and doffing, but additional training on the process was needed, and they were advised to review CDC donning and doffing guidance. No deficiencies were cited.
    12 Oct 2020Inspection
    Observed temperature screening logs signed by EMT and Public Health nurse, PPE use with donning and doffing, and hand-washing signs; foot-operated trash bins on the 3rd floor and in the hallway, an evacuation chair in the stairwell, and a new Infection Preventionist on staff. Reported census at 49 as of 10/12/20; surveillance testing occurred on 10/9 with results pending, 20 foot-operated bins on the 3rd floor with more on order, walls near PPE hang cleaned between shifts; no deficiencies cited.
    10 Oct 2020Inspection
    Identified no deficiencies and noted ongoing infection prevention measures. Census increased as residents returned from rehab, mass testing occurred with results pending, and no Covid cases were reported among staff or residents.
    09 Oct 2020Inspection
    Found staff wearing proper PPE and visitors screened at entry, with two PPE stations on each floor and reminders about PPE posted on each resident door; PPE was checked hourly.
    29 Sept 2020Inspection
    Identified two regulatory violations: the administrator lacked knowledge of eviction procedures, and care for a resident with an indwelling catheter was not properly ensured.
    • Type A87405
    • Type A87623
    29 Sept 2020Complaint
    Found illegal eviction of a resident after hospital treatment when the administrator refused readmission due to higher care needs, despite an approved home health plan. Determined that this action violated the resident's rights by denying readmission and leaving the resident without necessary care.
    15 Sept 2020Inspection
    Identified health and safety deficiencies, including inaccurate staff temperature logs, a thermometer that read low, missing evacuation chairs, and incomplete emergency plans. Also noted concerns about on-site administrator coverage and supervision.
    • Type A87405
    • Type A87465
    • Type A1569.695
    14 Sept 2020Complaint
    Investigated complaints identified deficiencies in elevator maintenance, posting of current emergency and floor plans, proper PPE use by staff, disposal of soiled diapers, and timely reporting of COVID-19 cases and deaths.
    • Type A87211(a)(2)
    • Type A87212(a)
    • Type A87411(a)
    • Type A87625(b)(2)
    • Type A87303(a)
    14 Sept 2020Complaint
    Identified changes to the building layout occurred without proper notification, residents were left unattended and unable to exit their rooms, and reporting of changes during the outbreak was not adequately managed.
    • Type A80022(a)(b)(7)(8)(A)
    • Type A80072(a)(7)
    • Type A87405
    12 Feb 2020Inspection
    Confirmed purpose of visit during complaint follow up, conducted interviews with staff and residents. Reviewed and discussed findings with Administrator.
    13 Nov 2019Complaint
    Determined that the allegation regarding discharge to a public guardian was unsubstantiated, as there wasn't sufficient evidence to conclude the alleged violations occurred or did not occur.

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    Mirador Living is not affiliated with the owner or operator(s) of Buena Vista Manor House. The information above has not been verified or approved by the owner or operator. For exact information, please contact Buena Vista Manor House directly. There is no cost for this service. We are compensated by the community you select.

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