Pricing ranges from
    $4,995 – 9,995/month

    The Watermark at Almaden

    4610 Almaden Expy, San Jose, CA 95118
    • Independent Living
    • Assisted Living
    • Memory Care

    Resort-style community with outstanding staff

    I'm very pleased with the resort-style, beautifully designed community - clean, welcoming, and packed with amenities (pool, gym, theatre, art studio, golf simulator). The chef-prepared meals and attentive dining team (Bianca is outstanding) make dining a highlight, and concierge, maintenance and housekeeping are prompt and friendly. Engaging activities and genuinely caring, responsive staff have made this a comfortable, uplifting place to call home.

    Current/former resident
    Oct 2026

    Pricing

    Prices shown are estimates and subject to change. Contact your senior living advisor for current pricing.

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Memory care community services

    • Mild cognitive impairment
    • Specialized memory care programming

    Transportation

    • Community operated transportation
    • Transportation arrangement

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    Reviews

    4.82·(196)

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      4.5
    • Staff

      4.8
    • Meals

      4.6
    • Amenities

      4.8
    • Value

      3.0

    Pros

    • Attentive, personalized staff service
    • Highly praised dining program with chef-prepared menus
    • Extensive daily activities and life-enrichment programs
    • Resort-style amenities (pool, spa, Sky Lounge, golf simulator)
    • Brand-new, thoughtfully designed common spaces
    • Cleanliness and reliable housekeeping
    • Multiple care levels with aging-in-place capability
    • Active social atmosphere and family-friendly events
    • Responsive maintenance and concierge support
    • Accessible outdoor spaces and walking trails
    • Strong move-in and transition assistance
    • Engaged, name-recognizing dining and front-desk staff

    Cons

    • Inconsistent staffing levels and coverage
    • Variable caregiver skill and training
    • Management turnover and communication gaps
    • Incontinence-care delays
    • Inconsistent meal temperature and seasoning; occasional high sodium
    • Gaps in staff supervision and vetting (allegations of financial misconduct)
    • Staff conduct and complaint-resolution processes
    • Facility scale and activity volume can be overwhelming for some residents

    Summary of reviews

    Overall impression: Watermark at Almaden presents as a new, upscale senior living community with a strong emphasis on hospitality, amenities, and social life. Many reviewers highlight a resort-like environment, modern design, and an extensive slate of programming that includes fitness classes, arts, live music, theatre showings, a golf simulator, pool and spa areas, and outdoor walking paths. Housekeeping and common-area cleanliness are frequently praised, and the property’s finishes and layout generate a consistently positive first impression.

    Staff and care quality: Staffing is a central strength and a contrasting concern. Numerous reviews describe warm, personalized interactions — dining servers and front-desk staff are repeatedly singled out for remembering names and accommodating preferences, and life-enrichment staff receive consistent praise for engaging programming. Families also note smooth move-ins and attentive concierge and maintenance responses. At the same time, reviewers describe variability in caregiver skill and coverage. Specific operational patterns inferred from the feedback include understaffing on certain shifts and inconsistent aide performance, which can create gaps in daily personal care needs and response times.

    Dining and culinary program: The culinary program is a clear selling point. Reviewers emphasize chef-prepared meals, varied menus, fresh ingredients, attractive presentation, and accommodating service for special diets. Several dining staff members are named as exemplary, indicating a strong guest-facing culture in the dining venues. Some reviewers also noted occasional inconsistencies — cold meals, uneven seasoning, and instances of higher sodium content — suggesting that meal execution quality can vary and may warrant clarification during tours or tastings.

    Activities and resident life: The community offers a broad, active calendar and facilities that support socialization and physical wellness. Programs range from group exercise and swim classes to arts-and-crafts, lectures, virtual-reality experiences, live music, and themed events; reviewers report a positive impact on residents’ social engagement and mood. For prospective residents who prioritize robust programming, the community’s offerings are a major advantage. Conversely, the size and activity volume may be overpowering for people who prefer a quieter, smaller setting.

    Facilities, housekeeping, and amenities: As a newly built community, the facility’s design, furnishings, and amenity mix receive consistent positive mention. Housekeeping is viewed as reliable; common areas, dining rooms, and activity spaces are described as immaculate. The availability of multiple on-site venues (theatre, gym, salon, pool, terrace) supports a varied lifestyle and family visits.

    Management and operational concerns: Several operational weaknesses surface across reviews. Management turnover and perceived communication gaps are recurring themes; reviewers describe inconsistent responsiveness from some administrative roles and concerns about accountability and workplace stability. There are also significant isolated claims that merit attention—specifically, allegations of staff financial misconduct and allegations of inappropriate staff conduct in certain cases. These individual allegations suggest a need for clear policies on staff supervision, background vetting, incident investigation, and family communication. Prospective families should ask management for specifics on staffing ratios, training programs, background-check protocols, incident escalation procedures, and turnover rates.

    What to ask on a tour: Given the strengths and patterns in feedback, families should verify current staffing levels for the care tier of interest, sample the food at different service times, request information on clinical oversight (medication administration and emergency response), and ask for examples of how the community handles complaints and staff performance issues. Also inquire about how programming is tailored for residents who prefer lower stimulation and how the community supports transitions between independent living, assisted living, and memory care.

    Bottom line: The Watermark at Almaden is characterized by high-quality hospitality, an active social program, strong dining and amenity offerings, and generally attentive customer-facing staff. Those positives are tempered by operational concerns around staffing consistency, management stability, and a few serious individual allegations that prospective residents and families should explore directly with leadership prior to commitment.

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    Location

    The Watermark at Almaden is located at 4610 Almaden Expy, San Jose, CA, 95118.

    About The Watermark at Almaden

    The Watermark at Almaden sits in South San Jose and gives seniors a place where they can choose from independent living, assisted living, memory care, short-term stays, and even skilled nursing. Residents can live in spacious studio, one-bedroom, or two-bedroom apartments in a mid-rise building that's modern and comfortable, all tailored to different needs, so whether someone needs help with grooming or wants a low-maintenance independent lifestyle, they'll find options. The staff is there 24 hours a day, offering medication help, personal care, wellness support, and even Medical Concierge services for those who need more medical attention. Memory care at this facility uses personalized plans and the Prema Memory Support℠ program, keeping residents with dementia or Alzheimer's safe and secure in a protected area, while trained staff and structured programs also focus on boosting mental and physical health with activities meant to keep everyone as independent and active as possible.

    Every resident, no matter their care needs, can use shared amenities like a spa and salon, a fitness center, Wi-Fi, and outdoor spaces close to the Guadalupe River Trail and Almaden Quicksilver County Park. There's a movie theater, accessible common areas, and a pet-friendly policy, so people can bring their small companions. Staff handle housekeeping, transportation, and weekly linen service to take away the daily chores, and chef-prepared meals cover many diets, including Gourmet Bites Cuisine for those who need easier-to-eat options. The dining program finds ways to serve nutritious, enjoyable food, and the culinary team listens to residents' preferences.

    The calendar is full of activities from Watermark University, which gives classes in art, technology, fitness, and mindfulness, plus painting and other hobbies, and what they call BrainCafé℠ sessions. Residents can join programs like EngageVR® for virtual reality experiences, In the Presence of Horses® for unique animal interactions, Thricycle for easy mobility, and Resident Ambassadors. Social, educational, and cultural activities, like those in the Expressions Calendar or Lifestyle Magazine, happen every day, and the facility puts on public events and a cultural series that includes programs like Feeling Our Age and Not Another Second, working with partners such as SAGE. Their My Watermark Experience℠ touches on personalized schedules for every individual.

    The Watermark at Almaden's staff aim to create a welcoming community and have won awards like Best of Senior Living and All-Star awards, which reflect positive feedback from residents and families. The facility carries a licensed capacity for up to 240 residents and is part of Watermark Retirement Communities, established in 1985. They offer support for active adults, memory care resources, skilled nursing and home care, with technology tools that make life easier, such as Accushield and LifeLoop for safety and community connection. Residents and visitors can look at photos, floor plans, and 3D tours to get a sense of the space, while families can use online resources, activity calendars, and guides about senior care. The Watermark at Almaden is a modern place for seniors who want a comfortable life with care and activities tailored to them, in a neighborhood with access to shopping, dining, and entertainment.

    About Watermark Retirement

    The Watermark at Almaden is managed by Watermark Retirement.

    Watermark Retirement Communities is a premier senior living operator managing over 70 communities across 21 states with approximately 5,800 associates, ranked as the nation's 9th-leading senior housing operator by the American Seniors Housing Association. Founded in 1985 by David Freshwater and David Barnes as The Fountains in Tucson, Arizona, the company pioneered wellness-based senior living in collaboration with the University of Arizona Center on Aging before rebranding as Watermark in 2006. Headquartered in Tucson, Watermark became a wholly-owned subsidiary of Singapore-based Keppel Corporation in March 2024, following Keppel's initial 50% acquisition in 2019, with Paul Boethel succeeding the founders as CEO while Freshwater continues as Chairman Emeritus.

    The company's signature Watermark University is an award-winning intergenerational learning program where residents, associates, family members, and local experts—including museum curators, university professors, and world-renowned doctors—teach dozens of classes ranging from watercolor painting and ballroom dancing to language learning and sculpture workshops. Named among Fortune's Top 25 Best Workplaces for Aging Services™ by the Great Place to Work® Institute, Watermark provides comprehensive training through programs like GO (General Orientation) Ripples, Leadership by Design workshops, and specialized sales systems focused on understanding buyer motivations and customer service excellence.

    Watermark's innovative Prema Memory Support℠ program features Naya caregivers—named after the Sanskrit word for "guide" or "person of wisdom"—who are Certified Dementia Practitioners trained through the National Council of Certified Dementia Practitioners. The Thrive Memory Care experience includes secure courtyards, multi-sensory environments with fresh flowers, music therapy, and sensory gardens. Their groundbreaking Thrive Dining (Gourmet Bites) program transforms nutritious meals into attractive, bite-sized portions that residents can enjoy independently without utensils. The Dementia Awareness Experience uses virtual simulations including impairment gloves and vision-loss glasses to help associates develop deeper empathy and understanding.

    The company leads the industry in technology innovation with EngageVR, a virtual reality program using Oculus Quest headsets that enables residents to travel virtually to the pyramids of Egypt, swim with whales, or reconnect with veterans from their battalions in virtual living rooms. The 360Well wellness program integrates four key circles—mind, body, spirit, and community—to promote holistic health and independence. Through partnerships with the University of Arizona's Evelyn F. McKnight Brain Institute and Curana Health for value-based care delivery in Florida, Texas, and Pennsylvania, Watermark continues advancing senior care research and innovation.

    Following a "shrinking to grow" strategy under new leadership, Watermark focuses on operating premium communities while maintaining its founding philosophy that they are "a wellness company that happens to provide housing and services for seniors," committed to creating experiences where residents truly feel at home with purpose, possibility, and joy.

    People often ask...

    The Watermark at Almaden offers competitive pricing, with rates starting at a cost of $4,995 per month.

    The Watermark at Almaden offers independent living, assisted living, and memory care.

    There are 43 photos of The Watermark at Almaden on Mirador.

    Yes, The Watermark at Almaden allows residents to age in place and adjust their level of care as needed.

    The full address for this community is 4610 Almaden Expy, San Jose, CA 95118.

    No, The Watermark at Almaden does not offer respite care. Respite care in assisted living communities provides temporary, short-term relief for primary caregivers by offering professional care for their loved ones. It allows individuals to stay in an assisted living community for a limited time, giving caregivers a break while ensuring residents receive necessary support and assistance with daily activities.

    Safety & Compliance

    In California, the Department of Social Services' Community Care Licensing Division licenses residential care facilities for the elderly, conducting inspections and investigating complaints.

    License number435202775
    StatusLicensed
    Facility typeResidential Care Elderly
    Capacity240 residents
    LicenseeUS ALLIANCE HOLDEN OF SAN JOSE TENANT; 475 MGT LLC
    EffectiveDecember 18th, 2020
    View the official license record

    Inspection Reports

    41

    Reports

    5

    Type A Citations

    4

    Type B Citations

    17

    Complaints

    6

    Years

    09 Jul 2026Inspection
    Investigated the case and found no deficiencies.
    13 May 2026Inspection
    Investigated a reported physical altercation between two residents and found that further investigation was needed.
    13 May 2026Complaint
    Investigated the complaint about staff removing a resident's plate before they finished eating. Found the allegation unfounded.
    10 Mar 2026Inspection
    Identified that the pre-admission appraisal was not updated to reflect significant changes after 11 documented falls.
    • Type A87463(a)
    18 Feb 2026Inspection
    Identified an incident between two residents during dinner where one grabbed the other's arm; both had cognitive impairment and could not provide statements; no injuries occurred.
    04 Feb 2026Complaint
    Investigated a complaint that residents' needs were not met due to insufficient staffing. Interviews and observations found no clear evidence to confirm or deny the allegation.
    29 Jan 2026Inspection
    Investigated a case management incident where a resident left unattended and was later found at a grocery store; no deficiencies were cited.
    10 Dec 2025Inspection
    Found no deficiencies cited; safety measures and resident care standards were in place.
    22 Jul 2025Inspection
    Investigated an incident where a resident reported staff yelling in the hallway; interviews did not confirm the event, and the allegations were unfounded with no deficiencies cited.
    22 Jul 2025Complaint
    Investigated allegations that staff did not treat residents with dignity, did not provide adequate food service, and did not supervise fall-risk residents; observations and interviews did not establish the allegations.
    03 Jul 2025Complaint
    Investigated a complaint alleging staff did not allow a resident to make phone calls and withheld a resident's personal check; the allegations were unfounded.
    03 Jul 2025Complaint
    Investigated allegations that staff did not answer residents’ call buttons and did not provide nighttime incontinence care... found the allegations unfounded.
    23 Jun 2025Inspection
    Investigated an unwitnessed fall in the Memory Care unit that led to injury and subsequent death of a resident.
    07 Mar 2025Complaint
    Investigated allegation that fuel for the back-up power generator was not maintained, causing a power outage; concluded the allegation unfounded after determining a third-party vendor was responsible for the low fuel.
    19 Dec 2024Inspection
    Observed no deficiencies during an unannounced annual visit.
    16 Dec 2024Complaint
    Investigated allegations about expired medications, improper dispensing, medication management, and inadequate feeding; found insufficient evidence to prove or disprove the claims.
    16 Dec 2024Complaint
    Investigated a complaint alleging billing for services not rendered, not following dietary restrictions, and insufficient dental hygiene and adherence to the Needs and Services Plan; concluded the allegations did not meet the required criteria.
    16 Dec 2024Complaint
    Concluded that the allegations were unfounded and no deficiencies were cited.
    16 Dec 2024Complaint
    Found insufficient evidence to prove the allegations regarding incontinence care, meal service, clothing changes, snacks, resident safety injuries, and staffing. No deficiencies were cited.
    16 Dec 2024Complaint
    Investigated the complaint and found the death report was submitted timely, COVID-19 incident reports were filed with the local health department, and room and common-area temperatures were kept within 78 to 85 degrees Fahrenheit.
    18 Sept 2024Complaint
    Investigated a complaint that a water leak in a resident's room was not addressed. The allegation was unfounded.
    18 Sept 2024Complaint
    Investigated a complaint alleging lack of staff supervision resulting in a resident injury and understaffing.
    16 Jul 2024Inspection
    Observed power restoration after the outage and no deficiencies cited; room conditions and essential systems appeared functioning.
    23 Apr 2024Inspection
    Observed two power outage incidents with generator backup. Power was restored and meals, medications, and resident care continued without disruption.
    04 Apr 2024Inspection
    Restored power after an outage with no issues reported; PG&E and City inspections passed with no deficiencies.
    26 Jan 2024Inspection
    Observed unsecured common bathrooms and resident rooms and ongoing electrical repairs; noted trainings, weight logs, and medication records were in place, and past room and water temperatures were checked with no deficiencies cited.
    19 Jan 2024Inspection
    Found a temporary generator functioning and basic services continued without interruption. Residents reported concerns about water and room temperatures.
    11 Jan 2024Inspection
    Identified multiple health and safety deficiencies, including inaccurate centrally stored medication records and missing destruction logs, missing weight logs for residents, hot water temperatures exceeding regulated range, memory care areas that were locked, and missing annual medical assessments for a resident with dementia.
    • Type A87303(e)(2)
    • Type A87468.1(a)(2)
    • Type B87465(h)(6)
    • Type B87466
    • Type B87705(c)(5)
    09 Jan 2024Inspection
    Observed a back-up generator in use with common-area temperatures at 70–74°F, common bathrooms stocked with soap and paper towels and trash cans with lids, showers with grab bars and textured floors, and fire extinguishers inspected; eight randomly inspected resident rooms had bedding, drawers, and functioning lights.
    08 Jan 2024Inspection
    Observed a power outage with backup power activation around 6:30 PM and a generator providing full power; staff provided meals, emergency supplies, and monitored residents, with 36 residents staying with family and one person on oxygen relocated. No deficiencies were cited.
    22 Aug 2023Inspection
    Identified that a resident with dementia was left unattended outside a doctor's clinic entrance, raising safety concerns about supervision for memory care residents.
    • Type A87468.2(a)(4)
    14 Jul 2023Complaint
    Investigated an allegation of lack of supervision causing a resident fall; found the allegation unfounded.
    28 Dec 2022Inspection
    Found three staff members had fingerprint clearances but were not associated to the facility, posing an immediate safety risk.
    • Type A87355(e)(2)
    12 Dec 2022Complaint
    Found the allegation that public restrooms were not accessible to residents, hallways were inadequately lit, and a resident’s apartment door was not properly fitted to open to be unfounded.
    18 Mar 2022Complaint
    Investigated two sets of complaints about family access to care meetings and notification of a resident's condition, and about falls and medication management; findings were unfounded for the first set and unsubstantiated for the second.
    18 Mar 2022Complaint
    Investigated a complaint that a resident's personal rights were violated when a power of attorney was executed, and found no evidence of a violation.
    10 Dec 2021Inspection
    Observed screening, temperature checks, hand hygiene supplies, and COVID-19 posters, with sufficient food, PPE, and other supplies; no deficiencies were cited.
    09 Jun 2021Inspection
    Identified a staff member verbally abusing a resident, scolding and ordering them in a disrespectful tone while assisting with daily living activities.
    • Type B87468.2(a)(8)
    08 Feb 2021Inspection
    Found no deficiencies during a tele-visit that reviewed COVID-19 infection control practices.
    17 Dec 2020Inspection
    Found no issues during the pre-licensing tele-inspection; the site's physical plant was approved pending CAB review.
    20 Nov 2020Inspection
    Confirmed completion of Component II for initial, new construction; applicant and administrator demonstrated understanding of licensing requirements, program policies, and required documents. Advised to submit a signed LIC 809 with a copy of photo ID to CAB.

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    Mirador Living is not affiliated with the owner or operator(s) of The Watermark at Almaden. The information above has not been verified or approved by the owner or operator. For exact information, please contact The Watermark at Almaden directly. There is no cost for this service. We are compensated by the community you select.

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